D-Link DWA-171 User Manual Download Page 44 | Manualshive

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D-Link DWA-171 User Manual Download Page 44

44

D-Link DWA-171 User Manual

Section 6 - Troubleshooting

Troubleshooting

1. How do I know if my adapter is installed properly?

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-171. Read the following descriptions

if you are having problems.

Windows XP - Go to

Start

>

My Computer

>

Properties

>

Hardware

>

Device Manager

.

Windows Vista/7 - Go to

Start

>

Device Manager

.

Windows 8 - Press the

Windows key

and

X

together and

then click

Device Manager

.

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Summary of Contents for DWA-171

Page 1: ...DWA 171 User Manual Version 1 01 12 09 2013 Wireless AC Dual Band USB Adapter ...

Page 2: ...e 24 Modify Profile 25 Support 26 About 27 Connect to a Wireless Network 28 Windows 8 28 Windows 7 30 Windows Vista 31 Windows XP 32 Wireless Security 33 What is WPA 33 Configure WPA WPA2 Personal 34 Using the D Link Wireless Connection Manager 34 Windows 7 36 Windows Vista 39 Windows XP 41 Configure WPA WPA2 Enterprise 43 Troubleshooting 44 Windows 7 Troubleshooting 47 Wireless Basics 49 Wireless...

Page 3: ...Band USB Adapter CD with drivers and software System Requirements A computer or laptop with an available USB 2 0 or USB 3 0 port Windows 8 7 Vista or XP Service Pack 3 CD ROM Drive A 802 11ac draft 802 11n 802 11g or 802 11a access point or wireless router Product Overview Package Contents ...

Page 4: ...ible with all of your current wireless products no updates or adapters necessary What is wireless AC 802 11ac is a new networking standard that produces high throughput wireless speed on the 5GHz band What does this mean for your home network Flawless HD video streaming faster gaming and lag free Skype and Facetime calls all with less Wi Fi interference for smooth lightning fast performance And wh...

Page 5: ...2 11ac 802 11n 802 11g and 802 11a Compliant Dual Band N Technology for use in 2 4GHz or 5GHz Networks Wireless AC Technology for Superior Wireless Performance Access Secure Networks using WPA or WPA2 Wi Fi Protected Setup WPS Push Button for Easy Connection to a Wireless Network ...

Page 6: ...ct Overview Hardware Overview 1 WPS Button Press the WPS button to automatically connect to a WPS enabled wireless router or access point and establish connectivity Refer to page 19 2 USB Connector Used to connect the DWA 171 to your computer 1 2 ...

Page 7: ...s the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at different times make sure the utilit...

Page 8: ...Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Page 9: ...allation Click Yes to disable the adapter When the adapter is disabled a down arrow or a grayed icon will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Page 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Page 11: ...are from the D Link CD Turn on the computer and Insert the D Link DWA 171 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D autorun exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Adapter Installation ...

Page 12: ...to continue By default setup will install to the default location C Program Files D Link DWA 171 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location then click Next Select the Program Files folder location and click Next ...

Page 13: ...on Wizard will now appear If you want to manually connect to a wireless network refer to page 15 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS Click Next to continue Insert the adapter into an available USB port on your computer Click Next to continue If the Found New Hardware Wizard appears click Cancel ...

Page 14: ...til the wizard screen comes up Then press the WPS button on the router access point to continue Press the WPS button on your access point or wireless router within 2 minutes to establish connectivity Note SomedevicesmayrequireyoutolaunchWPSfromsoftwareorawebinterface Please refer to your router or access point s user manual for more information When this screen appears you have successfully connec...

Page 15: ...etwork Name SSID and then click Next Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page ...

Page 16: ...nstallation Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now When this screen appears you are successfully connected to your wireless network Click Finish to complete your setup ...

Page 17: ...anager The D Link DWA 171 uses the Wireless Connection Manager as the management software The manager provides the user an easy interface to change any settings related to the wireless adapter Clicking on the Wireless Connection Manager icon on the desktop will start the Configuration If you are using Windows 8 7 Vista or XP please skip to pages 28 or 29 respectively Double click the Wireless Conn...

Page 18: ... the next page Rescans for available wireless networks in your area HighlightawirelessnetworkandclicktheConnect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connect MAC ...

Page 19: ...nnects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button on the access point or wireless router within 120 seconds Refer to page 14 Note You may also use the physical button on the DWA 171 instead of using the D Link software Refer to the next page PersonalIdentificationNumber PIN is a unique number generated randoml...

Page 20: ...ect to your network press theWPS button on the adapter and hold for two seconds until the wizard screen appears 2 Press the WPS button located on your access point or router to continue This screen will appear once you have successfully established connection with your network ...

Page 21: ...cation Number and click Next Makesureyouraccesspointorwirelessrouteriscloseby Writedownthenumber on the screen Enter this number in your access point or wireless router Please refer to the manufacture s manual for instructions Once you click Next you will have 2 minutes to enter this number in your access point or wireless router Personal Identification Number PIN ...

Page 22: ...Manual Section 3 Configuration The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successfully established connectivity Click Finish to complete your setup ...

Page 23: ...atically be created New Button Modify Click New to create a new wireless network profile refer to page 24 ClickModifytoeditacurrentprofile refertopage25 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information aboutthewirelessnetworksuchasthenetworkname SSID networktype Infrastruc...

Page 24: ...D Enter a name for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wirelessrouteroraccesspoint selectInfrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security Option OK Button ...

Page 25: ... button from the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security Option OK Button ...

Page 26: ...26 D Link DWA 171 User Manual Section 3 Configuration Support If you need help click the Support button A panel will appear to the right of the utility which will display information about the utility ...

Page 27: ...27 D Link DWA 171 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the DWA 171 About ...

