background image

18

D-Link DHP-310 AV User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

 

• Model number of the product (e.g. DHP-310AV)

 

• Hardware Revision (located on the label on the bottom of the product (e.g. rev A1))

 

• Serial Number (s/n number located on the label on the bottom of the product). 

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical 

issues.

For.customers.within.the.United.States:

 

Phone.Support:

 

(877) 453-5465

 

Internet.Support:

 

http://support.dlink.com

 

For.customers.within.Canada:

 

Phone.Support:

 

(800) 361-5265

   

 

Internet.Support:

 

http://support.dlink.ca

Summary of Contents for DHP-310AV

Page 1: ......

Page 2: ...s or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2011 by D Link Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Lin...

Page 3: ...em Requirements 4 Introduction 5 Features 5 Hardware Overview 6 LEDs 6 Connection 7 Simple Connect Button 8 Hardware Installation 9 Push Button Security 10 Using the Setup Wizard 11 Configuration 12 Security 14 Troubleshooting 16 Technical Specifications 17 Contacting Technical Support 18 Warranty 19 Registration 24 Table of Contents ...

Page 4: ...thernet Adapter 10 100Mbps Network Requirements An existing PowerLine network Router Gateway If sharing an Internet connection Ethernet device such as a computer game console NAS device media player wireless access point etc An available electrical outlet The D Link PowerLine AV Utility is optional but is required for firmware upgrades and is used to manually configure your security encryption set...

Page 5: ...lug Play Easy Installation QoS support helps prioritize Internet traffic Supports 128 bit AES encryption for network security Push and secure encryption button Power Saving mode Compact size Maximum throughput based on theoretical transmission PHY rate Actual data throughput will vary Network conditions and environmental factors including volume of traffic and network overhead may lower actual dat...

Page 6: ...Solid The device is connected to a PowerLine network Blinking The device is transmitting data Off The device has not found any other compatible PowerLine devices using the same encryption key The color indicates the PowerLine link rate Green The PowerLine link rate is faster than 80 Mbps Amber The PowerLine link rate is between 50 Mbps and 80 Mbps Red The PowerLine link rate is less than 50 Mbps 3...

Page 7: ...Manual Section 1 Product Overview Hardware Overview Connection 1 Ethernet Port Connect the CAT5 Ethernet cable to the DHP 310AV Ethernet port 2 Reset Button Press and hold the button for 1 second to reset to factory default 2 1 ...

Page 8: ...8 D Link DHP 310 AV User Manual Section 1 Product Overview Hardware Overview Simple Connect Button 1 SimpleConnectButton Press to secure your network Refer to page 10 for more information 1 ...

Page 9: ...gged in your new D Link PowerLine AV Mini Adapter press the DHP 310AV Simple Connect button for 2 seconds Then press the Simple Connect button on anyPowerLineadapterinyourexistingnetworkfor2seconds Bothbuttons must be pressed within 2 minutes Recommendations For best results use in a regular wall outlet without any other product plugged into the same outlet Connecting this product to a power strip...

Page 10: ...er LED will start blinking after you release the button The adapter will create a private randomly generated encryption key that each PowerLine AV Mini Adapter will use 2 Additional Adapters in the Existing PowerLine Network Within 2 minutes of pushing the Simple Connect button on the PowerLine AV Mini Adapter press the Simple Connect button on the additional adapter in your existing PowerLine net...

Page 11: ...the D Link DHP 310AV CD into your CD ROM drive If the CD Autorun function does not automatically start on your computer click Start Run In the Run command box type D autorun exe where D represents the drive letter of your CD ROM If it does start proceed to the next screen Click on Install to begin Note In order to properly install the PowerLine AV utility you will first need to install WinPcap ...

Page 12: ...nstallation wizard double click the D Link PowerLine AV Utility icon on your desktop to start the configuration of the DHP 310AV The D Link PowerLine AV Utility provides you the option of setting your own PowerLine network and the network information of connected PowerLine devices Double click the D Link PowerLine AV Utility icon ...

Page 13: ...e for data and Internet activity connection ShowsthelinkrateoftheconnectedtothePowerLinedevice Shows the MAC address of the connected PowerLine device Shows the firmware version of the connected PowerLine device ClickFactoryResettoresetthedevicebacktofactorydefault settings Click Firmware Upgrade to improve the functionality of your powerLine device After you have downloaded the new firmware click...

Page 14: ...ck OK 3 Select the PowerLine devices that you would like to apply the encryption key setting Then type your private encryption key into the Encryption Key Setting field and click Set Selected Devices The utility will show a message once the setting has been completed The PowerLine devices on the same network must use an identical encryption key The default encryption key for each PowerLine device ...

Page 15: ...the new device to your PowerLine network 1 You can use the PowerLine AV Utility to apply the customized encryption key in your record to the new device Then all devices can communicate with each other by using the customized encryption key 2 You can use the PowerLine AV Utility to set all devices within the existing PowerLine network and the new device back to the first default encryption key Then...

Page 16: ...onfigure it Please make sure you have not unplugged the PowerLine AV Mini Adapter while configuring it I changed the connection cable to another Mini Adapter and now the utility does not work correctly Please restart the utility each time you disconnect the connection cable I m having a lot of problems configuring my network If you are having problems configuring your network with two or more Powe...

Page 17: ...C FCC Part 15 Class B CE Class B C Tick AC Input 100 240VAC 50 60Hz Safety UL CE LVD Power Consumption Compliance EuP Energy using Product Directive Code of Conduct on Energy Consumption of Broadband Equipment Encryption 128 bit AES Operation Temperature 0 C 40 C Storage Temperature 10 C 70 C Humidity Operation 10 90 RH Storage 5 90 RH ...

Page 18: ... 310AV Hardware Revision located on the label on the bottom of the product e g rev A1 Serial Number s n number located on the label on the bottom of the product You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http suppor...

Page 19: ...uppliers under this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at...

Page 20: ...the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and do...

Page 21: ...ming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered wi...

Page 22: ...WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclus...

Page 23: ...arantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment...

Page 24: ...ndix F Registration Version 1 0 April 29 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration Register your product online at registration dlink com ...

Reviews: