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D-Link DIV-140, User Manual

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D-Link DIV-140 User Manual Download Page 45

D-Link DIV-140 User Guide

4

11.  Why do I hear a dial tone even though I have not dialed an FXO number? The same happens on any VoIP number I dial.

In.case.of.network.failure.or.failure.while.registering.to.the.VoIP.server.the.outgoing.calls.will.be.routed.to.the.first.free.FXO.line.if.the.

Use 

FXO as lifeline

.option.is.enabled.on.the.

System Setting > Call

.page.

12.

.

 I hear a fast busy tone as soon as I go off hook on a phone connected to an FXS port.

The.hotline.feature.is.likely.enabled.for.that.FXS.port..You.can.disable.the.hotline.feature.on.the.

Port Configuration > General 

page.

13.  After dialing 

12345

 to call another person, I hear a progress tone after 5 seconds. Can I make it faster?

You.can.configure.the.

Interdigit Timeout

.option.on.the.

System Settings > Call

.page.to.a.lower.value..You.can.also.set.the.character.

termination.to.a.character.(ex..#).and.dial.

12345#

.to.quickly.place.the.call.

14.  I am dialing 

12345#

 to call another person with number 

12345

, but the call will not go through.

Please.check.that.you.have.enabled.character.termination.and.the.corresponding.terminating.character.is.#..In.this.case.you.can.enable.
the.character.termination.or.just.dial.

12345

.(no.#).to.call.the.other.party.

15.  My number for the FXO port is 7901 and I am trying to dial to VoIP number 7901234. Why is the call is going to the FXO 
port?

If.the.dialed.number.starts.with.the.FXO.port.phone.number.then.the.call.will.be.by.default.routed.to.the.FXO.number..This.is.to.support.
the.single.stage.dialing.to.PSTN.phones.through.the.FXO.port..To.override.this.feature.you.can.add.a.phone.book.entry.with.the.number.
as.7901234.

16. During an FXO to VoIP call, why do I hear loud echo on the VoIP side?

This.can.be.because.of.a.mismatch.of.the.PSTN.network.and.the.DIV-140.configuration..Please.make.sure.that.you.have.configured.the.
proper.country.code.on.the.DIV-140..If.you.still.have.the.echo.problem,.choose.the.country.code.

Others

.and.under.

Tone Settings 

you.can.

try.configuring.different.values.for.the.line.impedance.field.as.per.your.network.characteristics.

17.  Why are FAX transmissions (Send/Recieve) through the DIV-140 failing?

Two.things.need.to.be.configured.on.the.DIV-140.for.FAX.communications..The.device.audio.codec.list.configuration.should.have.the.

Summary of Contents for DIV-140

Page 1: ......

Page 2: ...Call Configuration 15 Network Configuration 17 Time Configuration 18 NAT Configuration 19 Media Configuration 20 VoIP Configuration 21 Hunt Group 23 Destination 24 ACR 26 System Phone Book 28 System Speed Dial 29 Port Configuration 30 Port Phone Book 32 Port Speed Dial 33 Login Configuration 34 Debug 35 Device Management 36 Upgrade History 37 Call History 38 Port Status 40 Save Changes 41 Restart ...

Page 3: ...ports per port phone book and system phone book to place peer to peer calls without going through a VoIP server It supports per port speed dial lists and system speed dial lists to enable quick dialing to frequently accessed numbers Also various call features can be individually configured for each port to different destinations With support to configure IP settings manually or use DHCP or PPPoE t...

Page 4: ...n Call Hold Attended and Unattended Call Transfer Call Forward Always on Busy on No Answer Call Waiting Hot line and Warm line ACR Hunt Group Speed Dial System wide and per port Phone Book System wide and per port Features Audio Features G 729ab G 729a with VAD and CNG support G 711 μ law and A law codec G 711 Annex 2 Support for VAD and CNG G 723 1 with 5 3 and 6 3 Kbps rates Voice Quality IP lay...

Page 5: ... the device is powered on PSTN LEDs These LEDs show the status of the FXO ports If an LED is illuminated the phone is off the hook if it is not illuminated the phone is on the hook It will blink during a conversation or firmware upgrade LAN LED Will blink to indicate activity on the LAN port ...

Page 6: ...o Ethernet enabled device or switch Power Receptor Receptor for Power Adapter Console Used to connect the DIV 140 to the Com Port on your computer PSTN Ports Four 4 FXO ports used to connect to wall phone jacks Reset Button Press to reset the DIV 140 to factory default settings ...

