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D-Link DWA-172 User Manual

Section 5 - Troubleshooting

1.  How do I know if my adapter is installed properly?

Select the 

Hardware Tab.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-172. Read the 

following descriptions if you are having problems. (The examples below are illustrated in Windows

®

 XP.  If you have a different 

operating system, the screenshots on your computer will look similar to the following examples.)

Go to

 Start 

>

 My Computer 

>

 Properties.

Summary of Contents for DWA-172

Page 1: ...DWA 172 User Manual Version 1 01 04 25 2014 Wireless AC600 Dual Band High Gain USB Adapter...

Page 2: ...its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2014 by D L...

Page 3: ...i Protected Setup WPS 14 Connect to a Wireless Network 17 Windows 8 17 Using Windows 7 19 Using Windows Vista 20 Using Windows XP 21 Wireless Security 22 What is WPA 22 Using Windows 7 23 Using Window...

Page 4: ...and Warranty on CD D Link Wireless Connection Manager on CD Quick Installation Guide System Requirements A computer or laptop with an available USB 2 0 or USB 3 0 port Windows 8 7 Vista or XP Service...

Page 5: ...o backward compatible with all of your current wireless products no updates or adapters necessary What is wireless AC 802 11ac is a new networking standard that produces high throughput wireless speed...

Page 6: ...nd 802 11a Compliant Dual Band N Technology for use in 2 4GHz or 5GHz Networks Wireless AC Technology for Superior Wireless Performance Access Secure Networks using WPA or WPA2 Wi Fi Protected Setup W...

Page 7: ...Section 1 Product Overview Hardware Overview USB Port UsedtoconnecttheDWA 172to your computer WPS Button Press the WPS button to automatically connect to a WPS enabled wireless router or access point...

Page 8: ...h as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make...

Page 9: ...ink wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters Right click the adapter you would like to disable and select Disable From the desktop rig...

Page 10: ...Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter...

Page 11: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel...

Page 12: ...om the D Link CD Turn on the computer and Insert the D Link DWA 172 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run bo...

Page 13: ...User Manual Section 2 Installation The InstallShield Wizard window will appear Click Next Insert the adapter into an available USB port on your computer Click Install Click Finish to complete your se...

Page 14: ...cess point or wireless router nearby during setup For more information on WPS visit the Wi Fi Alliance website at www wi fi org Push Button Configuration PBC is a external button on the adapter that c...

Page 15: ...nnect to your network press theWPS button on the adapter and hold for two seconds until the utility screen appears 2 PresstheWPSbuttonlocatedonyouraccess pointor router to continue This screen will ap...

Page 16: ...s up Then press theWPS button on the router access point to continue The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successful...

Page 17: ...indows 8 1 Click on the wireless computer icon in your system tray lower right corner next to the time 2 A list of available wireless networks will appear 3 Clickthewirelessnetwork SSID youwanttoconne...

Page 18: ...ewing the profile or check the TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 5 Click either to enable or disable file sharing 6 Y...

Page 19: ...ility as seen below Left click the wireless icon in your system tray lower right corner next to the time If you receive the Wireless Networks Detected bubble click on the center of the bubble to acces...

Page 20: ...tility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select Connect to a network If you receive the Wireless Networks Detected bubble...

Page 21: ...tion similar to theWindows XP utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View AvailableWireless Networks If you rece...

Page 22: ...hecking feature ensures that the keys haven t been tampered with WPA2 is based on 802 11i and uses Advanced Encryption Standard instead of TKIP User authentication which is generally missing in WEP th...

Page 23: ...security WPA WPA2 on your wireless router or access point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being use...

Page 24: ...d like to connect to and click the Connect button IfyougetagoodsignalbutcannotaccesstheInternet checkyour TCP IP settings for your wireless adapter Refer to theNetworking Basics section in this manual...

Page 25: ...t is on your router and click OK You can also connect by pushing the WPS button on the router It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that th...

Page 26: ...int before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like...

Page 27: ...curity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are corr...

Page 28: ...t before configuring your wireless adapter If you are joining an existing network you will need to know the WPA PSK key being used 2 Highlight the wireless network SSID you would like to connect to an...

Page 29: ...n box will appear Enter theWPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct...

Page 30: ...provides solutions to problems that can occur during the installation and operation of the DWA 172 Read the following descriptions if you are having problems The examples below are illustrated in Win...

Page 31: ...sign next to Network Adapters Right click on D Link Wireless AC600 Dual Band USB Adapter with Signal Plus Select Properties to check that the drivers are installed properly Look under Device Status t...

Page 32: ...odem are indicating normal activity If not there may be a problem with the broadband connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC p...

Page 33: ...oint Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered o...

Page 34: ...essLANsareusedincreasinglyinbothhomeandofficeenvironments andpublicareassuchasairports coffeeshops and universities Innovative ways to utilize WLAN technology are helping people to work and communicat...

Page 35: ...ta from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer Ther...

Page 36: ...nes laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home offic...

Page 37: ...te a task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in min...

Page 38: ...networking Infrastructure All wireless clients will connect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network a...

Page 39: ...ay of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly install...

Page 40: ...hlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router...

Page 41: ...network Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on...

Page 42: ...ies Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make yo...

Page 43: ...0 C to 40 C Operating Humidity 10 to 90 maximum non condensing Maximum wireless signal rate derived from IEEE Standard 802 11ac 802 11n and 802 11g specifications Actual data throughput will vary Net...

Page 44: ...y one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differen...

Page 45: ...ement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure complianc...

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