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D-Link DVX-1000 User Manual

Appendix C - Contacting Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the
duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through our web site, or by
phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone:

(877) 453-5465

Monday to Friday 8:00am to 5:00pm PST

D-Link Technical Support over the Internet:

http://support.dlink.com/contact/

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone:

(800) 361-5265

Monday to Friday 7:30am to 9:00pm EST

D-Link Technical Support over the Internet:

http://support.dlink.ca

email:[email protected]

Contacting Technical Support

Summary of Contents for DVX-1000

Page 1: ......

Page 2: ...ble of Contents Call Forwarding 22 Modifying User Details 23 Registrations 24 Configuring Gateways 26 Configuring Routes 28 Configuring Groups 30 Using the Feature Manager 31 Configuring Features 31 Activating and Deactivating Features 32 Call Feature Description 33 Parking Calls and Retrieving Parked Calls 35 Configuring the Auto Attendant 36 Configuring Voice Prompts 37 Uploading Voice Prompts 3...

Page 3: ...t 54 Factory Reset Functionality 54 System Reboot 57 Firmware Information 57 Viewing Call Detail Records CDR 57 Viewing Alarms 59 Configuration Backup and Restore 60 Stacking Multiple DVXs 61 Configuring DVX1 63 Configuring DVX2 67 Making calls 69 Command Line Interface 70 Frequently Asked Questions 78 Appendix 83 Firewall 83 Firewall Feature List 83 Firewall Feature Description 84 Technical Speci...

Page 4: ...ms This document shall not be reproduced distributed or copied without the permission from D Link Systems Conventions This document uses the following notational conventions bold face This convention is used to give strong emphasis 0x0 Prefix to denote hexadecimal number 0b0 Prefix to denote binary number Abbreviations DVX D Link Voice Exchange SIP Session Initiation Protocol CLI Command Line Inte...

Page 5: ...er and Cord Ethernet Cable Manual and Warranty on CD System Requirements Package Contents The following browsers have been tested to be fully compatible with the DVX 1000 web interface Internet Explorer Version 6 0 and above Netscape Version 7 0 and above Mozilla Version 5 0 and above Galeon Version 7 0 and above ...

Page 6: ...rectly from D Link The PBX phone features are user adjustable via the DVX 1000 s web configuration tool The administrator assigns each extension a profile of telephony features which allows the best match for a user s job function Each user can fine tune their assigned profile via the web to match their daily business schedule Phone conferencing is typically an expensive external hardware or servi...

Page 7: ...l boxes of individual users License Server The DVX 1000 comes with a license of maximum of 5 users with access to both basic and advanced features Additional users can be added to the system by purchasing additional licenses Provisioning Server Provisioning server is responsible for provisioning end points that support D Link s provisioning scheme Firewall A custom made firewall this monitors and ...

Page 8: ...Section 1 Product Overview Hardware Overview LEDs Power LED A solid light indicates a proper connection to the power supply Link Act LEDs A solid light indicates a connection to the network This LED blinks during data transmission ...

Page 9: ... for the supplied power adapter Reset Pressing the Reset button restores the router to its original factory default settings LAN Connect Ethernet devices such as routers switches and hubs Console Use the supplied console cable to connect to a serial port on your computer to use the Command Line Interface refer to page 70 ...

Page 10: ...ministrator to set the system parameters The default administrator user name and password is ippbx and ippbx 1 Connect the supplied power adapter to the DVX 1000 and power up 2 Connect the LAN port to your network hub switch or router using an Ethernet cable 3 The power indicator and LAN indicator should be ON if the corresponding LAN Port is connected to a Local Network 4 DVX 1000 comes with the ...

Page 11: ...mmend changing the default administrator password Regular users are allowed to configure only their individual features Configuration The DVX 1000 web interface can be accessed from any web browser supporting frames and java script Internet explorer Version 6 0 and above is the preferred browser The web interface can be accessed using the URL http IPADDRESS where IPADDRESS is the address assigned ...

Page 12: ...ration as it is advisable to have the call server work on a fixed IP address To configure a static IP for DVX 1000 select static and enter an IP subnet mask and gateway Click Apply Please note that on some browsers redirection to the new IP is not possible In this case simply access the new static IP that you have now configured for the board from the web Configuring the IP Settings IP configurati...

