D-Link DPH-150SE User Manual Download Page 57

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7. Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION RECOMMENDED

ACTION

There is no DIAL tone

1. Check if there are any loose connections.

Nothing is displayed on the

LCD screen

1. Check if the power cord is connected properly.

2. Check if there is proper AC power coming from the power outlet.

Why can’t I dial my friend’s SIP

number?

1. Check Registrar Server Domain Name/IP address and Outbound Proxy Domain Name/IP Address (under

SIP Settings in Configuration Menu). Make sure you have the right Name or IP Address.

2. Check the LCD display on your phone to see if there is a name or number displayed on the screen. If

neither is displayed, use a web browser and access the configuration menu. Make sure the Registrar Server

Domain Name/IP Address is correct.

3. Check the register status under SIP Account Settings in the configuration menu (from a web browser). If

your status is unregistered, it means you do not have a SIP account. Contact your SIP service provider to get

an account.

I accidentally set DSL to enable

and now the phone does not

boot up

Unplug the power cord from the IP phone. Wait 2 seconds and plug the power cord back in the IP phone.

Press and hold the MENU key. The system should bypass boot up and go straight into the phone setup menu.

Modify the phone setting and make sure you save it before you exit.

Why do I get “Can’t Upgrade

Now” screen when I click

[Submit] in the configuration

Make sure you exit setting mode (phonebook, menu, speed dial…) before you click [Submit] in the

configuration menu.

Summary of Contents for DPH-150SE

Page 1: ......

Page 2: ...12 3 3 1 Enable ADSL Dialup 12 3 3 2 Setup ADSL ID 12 3 3 3 Setup ADSL Password 13 3 3 4 Disable ADSL Dialup 13 3 4 DHCP DYNAMIC HOST CONFIGURATION PROTOCOL 13 3 4 1 Enable DHCP 13 3 4 2 Disable DHCP 14 3 5 DNS SERVER IP 15 3 6 SNTPSERVER IP 15 3 7 DO NOT DISTURB 15 3 8 CF CALL FORWARD UNCONDITIONAL 15 3 9 CF CALL FORWARD BUSY 16 3 10 CF CALL FORWARD NO ANSWER 16 3 11 ANONYMOUS CALL 17 3 12 ANONY ...

Page 3: ... THE PHONE 21 4 1 DIALING AN IPADDRESS 21 4 2 DIALING A SIPNUMBER 21 4 3 SPEED DIALING 22 4 4 ANSWER A PHONE CALL 22 4 5 SWITCH TO ANOTHER LINE 22 4 6 MUTE 22 4 7 TRANSFER 23 4 8 REDIAL 23 4 8 1 Last Dialed Number 23 4 8 2 Through Call History 23 4 9 ON HOLD 24 4 10 CALL FORWARD 24 4 11 THREE WAY CONFERENCE 24 5 USING THE PHONE BOOK 26 5 1 DIALING FROM THE PHONE BOOK 26 5 2 STORING A NUMBER 26 5 3...

Page 4: ...SETTINGS 37 6 11 NETWORK NAT TRAVERSAL SETTINGS 38 6 12 NETWORK NAT 40 6 13 VOIP SIPSETTINGS SIPPHONE SETTING REGISTRAR OUTBOUND PROXY SERVER 41 6 14 VOIP SIPSETTINGS MESSAGE SERVER 42 6 15 VOIP PARK SERVER PRESENCE SERVER 43 6 16 VOIP SIPSETTINGS OTHERS 43 6 17 VOIP SIPACCOUNT SETTINGS 45 6 18 ADVANCE VOICE SETTINGS 46 6 19 ADVANCE PHONE SETTINGS PHONE SETTING 47 6 20 ADVANCE PHONE SETTINGS TIMER...

Page 5: ...4 7 TROUBLESHOOTING 56 APPENDIX A WALL MOUNT INSTALLATION 57 APPENDIX B INTERNET RADIO 60 FCC STATEMENT 62 ...

Page 6: ...telephone Please follow the user guide carefully as troubleshooting the telephone can be very difficult and time consuming 1 Getting Started 1 1 Package Contents The following materials are included in the package Please check the package to ensure that all the materials are present as listed below Contact your supplier immediately if any item is missing DPH 150SE VoIP Phone CD for User Manual Eth...