Page 7: ...tion 3 Terminal emulator program like Hyper Terminal 4 Browser to access web interface Following browsers are recommended a Internet Explorer version 6 0 and above b Mozilla version 5 0 and above c Netscape version 7 1 and above 5 VoIP Accounts or PSTN Lines Requirements This section will explain how to connect your DIV 140 device to your network ...

Page 8: ...to an Ethernet port on your hub or switch using a CAT5 Ethernet cable C Using the provided RJ 45 to DB9 console cable connect the console port to your PC s COM port D Using telephone cables connect the FXO ports to the telephone wall jacks E Start a terminal emulator program on PC such as Hyper Terminal 115200 bps 8 bit F The power LED and Ethernet LEDs should both be illuminated Connection ...

Page 9: ... name and password as admin and password Refer to the Web Configuration section of this manual or online help for further details The network related parameters can also be configured through the CLI Using a terminal emulator on your PC you can modify these parameters as per your network settings For examples and details of commands used here you can refer to CLI Commands section of this manual Ty...

Page 10: ...k is using a different IP range you must first statically assign your computer an IP address of 10 0 0 2 subnet mask 255 0 0 0 and change the IP address of the DIV 140 to an available IP address of your network To change your computer s IP address please refer to the Networking Basics section in this user guide Open a web browser such as Internet Explorer and enter https 10 0 0 1 and press Enter N...

Page 11: ... The default password is password Click OK to continue The System Information page will appear This will display information regarding your DIV 140 device such as network settings and firmware version The left column will contain the navigation menu The plus sign will indicate the section contains a sub menu ...

Page 12: ...ide 12 Device Configuration Country Feature Code Speed Dial Auto Log Off Time Select your country from the drop down menu Enter the feature code Enter the speed dial number Enter the time in minutes to automatically log off ...

Page 13: ...oves voice quality The jitter buffer automatically determines the network jitter maintains the desired packet loss rate subject to the limit of the maximum allowed jitter delay These parameters can be configured here The Jitter Buffer Delay specifies the maximum desired jitter delay in milliseconds Range 0 to 500 milliseconds Default 150 milliseconds Specifies the allowable packet loss rate in 0 1...

Page 14: ...ough for most cases and it is recommended that you don t change it without assistance Echo Tail Length This specifies the time span over which echo is expected to arrive Tail length of 4 8 milliseconds is good enough for most cases Range 2 to 64 in steps of 2 corresponding to 1 to 32 milliseconds Default 36 i e 18 milliseconds This is used to properly align the delayed signal with reference signal...

Page 15: ...this field defines how long the phone will ring when user doesn t answer Range 5 to 120 seconds Default 60 seconds Enter the maximum time to wait in between digits while dialing the number After this timeout further digits are ignored and the collected digits will be dialed out Range 1 to 120 seconds Default 5 seconds Enter the time between digits while dialing out the received number on FXO line ...

Page 16: ...s enabled to then you can dial 111 for the same Enter the character to use for termination Range 0 to 9 or Default Here you can configure how calls should be routed Enable this if all calls including calls to local FXO ports should be routed to the VoIP server Default Enable Note If this field is enabled then the calls to local FXO ports will fail if the VoIP server is not available ...

Page 17: ...s specifies the IP address of the DIV 140 Default 10 0 0 1 This specifies the net mask of the DIV 140 Default 255 0 0 0 This specifies the gateway of the DIV 140 Default 10 0 0 1 This specifies the primary DNS Server of the DIV 140 Default 10 0 0 1 This specifies the back up DNS Server of the DIV 140 This is used in case the primary DNS server is not responding Default 10 0 0 1 This username is us...

Page 18: ...er Manual or NTP by selecting the corresponding radio button Enter the domain name or IP address of NTP server Default pool ntp org Select the time zone from the drop down menu In manual mode the device date and time can be configured here in YYYY MM DD Hrs Min Sec Year Month Date Hours Minutes Seconds format ...

Page 19: ...n the Network Configuration Media page and the VoIP Local port configured on the VoIP Configuration page Enable this to use STUN for resolving the bindings Enter the IP address of the primary STUN server Enter the primary STUN server port in this field Default 3478 Enter the IP address of secondary STUN server Enter the secondary STUN server port in this field Default 3478 This specifies the usern...

Page 20: ...all needs two ports RTP RTCP Range 1024 to 65535 Default 6000 to 10000 Parameters for various Quality of Service mechanisms can be set in this section These are used to prioritize the RTP packets on the network This field specifies the Type of Service value that is used for RTP packets Recommended value is 160 Range 00 to 255 Default 160 This feature will be supported in future releases This featu...

Page 21: ...should be updated with server Range 40 to 2000000 seconds Default 3600 seconds Note When STUN is enabled this field should be set to a value smaller than the binding inactivity timeout on the NAT Router This way the binding for SIP local port will be kept alive This feature will be supported in future releases This feature will be supported in future releases Enable this to use the same authentica...

Page 22: ...eld This is the port used by device to send and receive the SIP messages Default 5060 If you enable this field the device will un register before sending registration requests for endpoints on every boot up If this feature is enabled the device uses DNS SRV records to find the port on which SIP service are running for the configured SIP domain name If it is disabled it will connect directly to the...

Page 23: ... add an entry with prefix as 7860 minimum and maximum digits as 1 strip digits as 5 and destination as the one pointing to Hunt Group 2 to route calls to second hunt group The hunt groups can be managed on this page It shows the list of hunt groups which are currently configured You can add delete or modify the hunt groups A Maximum of 10 hunt groups can be created Click on the Edit icon to modify...

Page 24: ...d dial etc can point to a destination While deleting the destination if any of the above is using the destination being deleted then those also will be deleted Click on Add New button to create a new destination Click on Call Routing Architecture to understand how the destination entries are used Enter a unique name for this destination It can be a maximum of 30 characters Select the type of desti...

Page 25: ...Example Say if Albert using port 1 requires that as soon as he goes off hook the call should be established with Peter phone number 6500 registered on same VoIP server then add a destination with name as Peter with type as VoIP number 6500 and in port configuration enable hotline for port 1 to this destination 5 Forward to VoIP Server Select this to point the destination to configured VoIP Server ...

Page 26: ...mber starting with this prefix will be processed as per this ACR entry The number will only match if it has minimum these many digits after prefix The number will only match if it has no more than these many digits after prefix If the above criteria is matched then this value will be the number of digits that will be stripped from the start of number before going ahead After stripping the digits f...

Page 27: ...tarting with 5600 should be routed to destination USA Gateway but before routing the 5600 should be removed and number should be prefixed with 91 The number routed to gateway should be of exact 12 digits after 5600 For this routing add an ACR entry with prefix as 5600 minimum and maximum digits as 12 strip 4 digits as 5600 has 4 digits and add digits as 91 ...

Page 28: ...t icon to modify the existing phone book entry The corresponding values will be loaded in Phone Number text box and Destination drop down list will show the current configured destination for that entry You can modify any of the two fields and click Update button to apply the changes At any time you can click on Cancel button to discard the changes Click on the Delete icon to remove the existing p...

Page 29: ...to modify the existing speed dial entry The corresponding values will be loaded in the Phone Number text box and the Destination drop down list will show the current configured destination for that entry You can modify any of the two fields and click the Update button to apply the changes At any time you can click on the Cancel button to discard the changes Click on the Delete icon to remove the e...

Page 30: ... is enabled in VoIP Configuration page then these fields are not editable This specifies the phone number using which other devices can call this port This field accepts only numbers and can be of maximum 20 characters This is used only for display purposes This field accepts only letters digits hyphen and underscore and can be of maximum 30 characters Used to authenticate the port with SIP server...

Page 31: ...on Select this to enable warm line connection to destination selected in drop down list If this feature is enabled then on getting an incoming call on an FXO line after waiting for a configured number of rings as on the System Configuration Call page the device will go off hook and play a dial tone to the user If the user doesn t dial any key for the configured time as in Timeout field then the de...

Page 32: ...xisting phone book entry The corresponding values will be loaded in Phone Number text box and Destination drop down menu will show the current configured destination for that entry You can modify any of the two fields and click the Update button to apply the changes At any time you can click on the Cancel button to discard the changes Click on the Delete icon to remove the existing phone book entr...

Page 33: ...dify the existing speed dial entry The corresponding values will be loaded in Phone Number text box and Destination drop down menu will show the current configured destination for that entry You can modify any of the two fields and click the Update button to apply the changes At any time you can click on the Cancel button to discard the changes Click on the Delete icon to remove the existing speed...

Page 34: ...s allowed The APPLY and CANCEL buttons are disabled on all pages and nothing happens when user clicks on them On this page you can modify the username and password of administrator and user based on your login privilege This is a drop down menu where you can select Admin or User privilege This field shows the current username for the selected type of privilege You can modify this field It can be a...