Page 13: ... DVX 1000 has a Domain Name Service DNS client built in that will resolve hostnames accessing the DNS server that is configured To set the DNS server that is relevant to your network access the system configuration page modify the primary and secondary DNS servers and click apply ...

Page 14: ...alls started Time Configuration Setting the system time manually In order to set the time manually access the system configuration page Under time configuration choose manual and modify the time to the required value Now click apply The time should now be set to the new one Automatically configuring the system time using NTP DVX 1000 can synchronize its system time with an NTP server that has been...

Page 15: ...notifications by email The server IP address and port have to be configured correctly for delivering mails The default administrative user s email id will be used as the sender s address for sending notification mails The SMTP server has to be an open relay mail server since DVX 1000 does not provide sender authentication credentials ...

Page 16: ...ts other than the ones configured Operator Extension The operator s extension that will be contacted if the call through the automated attendant fails or if the caller dials an invalid extension or no extension at all Operator Features Call feature preferences for the operator can be configured by clicking on the Features hyperlink Operator User Group User Group of the operator Operator Route Grou...

Page 17: ...tendant and media server and are reserved If the port specified here conflicts with one of the reserved ports an error message will be displayed Default Authentication Specifies the default authentication scheme that will be used to authenticate SIP user Note that the authentication scheme is configurable per user during user configuration Default Expiry Time Specifies the default expiry time for ...

Page 18: ...Link DVX 1000 User Manual Section 3 Configuration A user needs to be configured before registration The current user configuration information can be obtained by clicking Call Server Users User Configuration ...

Page 19: ...tion This could be the phone number of a SIP phone Example for user extension 9001 and domain name dlink com the client would use the URI sip 9001 dlink com for registration Email ID User s Email id Adding a New User A new user can be added by clicking Add User configuration changes done through web interface will take effect immediately The following user configuration options can be added or mod...

Page 20: ...s Authentication Required This specifies whether the user needs to be authenticated by the call server for registration and for regular calls Check the appropriate check box Password This specifies the password for authenticating the user This along with the user extension will be used to calculate the actual digest response for the user User Type This specifies whether the user is to be given adm...

Page 21: ...d but the options for forwarding incoming calls can be controlled more minutely based on the time date and day of week This is described in more detail on page 22 Call forward Forward all incoming calls to the specified number Always Blindly forward all incoming calls No answer Forward incoming calls if it is not answered within the No answer timeout On Busy Forward incoming calls if the extension...

Page 22: ... a set of rules that are displayed on the top pane of the web page by default this list will be empty Each rule has the following configurable parameters Forwarded No The number to which the call will be forwarded if it matches this rule Time Select a duration within which this rule will be active or select Always to make this rule active at all times Date Select the dates between which this rule ...

Page 23: ...Configuration Modifying User Details Clicking the icon in the Edit column in Call Server Users will allow you to edit user information All the information that is configured while adding the user except the User Extension can be modified here ...

Page 24: ...rations The webpage of the device that owns the registration can be accessed by clicking on the User extension field It is assumed that the web server of the device uses the standard HTTP port port 80 The administrator may add or delete a registration if required However registration through SIP messaging is recommended The following values need to be provided for adding a registration Note A new ...

Page 25: ...and 1 0 with 0 0 indicating least priority and 1 0 indicating highest priority This is used to prioritize between contacts if more than one contact exists for a user extension Refer to Q Value in SIP RFC 3261 for more details Expiry Time Specifies the expiry time for the registration The registration would expire after the specified expiry time While adding a registration Expiry Time is specified ...

Page 26: ...external SIP based servers or PSTN networks The DVX 1000 can be connected to other SIP servers by configuring the servers as INET gateways The DVX 1000 can connect to a PSTN network through a PSTN gateway This is not to be confused with the default gateway configured during system configuration The Gateway configuration information can be viewed by clicking Call Server Gateways The webpage of the ...

Page 27: ...values SIP User ID SIP User extension associated with this gateway This will be used for Authentication User Name SIP display name for the gateway user This will be used for Authentication Password Specifies the password associated with this gateway This will be used for authentication Note The SIP User ID Username and Password configured here should be configured on the gateway for the registrati...

Page 28: ...outeGroup The Route View Column helps in viewing all the Routes belonging to a RouteGroup New Routes can be Added Deleted Edited from here Routes can be moved from one RouteGroup to another by editing a Route All Routes except the highest priority Route can be deleted from a RouteGroup Deletion of a RouteGroup is possible only if it is not being used by any user The following are the route configu...

Page 29: ... Gateway Id does not need to be specified hence disabled Priority Indicates priority of this route in its RouteGroup The value can be in the range of 1 to 25 Make sure not to add a priority which is already used Min Digits Indicates the minimum dial digits for this route Max Digits Indicates the maximum dial digits for this route No of Mask Digits Indicates the number of Dial Digits to be masked D...

Page 30: ... New A unique Id needs to be given to each Group Group Type distinguishes between a user group and a hunt group The mode field is relevant only to a hunt group A hunt group can be configured in one of four modes First Only Sequential Parallel Distributed Members in a user group are added when the user is actually added to the call server Hunt Group members can be added edited deleted by clicking t...

Page 31: ...eatures can be viewed Feature prefix specifies the digit user needs to dial while activating deactivating feature from the phone The default value is The feature configuration page displays the following fields for each feature Feature Name Specifies the name of the feature Feature Code Specifies the feature code This feature code needs to be dialed when activating deactivating a feature from the ...

Page 32: ...vating and Deactivating Features from the Web Interface Features can be activated or deactivated from the web interface by clicking on the Call Server Users link and then clicking on the feature column for the user whose features are to be modified When logged in the user mode this link is accessed as feature setting from the home page Activating and Deactivating Features from the Phone Feature ac...

Page 33: ...rding Call Forward On Busy This subtype allows the user to configure a number where all calls will be forwarded if the user is busy This can be activated with Call Forward No Answer Call Forward No Answer This subtype allows the user to configure a number where all calls will be forwarded if there is no answer from the user The time defined for No Answer can be configured For e g if the No Answer ...

Page 34: ... will be completely transparent to the caller Receive voicemail by email If this feature is enabled the voicemail messages will be forwarded as a WAV file attachment in the voicemail notification mail sent to the users email id Please note that the users email id should be provided in the user configuration for this feature to work Hunt Group This feature allows multiple users to be contacted by d...

Page 35: ...ied sequentially starting at extension 222 Parking Calls and Retrieving Parked Calls DVX 1000 allows users to park active calls and then retrieve them from any extension by using a token number Parking an active call During an active call carry out the following steps to park the call 1 Put the other end on hold 2 Dial the feature code for call park 3 A call park token number will be played keep t...

Page 36: ...00 User Manual Section 3 Configuration Configuring the Auto Attendant The Auto Attendant will act as your virtual operator to direct callers to the appropriate extensions or mailboxes based on your custom configuration ...

Page 37: ... recorded voice prompts in the menus You can upload and delete voice prompts through the web page provided Click on Voice Prompts to get to the upload page The left pane of this page is used to upload the voice prompts and the right pane shows a listing of the prompts that are currently available to the user ...

Page 38: ...pported Format wav 8kHz 8bit mono muLaw Max file size 200 Kb Note Please make sure that the voice prompt name is unique to avoid overwriting built in prompts Deleting Voice Prompts The right pane of the voice prompts configuration screen lists all the prompts currently available to the user Select the prompts you want to delete by clicking on the name you can select multiple prompts by holding dow...

Page 39: ...when there is no input from the user for an interval of 6 seconds Music on hold Played when the call is being transferred Configuring Menus Click on main menu or holiday menu hyperlink to get to the menu configuration screen Each option to be presented as a part of the menu can be configured here The top half of the page can be used for configuring and adding the menu options and the bottom half l...

Page 40: ...ns the sub menu configuration page for that option can be accessed by clicking on the submenu hyperlink that appears in the menu option listing Adding menu options 1 Select the key that activates this option from the drop down list 2 Select the prompt that describes this option 3 Select the action that is to be performed when the key is pressed 4 If the action is Transfer to number enter the numbe...

Page 41: ...ns 1 Select the check box corresponding to the option you want to delete 2 Click on Delete at the bottom of the screen 3 The selected menu options will be deleted from the list The Holiday menu configuration can be accessed by selecting the holiday menu hyperlink from the configuration page The configuration tasks are identical to the main menu mentioned above Holiday Menu Configuration ...

Page 42: ...days and also the start time and end time of a typical working day The work week can be specified by selecting the corresponding check box and the start time and end time can be entered in twenty four hour format A list of holidays can also be configured by doing the following 1 Click on the calendar icon and select a date or enter the date in dd mmyyyy format manually 2 Click on Add to add it to ...

Page 43: ...vert back to the original menu that it came configured with Selecting this option will result in all your configured menus being removed Please note that the the voice prompt configuration will not be restored The prompts that you have configured in the Configuration page will remain active for the default menu ...

Page 44: ...eters The voice mail server configuration includes setting the voice mail number i e the number to which a user has to dial in to access his mailbox The administrator can also specify a mail box size This will be enforced on a per user basis These configuration parameters can be accessed from Voicemail Configuration ...

Page 45: ...more users select user then add users into Selected Users List and then click on Show Voice Mail Info icon The following information is displayed for each voice mail To Shows the user for whom the voice mail is recorded From Shows the user from whom the voice mail is received Size Specifies the size of the recorded voice mail file Received Specifies the time at which the voicemail was received Pri...

Page 46: ...onferences They can be accessed through Conference Configuration Retry count This specifies the number of times a participant will be dialed out if he she is busy Timeout This specifies the time interval in seconds after which a participant will be dialed out he she is busy Mute This specifies the digits the participant has to enter through his phone keypad to Mute Unmute This specifies the digits...

Page 47: ...onference Parameters Topic Specify the Topic for the conference should be brief this will be displayed in the conference list Description A more detailed description of the conference optional Allow Select All Users to allow any user to log on to the conference provided he knows the PIN if authentication is required for the conference Recording Req If selected the conference will be recorded And c...

Page 48: ...so other conference details such as the Topic description start and end time of the conference Please note that if a user has been manually removed from a conference his details will not appear on the report When a conference is deleted the report is also deleted with it Listening to a conference recording Participants of a conference can listen to the recording of the conference when the conferen...

Page 49: ... waiting Call History Call Hold Call Transfer Cross Connect to other DVX 1000 Auto Attendant Customizable greetings Interactive Voice Response IVR Follow Me Call Forwarding Forward all calls Forward calls when busy Forward calls when no answer Do Not Disturb forward all calls to voicemail Voicemail Voicemail notification via email The administrator can view all the successfully applied license cod...

Page 50: ...sers should have been created earlier through CallServer Users Add Users page Provisioning server supplies an Authentication key a 48 hex bytes to the device on the first communication This authentication key along with the SIP credentials and MAC address can be seen on the Provision DeviceList view ports page for each device The authentication key can be cleared by clicking the Clear Key button T...

Page 51: ... upgrade the software Upgrading from a Windows machine Extract the file to a directory say c DVX_v 1 0 0 Access the web interface of DVX 1000 and login as the administrator user Click on software upgrade A new window will pop up asking you to enter the script file name Here browse and choose the script upgrade sh from the c DVX_v 1 0 0 directory and click upgrade If the script was accepted correct...

Page 52: ...web interface a pop up window appears This page contains details regarding what upgrades have been made on the board whether these upgrades succeeded who performed these upgrades the time of upgrade and so on These details can help to ascertain the patches applied to the system thereby helping in troubleshooting Specify this path and click on upgrade When upgrade for that particular module is succ...

Page 53: ...r to the relevant section in Configuring the system through the Command Line Interface Setting QoS Real Time Traffic The Quality of Service QoS for the real time traffic originating from the DVX 1000 can be configured The configuration pages of the Auto attendant Voicemail and the conference server each have a separate configuration for the QoS The parameters that can be configured are explained b...

Page 54: ...he factory defaults When factory reset is enabled from the web interface of the DVX 1000 the following changes will be effected to the system Licensing and feature information All the licensed features that exist at the time of factory reset will be retained across the reset Users and User Groups Users and the user groups that have been configured will remain as they are i e after factory reset th...

Page 55: ...ndant voice mail and operator number will be retained across a factory reset Voice Mails All voice mail messages will be deleted during a factory reset Feature Configuration The feature access codes for all the features will be retained during a factory reset Conference information Mute Unmute strings number of dial out attempts and timeout will be reset to the default values All other conference ...

Page 56: ... call details call statistics alarms and events are deleted after factory reset System Time Configuration After factory reset the time configuration mechanism will go back to Manual and the default date and time set will be January 1st 2005 10 10 35 This is the time and date setting that the DVX originally ships with ...

Page 57: ... records which can be viewed on the web interface The Call Detail Records for the call server can be viewed by accessing the link System Monitor CDR Details from the web interface Each CDR will contain the details of call legs corresponding to that call The Call Detail Records can be sorted by multiple methods The sort can be based on the user extension destination number and start end date Call D...

Page 58: ...DRs is greater than 100 and it gets appended by the non active calls every time the CDRs exceed this limit At the beginning of each day CDR Archive Page will show only last 31 CDR files The downloaded file will have 6 columns named as Type Type of call values 1 Local 2 External Calling Party Phone number of the caller Other Party Phone number of the called party Start Time Time at which the call s...

Page 59: ...erated when the IP Mode in System Configuration page is DHCP and the system could not get an IP from DHCP server 002 No Gateway Configured System This alarm is Generated when the Configured Gateway in System Configuration page is not in the same subnet as IP Address 003 SMTPC failure System This alarm is generated when ever the SMTP Client module fails to send a mail due to various reasons 004 Dat...

Page 60: ...our system You can specify a file path in the text box provided and click Restore to restore a previously downloaded configuration The following configuration information is stored in the backup file System Configuration Call Server Configuration Auto Attendant Configuration User and Feature Configurations Gateway configuration The following information is not backed up and cannot be restored CDRs...

Page 61: ...y connected to DVX1 A PSTN gateway is a device used to connect to the traditional PSTN POTS network such as a trunk gateway The INET gateway can be any SIP based VoIP server connection such as an ITSP VoIP account The following are the requirements for the scenario depicted above 1 Any extension registered to DVX1 100 124 should be able to call any other extension registered to DVX1 or DVX2 200 22...

Page 62: ... 140 by dialing 3140 6 Any extension registered to DVX2 200 224 should be able to call any extension or account through the INET gateway by prefixing 4 to the phone number i e 201 should be able to call XXX by calling 4XXX 7 Any phone number on the PSTN network that has access to the PSTN gateway should be able to call any extension on DVX1 or DVX2 by dialing the extension number through the auto ...

Page 63: ...all the extensions are 1 this is done so that all of them will match a single route from DVX2 to DVX1 Add the restricted route group Add a route group called RestrictedRouteGrp The restricted route group is added to ensure that the calls coming in from the PSTN or INET gateway cannot be routed back to the INET or PSTN gateway The PSTN and INET gateways will be assigned to this route group when the...

Page 64: ...he particular gateway being used please refer to the gateway user manual for the values to be filled in here Please refer to the Configuring Gateways section for a detailed explanation of the parameters Add INET gateway Add the INET gateway and assign it to the RestrictedRouteGrp added above The configuration parameters depend on the service provider and have to be obtained from them ...

Page 65: ...up The SIP user ID Username and Password used in the Registration parameters can be chosen arbitrarily The only restriction is that they should be the same on both DVXs that are being stacked Add Routes Go to Call Server Routes Click on icon for LocalRouteGroup and add the following routes Route from local user of DVX1 to local user of DVX2 ...

Page 66: ...66 D Link DVX 1000 User Manual Section 3 Configuration Route from local user of DVX1 to PSTN gateway Route from local user of DVX1 to INET gateway ...

Page 67: ...r extensions 200 to 224 to DVX2 and add them to the LocalRouteGroup Please note that the first digit of all the extensions are 2 this is done so that all of them will match a single route from DVX1 to DVX2 Add DVX gateway Add the DVX gateway as shown below and assign it to the LocalRouteGroup The SIP user ID Username and Password used in the Registration parameters should be the one used when the ...

Page 68: ...nual Section 3 Configuration Add Routes Go to Call Server Routes Click on the icon for LocalRouteGroup and add the following routes Route from local user of DVX2 to local user of DVX Route from local user of DVX2 to PSTN gateway ...

Page 69: ...1 DVX2 Local User 201 201 DVX1 Local User 101 PSTN User 276 3276 DVX1 Local User 101 INET User XXX 4XXX DVX2 Local User 201 DVX1 Local User 101 101 DVX2 Local User 201 PSTN User 276 3276 DVX2 Local User 201 INET User XXX 4XXX PSTN User 276 DVX1 Local User 101 101 PSTN User 276 DVX2 Local User 201 201 INET User XXX DVX1 Local User 101 101 INET User XXX DVX2 Local User 201 201 ...

Page 70: ... of the CLI commands described below Warning Please make sure that the device is powered down before you connect the console port to avoid damage to the interface The CLI commands are structured in tree style architecture All the CLI commands are case insensitive at any time the user can enter to display what all commands are available at this level or depth Help Command Command Name help Command ...

Page 71: ...tion such as IP address netmask etc using DHCP Command Format set dhcp Example set dhcp Set Gateway Command Command Name set gateway Command description The set gateway command configures the default gateway Command Format set gateway gateway ipaddress Example set gateway 192 168 10 6 Set DNS Server Command Command Name set dnsserver Command description The set dnsserver command configures the pri...

Page 72: ...darydnsserver Command description The set secondarydnsserver command configures the secondary DNS server address Command Format set secondarydnsserver ipaddress Example set secondarydnsserver 192 168 10 6 Set NTP Server Command Command Name set ntpserver Command description The set ntpserver command configures the primary secondary NTP server address It will automatically sync the time with the NT...

Page 73: ...ss Example set primaryntpserver pool ntp org Set Secondary NTP Server Command Command Name set secondaryntpserver Command description The set secondaryntpserver command configures the secondary NTP server address It will automatically sync the time with the NTP server if not already sync with the primary NTP server Command Format set secondaryntpserver domain ipaddress Example set secondaryntpserv...

Page 74: ...t time Command description The set time command configures the system time manually All the parameters have to be given in the same order as they appear in the format below However the user can give any number of parameter all the other parameters will be set to current value Command Format set time hour minute seconds Example set time 15 35 45 Set Year Command Command Name set year Command descri...

Page 75: ...Command Format set hour hour Example set hour 10 Set Minute Command Command Name set minute Command description The set minute command configures the minute parameter of the system time Command Format set minute minute Example set minute 35 Show IP Command Command Name show ip Command description The show ip command displays the configured IP address of the system Command Format show ip Show Netma...

Page 76: ... the primary secondary DNS server IP address Command Format show dnsserver Show Alarms Command Command Name show alarms Command description The show alarms command displays alarms being raised by the DVX Command Format show alarms Restore Certificate Command Command Name restoreCert Command description The restoreCert command restores the default SSL certificate that came installed with DVX 1000 C...

Page 77: ...network host Command Format traceroute ipaddress Note Please make sure that the firewall is stopped before traceroute is used StartFirewall Command Command Name startfirewall Command description The startfirewall command starts the systemfirewall Command Format startfirewall StopFirewall Command Command Name stopfirewall Command description The stopfirewall command stops the system firewall Comman...

Page 78: ...ver mode for time configuration If the NTP server addresses are modified using the CLI DVX 1000 will apply the changes and switch automatically to NTP time If you wish to continue using manually configured time you will have to set the time configuration back to Manual using the configuration pages 4 Does DVX 1000 support daylight savings time DVX 1000 supports daylight savings time provided the t...

Page 79: ... overriding the currently activated feature Please refer Feature Priority Table for more details 11 Why doesn t Follow me Call forwarding work even though I ve enabled it from the phone Some features like Follow me call forwarding require additional configuration which can only be done through the web page Unless this configuration is done the feature will not work even though it is activated 12 W...