Page 7: ...oming calls Outgoing calls Missed calls MP3 Ringer Internet Radio Security HTTP 1 1 basic digest authentication for Web setup MD5 for SIP authentication RFC 2069 RFC 2617 Dial Methods Direct IP call without SIP registration Dial number via SIP server Dial URI from phone book speed dial Voice Quality VAD Voice Activity Detection CNG Comfort Noise Generation AEC Acoustic Echo Cancellation G 168 Jitt...

Page 8: ... and remote Dial Tone Busy Tone IP Assignment Static IP DHCP PPPoE Physical Dimensions Size 200 L x 220 W x 100 H mm Wall Mount Weight 860g Color Dark Gray Certification Compliance FCC Part 15 Class B CE Class B VCCI Class B EN60950 1 1 3 Phone Diagram No Key Function 1 2 x 16 Characters LCD Display Displays menu time clock name phone number call status 2 LED Indicator Indicates that phone is curr...

Page 9: ...nswer call waiting 11 Speaker Phone Enable user to use the phone without using the handset 12 Voice Message Check for voice messages 13 Down Cycle through the phone menu adjust volume 14 Cancel Left Deny changes cancel phone calls ignore phone calls backspace 15 Phone Book Access the phonebook 16 Numeric Keypad Input IP phone number alphabet character 17 Local Multi Line Switch to different lines ...

Page 10: ...e key the next character available on that key will be displayed If you do not press a key for more then 1 sec the current character will be selected and the cursor will move right for the next selection For example to enter c you need to press ABC quickly four times To enter the displayed character release the key or press another key ...

Page 11: ...10 2 Connecting the IP Phone Connect the IP Phone as shown in the following diagram ...

Page 12: ...11 3 Initial Setup 3 1 IP Phone Setup Map NOTE 1 If you made any modifications you may quit setup at any time by pressing MENU OK to save and exit or MENU CANCEL to quit ...

Page 13: ...ame z Press z Enter the display name 3 3 ADSL Dialup Some Internet Service Providers mostly ADSL use PPPoE which requires the user to enter an ID and a password to access the Internet In this case enable ADSL DIALUP and enter the PPPoE ID and PPPoE password 3 3 1 Enable ADSL Dialup z Press z Use to select Enable 3 3 2 Setup ADSL ID z Press z Use to select Enable Display Name Your name ADSL ID MY_A...

Page 14: ...etwork administrator to distribute IP addresses when a computer is plugged into a different place in the network If your ISP provides a static IP address you must disable DHCP and enter the IP address provided 3 4 1 Enable DHCP z Press z Use or to set DHCP Enable z Press z IP address automatically acquired ADSL Password ADSL DIALUP DISABLE DHCP ENABLE IP Address 192 168 001 161 ...

Page 15: ... Disable DHCP z Press z Use or to set DHCP Disable z Press z Enter the IP address z Press z Enter the subnet mask z Press z Enter the router IP address Subnet Mask 255 255 255 0 Router IP 192 168 001 161 DHCP DISABLE IP Address 192 168 001 161 Subnet Mask 255 255 255 000 Router IP 192 168 001 001 ...

Page 16: ... time source If you do not know your SNTP Server IP please ignore this section The SNTP Server IP address can be either URL or IP z Press z Enter SNTP server IP or URL 3 7 Do not Disturb This setting allows the user to reject all incoming phone calls z Press z Use or to select Enable or Disable 3 8 CF Call Forward Unconditional Enable CF Unconditional to forward all the incoming calls to another n...

Page 17: ... another number when user is busy on the phone z Press z Use or to select Enable or Disable z Press to enter the number where the call will be forwarded 3 10 CF Call Forward No Answer Forward all incoming calls to another phone number after a certain number of rings z Press CF Unconditional ENABLE DISABLE CF User Busy ENABLE DISABLE Unconditional No _ User Busy No _ ...

Page 18: ...se or o select Enable or Disable 3 12 Anony Call Rej Anonymous Call Rejection Reject any anonymous incoming calls z Press z Use or to select Enable or Disable 3 13 Ringing Type Select the ring tone There are 9 ring tones in total z Press z Use or to select the ring type CF No Answer ENABLE DISABLE Anonymous Call ENABLE DISABLE Anony Call Rej ENABLE DISABLE Ring Type Ringing 1 2 3 4 5 6 7 8 9 No An...

