D-Link DHP?P338AV User Manual Download Page 14 | Manualshive

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D-Link DHP-P338AV User Manual

Section 5 - Troubleshooting

Troubleshooting

•

I can’t configure the PowerLine AV+ 3-Port Passthrough Adapter, an error is shown when I try to configure it:

Please make sure you have not unplugged the PowerLine AV+ 3-Port Passthrough Adapter while configuring it.

•

I changed the Ethernet cable to another Network adapter and now the utility does not work correctly:

Please restart the utility each time you disconnect the Ethernet cable.

• I’m having problems configuring my network:

If you are having problems configuring the network with two or more PowerLine AV+ 3-Port Passthrough Adapters, please

reset all of the Network adapters and start configuring the adapters again. See page 10 for instructions.

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Summary of Contents for DHP?P338AV

Page 1: ...User Manual PowerLine AV 3 Port Passthrough Adapter DHP P338AV Version 1 0 11 29 2012 ...

Page 2: ...d trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2012 by D Link Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Systems Inc ...

Page 3: ...view 4 Package Contents 4 System Requirements 4 Introduction 5 Features 5 Hardware Overview 6 LEDs 6 Connection 7 Ethernet Port based Traffic Priority 8 Hardware Installation 9 Push Button Security 10 Powerline Installation Considerations 12 Troubleshooting 14 Technical Specifications 15 Table of Contents ...

Page 4: ... Product Overview DHP P338AV D Link DHP P338AV PowerLine AV 3 Port Passthrough Adapter Ethernet Cable Quick Install Guide System Requirements Ethernet interface 10 100 Mbps PC with 1 5GHz Processor 1 GB Memory Product Overview Package Contents ...

Page 5: ... Passthrough Power Socket with Noise Filtering Port based Traffic Priority Maximum throughput based on theoretical transmission PHY rate Actual date throughput will vary Network conditions and environmental factors including volume of traffic and network overhead may lower actual data throughput rate Interference from devices that emit electrical noise such as vacuum cleaners and hair dryers may a...

Page 6: ...found any other compatible Powerline devices using the same encryption key The color indicates the Powerline link rate Green The Powerline link rate is best Amber The Powerline link rate is better Red The Powerline link rate is good Power LED Solid The device is receiving electrical power Blinking The device is setting itself up after reset or simple connect button was pressed or power saving mode...

Page 7: ...rview Hardware Overview Connection Ethernet Port Connect with an Ethernet cable to your PC or Ethernet device Simple Connect Button Press to secure your network or reset your device back to the factory default settings Refer to page 9 for more information ...

Page 8: ...dia players or Internet TV 2 High Priority You can connect devices such as consoles media players or Internet TV 3 Medium Priority This port is best for networking data devices such as printers Hardware Overview Ethernet Port based Traffic Priority 1 2 3 When connecting devices to your ethernet ports be aware of the Quality of Service QoS priorities assigned to each port ...

Page 9: ...etwork Connectivity is confirmed when the Ethernet LED on the DHP P338AV is illuminated Power Saving Mode Enabled WhentheEthernetlinkactivityhasbeendownfor5minutes the DHP P338AV will automatically go into power saving mode The Power LED will blink intermittently WARNING D Link powerline devices cannot be configured while in Power Saving Mode NOTEBOOK High Priority PRINTER Medium Priority 2 ROOM A...

Page 10: ... key allows you to protect your network from unauthorized access via the Powerline network To create a private encryption key please follow below steps 1 All Adapters Plug in all the adapters to be configured and make sure each device s encryption key is set to HomePlug AV default value If the encryption key is not set to the default value press the Simple connect button for 10 seconds to reset it...

Page 11: ...d Note To change the private encryption key please reset the adapter back to its default value by pressing the Simple Connect button for 10 seconds and then follow the security setup procedure above 4 Adding More Adapters If you would like to add more than two adapters press the Simple connect button of the additional adapter for no more than three seconds The Power LED will start blinking after y...

Page 12: ...void using the Powerline devices in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer microwave or a refrigerator This may prevent the adapter from working correctly or negatively impact network performance 4 Verify that your Powerline devices are electrically rated to operate with the power available in your location 5 To help prevent agains...

Page 13: ...position with the ports facing down 4 Use the device in a dry location and avoid placing it in humid environments 5 Do not submerge the device in liquid or attempt to clean it with liquids or solvents To clean the device disconnect it from the power outlet and use a damp towel 6 Keep the device out of direct sunlight 7 Do not cover or block the vents on the device 8 Make sure that the device has a...

Page 14: ...dapter while configuring it I changed the Ethernet cable to another Network adapter and now the utility does not work correctly Please restart the utility each time you disconnect the Ethernet cable I m having problems configuring my network If you are having problems configuring the network with two or more PowerLine AV 3 Port Passthrough Adapters please reset all of the Network adapters and star...

Page 15: ...maximum US Type 125V 12A maximum AC Input EU Type 100 250V AC 50 60Hz 16A UK Type 100 250V AC 50 60Hz 13A FR Type 100 250V AC 50 60Hz 16A US Type 100 125V AC 50 60Hz 12A Standard Compatible with IEEE1901 Homeplug AV EMC CE Class B Safety CE LVD Encryption 128 bit AES Operation Temperature 0 C 40 C Storage Temperature 10 C 70 C Humidity Operation 10 90 RH Storage 5 90 RH Technical Specifications ...

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