Page 28: ...Click on the wireless computer icon in your system tray lower right corner next to the time 2 A list of available wireless networks will appear 3 Click the wireless network SSID you want to connect to and then click Connect 4 If the network is secure encrypted enter the Wi Fi password security key and click Next ...

Page 29: ...nnot access the Internet confirm the encryption by reviewing the profile or check theTCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 5 Click either to enable or disable file sharing 6 You will now be connected to your wireless network ...

Page 30: ... Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more informati...

Page 31: ...etected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a good signal but cannot access the Internet confirm the encryption by reviewing the profile or check the TCP IP settings for your wireless adapter Refer to the Networking ...

Page 32: ... you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button IfyougetagoodsignalbutcannotaccesstheInternet checktheTCP IPsettings for your wireless adapter Refer to the Networking Basics section in this manua...

Page 33: ... Standard instead of TKIP User authentication which is generally missing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the ...

Page 34: ...on Manager by double clicking on the D Link icon on your desktop 2 Highlightthewirelessnetwork SSID youwouldliketoconnecttoandclick Connect IfthenetworkisusingWPA WPA2 Personal thescreen asshowntothebottom right will appear 3 Enter the WPA WPA2 Personal passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking...

Page 35: ...me on all wireless devices 1 Open the Wireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Personal under Set Security Option 3 Select TKIP AES or Auto 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the netwo...

Page 36: ...curity WPA WPA2 on your wireless router or access point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 The utility will display any available wireless networks in your area 1 Click on the wireless icon in your system tray lower right corner ...

Page 37: ...e to connect to and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Page 38: ...at is on your router and click OK You can also connect by pushing the WPS button on the router It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 39: ...eless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows Vista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network Windows Vista ...

Page 40: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 41: ...r wireless adapter If you are joining an existing network you will need to know the WPA WPA2 Personal key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Page 42: ...pear EntertheWPA WPA2 Personal passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails pleaseverifythattheWPA WPA2 Personalsettingsarecorrect TheWPA WPA2 Personal passphrase must be exactly the same as on the wireless router or access point ...

Page 43: ...e D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Enterprise under Set Security Option and then select Auto TKIP or AES 3 Under EAP Type select EAP TLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the net...

Page 44: ...ides solutions to problems that can occur during the installation and operation of the DWA 171 Read the following descriptions if you are having problems Windows XP Go to Start My Computer Properties Hardware Device Manager Windows Vista 7 Go to Start Device Manager Windows 8 Press the Windows key and X together and then click Device Manager ...

Page 45: ...D Link DWA 171 Xtreme N Dual Band USB Adapter Click the sign next to Network Adapters Right click on D Link DWA 171 Wireless AC Dual Band USB Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue ...

Page 46: ...band connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC power and Ethernet cables are firmly connected Check that the IP Address subnet mask gateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and acces...

Page 47: ...47 D Link DWA 171 User Manual Section 6 Troubleshooting Windows 7 Troubleshooting Go to Start right click Computer Properties Select the Device Manager ...

Page 48: ...eshooting Click the sign next to Network Adapters Right clickonD LinkDWA 171WirelessACDualBandUSBAdapter Select Properties to check that the drivers are installed properly LookunderDeviceStatustocheckthatthedeviceisworkingproperly ClickOKtocontinue ...

Page 49: ...reless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Page 50: ...ere are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN Inawirelesslocalareanetwork adevicecalledanAccessPoint AP connectscomputerstothenetwork Theaccesspointhasasmall antenna attached to it which allows it to transmit data back and forth over radio signals With an indoor access point the signal can ...

Page 51: ... a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at the office Remotely access your office network from home Share an Internet connection and printer with multiple computers No need to ded...

Page 52: ...f setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a tw...

Page 53: ...ng to another computer for peer to peer communication using wireless network adapters on each computer An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless USB Adapters All the adapters must be in Ad Hoc mode to communicate W...

Page 54: ...eway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters Windows 8 Users Press the Windows key and R together Type cmd in the box and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and default...

Page 55: ...beconnected to your router Highlight Internet Protocol TCP IP and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the ...

Page 56: ...your network Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in us...

Page 57: ...IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gatewaythe same as the LAN IP address of your router or gateway Set Primary ...

Page 58: ...4 F 0 C to 40 C Operating Humidity 10 to 90 maximum non condensing Dimensions 36 6mmx18 8mmx8mm 1 4x0 73x0 32 inches Weight 3 9 grams Certifications FCC Class B CE C Tick IC Wi Fi Wi Fi Protected Setup Maximum wireless signal rate derived from IEEE Standard 802 11ac draft 802 11n and 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volu...

Page 59: ...ct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the par...

Page 60: ...and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices Avertissement Le guide d utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées notamment i l es dispositifs fonctionnant dans la bande 5 150 5 250 MHz sont réservés uniquement pour une utilisation à l intérieur afin de réduire les ris...

Page 61: ...a plus faible si une telle fonction est disponible 以下警語適用台灣地區經型式認證合格之低功率射頻電機非經許可公司商號或使用者均不得擅自變更頻率加大功率或變更原設計之特性及功能低功率射頻電機之使用不得影響飛航安全及干擾合法通信經發現有干擾現象時應立即停用並改善至無干擾時方得繼續使用前項合法通信指依電信法規定作業之無線電通信低功率射頻電機須忍受合法通信或工業科學及醫療用電波輻射性電機設備之干擾在5 25 5 35秭赫頻帶內操作之無線資訊傳輸設備限於室內使用 Warning for Latin America Pleaseensurethatchannels36 40 44 48onthe5GHzbandareunlicensedandunrestrictedinyourcountryofresidencebef...

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