Page 19: ...types Line Park One Touch Dial Extension z Press z Use or to select the functionality z Press to enter the number Number of the parking area destination of One Touch Dial or the monitored extension 3 15 MAC Address This menu displays the MAC address You cannot modify the MAC address z Press z The MAC address is displayed on the screen WAN MAC Address 000FC9017D4A LAN MAC Address 000FC9017D4B M2 Se...

Page 20: ...on the screen 3 17 Language Selection The VoIP Phone supports 2 languages English and Russian z Press followed by z Use or to select the preferred language 3 18 Time Format You may select the 12hr or 24hr time format z Press followed by ABC z Use or to select the time format z Press when done Version V 01 00 Language English Time Format 24Hours ...

Page 21: ...e ringer volume and to decrease the ringer volume 3 19 2 Speaker Volume While the handset is in place z Press Speaker z Press to increase the speaker volume and to decrease the speaker volume 3 19 3 Handset Volume z Pick up the handset and press to increase the volume or press to decrease the volume ...

Page 22: ...aker z Dial an IP address For example dialing 192 168 0 1 WXYZ ABC MNO TUV Press OK or wait until the timer expires to dial 4 2 Dialing a SIP Number z Lift the handset or press the SPEAKER button Speaker z Dial a SIP Number For example dialing 1866 TUV MNO MNO z Press OK or wait until the timer expires ...

Page 23: ...a call When the phone rings z Lift the handset or press the SPEAKER button Speaker to begin your conversation 4 5 Switch to another Line z While having a conversation z Press Hold Hold to switch to another line 4 6 Mute Note While mute is activated the caller s voice can be heard from your speaker but your voice can t be heard by the caller While having a conversation z Press Mute z Press the Mute...

Page 24: ...would like the call to be transferred z Press Transfer Transfer to transfer the call 4 8 Redial Note To return to idle mode press the CANCEL key 4 8 1 Last Dialed Number z Lift the handset or press the SPEAKER button Speaker z Press Redial Redial to dial the last dialed number 4 8 2 Through Call History z Press Redial Redial Do not lift the handset when you press Redial ...

Page 25: ... On Hold Note To transfer a call while on hold press the TRANSFER key Dial the extension phone number and press the TRANSFER key again to transfer the call While having a conversation z Press HOLD Hold Press HOLD again to resume your conversation 4 10 Call Forward Please refer to Initial Setup sections 3 8 3 10 and Web Browser Configuration section 6 to setup call forwarding 4 11 Three Way Confere...

Page 26: ...phone press Conference key to place Person A on hold z Dial the extension or phone number of Person B and wait until Person B picks up the phone z Press the Conference key to begin the 3 way conference You Person A Person A You Person B ...

Page 27: ...z Press OK to dial 5 2 Storing a Number z Press and hold the PHONE BOOK key until Name is displayed on the screen z Enter a name then press z Enter the number that corresponds to the name and press z Choose one Ringer type from the nine options Tone 1 4 Melody 5 8 MP3 9 z Press the PHONE BOOK key again to save the number into the phone book z Repeat Steps 1 to 5 to store another phone number ...

Page 28: ...z Select Edit to edit z Enter a new name and press z Enter the new phone number and press z Choose a new Ringer type z Press the PHONE BOOK key to save and override the previous name and phone number 5 4 Deleting a Number z Press the PHONE BOOK key to access the phone book z Press until the name you want to delete is selected z Press the PHONE BOOK key again ...

Page 29: ...28 z Select Delete and press OK to delete z Press OK again to save the new list on the phone book ...

Page 30: ...Type in the IP Address of the phone The IP address is provided by your Internet Service Provider ISP If your ISP supports DHCP you may obtain the IP address from your phone Press Func 9 to get the IP address It can also login from the LAN port through http 192 168 15 1 Enter User Name and Password enter admin as Username and leave Password blank if you are installing the phone for the first time C...

Page 31: ...e Firmware Version The current firmware version installed on the DPH 150SE DSP Version The current version of the DSP application installed on the DPH 150SE MAC Address MAC address of the IP phone NAT Mode The NAT mode Router or Bridge of the LAN interface DPH 150SE ...