Page 35: ...ted fields can be configured on this page Select the debug level in this drop down menu Setting it to Information or Trace will significantly increase the number of messages logged to server and increase the bandwidth used Default Error Enter the log server IP address and port or domain name It can be a maximum of 40 characters This feature will be supported in future releases ...

Page 36: ...y when the upgrade server is in global network Enter the upgrade file name as released by the service provider Enter the IP address or domain name of machine where upgrade server is running Enter the port on which upgrade server is listening Click on Continue to start software upgrade Please note that the active calls will get disconnected after clicking on continue During the upgrade the calls wo...

Page 37: ...tered by user when initiating upgrade The upgrade server address as entered by user when initiating upgrade The system time when the upgrade was initiated Version number of the new image for which upgrade is initiated This column shows Success if the upgrade was successfully completed It shows Failure if the upgrade was failed and Unknown if the upgrade status is not known This may happen if power...

Page 38: ...s means calls made by FXO ports The second section of page displays the call history table A maximum of 10 calls are displayed on one page the Following columns are displayed User ID of the party who has initiated the call User ID of the party who has received the call Call direction with respect to selected port Incoming calls means calls received by FXO ports and outgoing calls means calls made ...

Page 39: ...ce memory Please note that after resetting the call history log it can not be restored back The call history is maintained in SDRAM and due to system limitations it is transferred to persistent storage only periodically say every 1 hour The information displayed in call history page may not be accurate if the power goes off before the call history is saved to flash Also due to limitation of memory...

Page 40: ...hows Registered if the registration for this port is successful with VoIP server and it shows Not Registered if the registration is not done for this port or the registration has failed This column shows the call status of port It shows Idle if the port is free and not busy in any other call It shows Alert if the phone connected on port is ringing for incoming calls It shows Progress when port has...

Page 41: ...tions are done To permanently save your changes click on the Save Changes button on this page Changes in some fields may require the device to restart the application and in that case the current calls will be disconnected So before saving make sure all calls are disconnected Save and restart may disconnect your browser connection If the device IP address is changed then access the device web UI u...

Page 42: ...estart the device Make sure the changes made in configuration are saved before doing so otherwise they will be lost Also the active calls will be disconnected Save and restart may lose your browser connection If the device IP mode is changed then access the device GUI using the new IP address ...

Page 43: ...tart and your configuration changes will take effect 3 What if the Authentication Parameters on the Port Configuration General page are disabled In order to configure the Authentication Parameters the Use Same Authentication for All Channels field must be enabled on the VoIP Configuration page 4 I am not able to access the web UI using the default IP address 10 0 0 1 The DIV 140 may not have the f...

Page 44: ...etting the Server Busy page What should I do If you get this page it means that someone else is already logged into the DIV 140 or the browser window was closed without logging out properly You may have to wait for the Auto Logoff time to pass in order to access the device again or reboot the device You may want to configure a low Auto Logoff time for this problem 9 I was logged in and was using t...

Page 45: ...bled character termination and the corresponding terminating character is In this case you can enable the character termination or just dial 12345 no to call the other party 15 My number for the FXO port is 7901 and I am trying to dial to VoIP number 7901234 Why is the call is going to the FXO port If the dialed number starts with the FXO port phone number then the call will be by default routed t...

Page 46: ...But once the remote PSTN end user has ended the call by going on hook the call on the VoIP side is not ended This can happen if the device has failed to detect busy tone or error tone on that particular FXO port so the FXO port is still in on hook state Users can use the web UI CLI or the Force Call Disconnection feature key to disconnect a call on that particular port 21 My call from a DIV 140 en...

Page 47: ...t 1 When anyone dials 9901 from VoIP side then call will be automatically diverted to extension number 132 on the PBX 26 When making a call from DVG FXO port no 1 a conversation with the destination side has started To disconnect the current call I dial the force call disconnection feature key sequence as 31 or 301 Assuming that force call disconnection key is 3 but the call is not terminated and ...

Page 48: ...ited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option replace the...

Page 49: ... non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does ...

Page 50: ...ipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse faulty instal...

Page 51: ... BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing L...

Page 52: ...on located on the label on the bottom of the device e g rev A1 Serial Number s n number located on the label on the bottom of the device You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 354 6555 Internet Support http support dlink com For customer...

Page 53: ...D Link DIV 140 User Guide 53 Registration Version 1 0 September 6 2006 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights ...

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