Page 80: ...ompt upload failing for certain voice prompts that my media player can play comfortably DVX 1000 supports only media files satisfying the following criterion Format wav 8kHz 8bit mono muLaw Max file size 200 Kb All other formats will be rejected 18 Why does the CDR archive that I downloaded appear misaligned CDR Archives are stored in a tab separated format we recommend viewing them in an advanced...

Page 81: ...e The graceful termination of these calls and conferences are purely best effort and depend on the state of the calls restart intervals for each of the servers and existing network conditions which cannot be predicted and hence cannot be guaranteed 24 Why don t I see voicemail notifications in my mailbox even though I have enabled the feature There are two reasons why this could happen 1 If the em...

Page 82: ... 200 KB 27 Why does the traceroute command never work The firewall has to be stopped for traceroute to work correctly See stopFirewall command for more information 28 Can I dial into DVX 1000 through a gateway and call an external not registered to DVX 1000 number Calls that come in through gateways can only call extensions that are directly registered to DVX 1000 This restriction is placed to avo...

Page 83: ...FIN RST bits sets FIN set while ACK is not PSH set while ACK is not URG set while ACK is not SYN Flood attack where out of SYN ACK and RST bits only SYN is set Enabling broadcast echo protection Disable source routed packets Enabling TCP SYN cookie protection Disable ICMP Redirect Acceptance Disable sending ICMP redirect messages Refuse connection from IANA reserved blocks Allowing source quench m...

Page 84: ...Server s IP Address all the DHCP offers are accepted by the DHCP Client Once the DHCP Client learns the DHCP Server s IP Address firewall updates the rules with DHCP Server s IP Address to allow DHCP traffic from the specific DHCP Server SIP Packets SIP packets reception transmission can be allowed or disallowed selectively RTP RTCP Packets RTP RTCP packets reception transmission can be allowed or...

Page 85: ...c volume or ones that tie up system resources enough that the server cannot respond to a legitimate connection request from a remote system are easily achievable from internal resources or external connections via extranets and Internet The system is protected against TCP SYN attacks ICMP Redirect Acceptance An ICMP Redirect tells the recipient system to over ride something in its routing table It...

Page 86: ...remote implementation error These messages are allowed ICMP Destination Unreachable Service Unavailable Messages The Destination Unreachable message is an ICMP message which is generated by the router to inform the client that the destination host is unreachable unless the datagram has a multicast address Reasons for this message may include the physical connection to the host does not exist dista...

Page 87: ...ackets from machine having private class A B C addresses Packets from either of the private class A class B or class C address received on the external interface are blocked Since these address can only be assigned to LANs Packets having source IP address as loop back address Packets claiming to have loop back address as the source IP address are blocked Malformed broadcast packets Malformed broad...

Page 88: ...atures Music on Hold Attendant Override Barge In Customizable Greetings Configurable IVR Menu Holiday List Configuration Voicemail Mailbox Access Control PIN Configurable Mailbox Size Customizable Greetings Message Priority Notification Via Email Security Features Built in Firewall MD5 Authentication for SIP Secure Web Administrative and User Access for Configuration Conference Server Dial In Dial...

Page 89: ...chnical Specifications Physical Power LED LAN Link Act Dimensions 9 25 x 6 49 x 1 3 Power Input 5V DC 3A Power Adapter 90 265V AC Power Consumption 15 Watt Max Operating 32 to 122 F Humidity 5 to 95 non condensing Warranty 1 Year Limited Warranty ...

Page 90: ...act D Link technical support through our web site or by phone Tech Support for customers within the United States D Link Technical Support over the Telephone 877 453 5465 Monday to Friday 8 00am to 5 00pm PST D Link Technical Support over the Internet http support dlink com contact Tech Support for customers within Canada D Link Technical Support over the Telephone 800 361 5265 Monday to Friday 7 ...

Page 91: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Page 92: ...see for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied t...

Page 93: ... return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse fau...

Page 94: ...HE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR S...

Page 95: ...structions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures R...

Page 96: ...k DVX 1000 User Manual Appendix E Registration Version 1 0 May 23 2006 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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