Page 32: ...rent one Confirm Password Enter the new password again to confirm the change Get Time From Get time setting from SIP or NTP server NTP Server IP Network Time Protocol NTP is a protocol used to help synchronize your system clock with an accurate time source ex atomic clock time server It is good practice to have all your networked computers synchronized with one server ...

Page 33: ... Check to enable daylight saving 6 4 System Restore Factory Default Restore Factory Setting Restores all the settings back to the factory default settings 6 5 System Auto Provision Protocol FTP HTTP and TFTP support for downloading firmware and automatic configuration The default setting is NO function disabled ...

Page 34: ...e provisioning server for authorization Encryption Choose YES to receive and decrypt the encrypted configuration files Encryption Key The key provided by the administrator for decrypting the encrypted configuration files Refresh Time The time at which the DPH 150SE connects to the auto provision system to check for updates 6 6 System Restart System Restart System Click Restart to update all the mo...

Page 35: ...34 6 7 Network Network Settings DHCP DNS Server 1 2 DNS address provided by your ISP WAN MAC MAC address of the WAN interface LAN MAC MAC address of the LAN interface ...

Page 36: ...35 6 8 Network Network Settings PPPoE PPPoE ID PPPoE ID username provided by your ISP PPPoE Password PPPoE password DNS Server 1 2 DNS address provided by your ISP ...

Page 37: ...rk Network Settings Static IP IP Address IP address provided by your ISP Router IP Router IP address provided by your ISP Subnet Mask Subnet mask provided by your ISP DNS Server 1 2 DNS address provided by your ISP ...

Page 38: ... type of service for this Internet datagram SIP ToS Sets the type of service for this higher priority of signaling packet VLAN Enable or disable VLAN VLAN Priority 8 classes are supported for prioritization on VLAN VLAN ID The identification of VLAN ...

Page 39: ... the Internet STUN also provides applications the ability to determine the public IP addresses allocated to them by NAT STUN Domain Name IP Address Enter the STUN domain name or IP address if STUN is enabled User Defined External IP Port Enable or disable the settings for configuring the user defined external IP address and port number External IP Address Setup the external IP address manually Use...

Page 40: ...e or disable universal plug and play Some NAT supports UPnP so STUN is not required and must be disabled Always send keep alive packet Enable or disable to keep the SIP signaling channel alive Keep Alive Time The time interval that the IP phone always sends the keep alive packet in order to ensure that NAT is working properly ...

Page 41: ...40 6 12 Network NAT NAT mode can be set to ROUTE Mode or Bridge Mode ...

Page 42: ...s Registrar server domain name or IP address Registrar Server Port Number Registrar server listening port Authentication Expire Time The time after which the registration on SIP Registrar expires The phone must send SIP REGISTER to keep the registration at half of the setting time Outbound Proxy Domain Name IP Address Outbound proxy domain name or IP address ...

Page 43: ... Settings Message Server MWI Message Server Domain Name IP address Message server domain name or IP address MWI Message Server Port Number Message server listening port MWI message Subscribe Expire Time The time after which the subscription expires It is included in SIP SUBSCRIBE and is used to negotiate with Message server Voice Message Account Voice message account ...

Page 44: ...ver host name or IP address Park Account The number of the parking area on Park server Presence Server Domain Name IP Address Presence server host name or IP address 6 16 VoIP SIP Settings Others Session Timer The time interval in which the phone periodically refreshes SIP sessions by ...

Page 45: ...connection Session Refresher Select None to disable SIP session timer support Select UAC to initiate SIP request Select UAS to receive SIP request and then return a response Session Timer Method Select SIP request method Default method is Invite UDP TCP Select SIP signal transmission method Default method is UDP Register with Proxy When Send messages via Outbound Proxy is enabled all the SIP reque...

Page 46: ...Active Enable or disable this account Display Name Name displayed on the LCD screen of the called party SIP User Name The number in the URI displayed on the LCD screen for the caller Authentication User Name User name to log into the SIP server Authentication Password Password to log into the SIP server Ring Type Nine types of tones melodies and MP3s can be chosen for the specified account ...

Page 47: ...ty settings Select from the most used codec to the least used codec RTP Packet Length The payload size for each RTP packet VAD VAD is supported for silence suppression When Enable is selected it also supports SID frame for CNG DTMF Method Select the method to generate DTMF Out Band DTMF is based on RFC2833 Payload Type Set the payload type for the Out Band DTMF Default is 101 ...

Page 48: ...vance Phone Settings Phone Setting Tone Setting Select the tone for your particular country Ringer Type Select the ring type Tone 1 4 Melody 5 8 and MP3 9 Hold Tone Select melody or tone when the phone is on hold ...

Page 49: ...y name is replaced by Anonymous when the user makes a phone call It may display Anonymous or nothing on the receiver s phone Anonymous Call Reject Select Enable to reject anonymous calls Call Forward 1 Click No Answer to enable call forwarding to another number when no one answers the phone after 180s default The timer can be changed from 0 600s Refer to section 6 18 to change the timer 2 Click Bu...

Page 50: ...d calls on the LCD screen 6 20 Advance Phone Settings Timer NTP Recycle Timer The time interval that the IP phone synchronizes with the NTP server Inter Digit Timer The time interval that the IP phone waits to detect the end of DTMF digits No more digits are accepted after this period and the phone begins to dial Originating Not Accept Timer The time interval that the caller s phone waits to estab...

Page 51: ...recall time interval for the call party which is put on hold Auto Speaker Off Timer The time interval that the speaker phone stays on before turning off automatically due to inactivity 6 21 Advance Phone Book Phonebook menu allows the user to add modify and delete phone numbers To add type in the name and number then click NEW to add To modify delete select the name from the list and click modify ...

Page 52: ...pports four types for those programmable keys that are Line Park One Touch Dial and Extension Default is Line Park Number The phone number of the parking area that is currently saved to Park Phone Number The phone number of the destination which can be called by one touch dialing that is currently saved to One Touch Dial ...

Page 53: ... with SIP proxy z Extension It is an advanced feature called DSS BLF It watches the specified extension by receiving the notification of status from Presence server which is generally co located with SIP proxy and shows the status by LED indicator The pre configured key can be treated as the representative of the watched extension It can be used to call the extension directly and pick up calls of ...

Page 54: ... Station Station Name An easy to memorize name for the station ex Station1 URL A complete URL used to access the station It accepts 20 stations maximum 10 default stations are provided Please see Appendix B for more details ...

Page 55: ... Advance MP3 Ring Ring File Click Browse to choose one MP3 file and click Upload File The maximum size of the MP3 file is 30KB The MP3 file is used for the Ringer type MP3 Ring 9 in sections 6 16 6 18 and 6 20 ...

Page 56: ...55 6 26 Call Log Call Tracing Log Call Tracing Log keeps a record of all the phone activities This log is used by engineers to troubleshoot hardware problems ...

Page 57: ...her is displayed use a web browser and access the configuration menu Make sure the Registrar Server Domain Name IP Address is correct 3 Check the register status under SIP Account Settings in the configuration menu from a web browser If your status is unregistered it means you do not have a SIP account Contact your SIP service provider to get an account I accidentally set DSL to enable and now the...

Page 58: ...port with the IP segment of 192 168 15 xxx That is for this kind of connection of PhoneA PhoneB the WAN port of PhoneB is connected with the LAN port of PhoneA the WAN port the LAN port of PhoneB will be in the same IP segment 192 168 15 xxx which will get the system of PhoneB confused so as to become disabled on the network For this reason we should change the IP segment of the PhoneA LAN port Ap...

Page 59: ...58 Attention Do not scale the size of this page when you are printing Be sure that the distance between the two keyholes is 100 mm ...

Page 60: ...e between the wall and the underside of the screw head as shown in Figure A2 Figure A2 3 Place the mount on the wall as shown in Figure A3 and the keyholes of the mount are above the mounting screws 4 Slide down the mount until it stops against the top of the keyhole 5 Place the DPH 150SE on the wall mount as shown in Figure A4 ...

Page 61: ...1 How do I use the Internet Radio z Press to turn on the Internet Radio z Use to select the preferred station z Press to turn off the Internet Radio 2 Key Definition Key Definition Key Definition Turn on the Internet Radio Increase decrease the volume ...

Page 62: ...e hook If the phone is off the hook those key functions will revert back to their original designation as stated in the User Manual z When the phone is receiving an incoming call the Internet Radio function will turn off automatically z When the user picks up the handset or presses SPEAKER to make a phone call the Internet Radio will also turn off automatically z Please turn off the Internet Radio...

Page 63: ... different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This devic...

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