D-Link DES-3226L, User Manual, Page: 72 / 110

72 Web User Guide
and its suppliers under this Limited Warranty will be, at D-Link’s option, to replace the non-
conforming Software (or defective media) with software that substantially conforms to D-
Link’s functional specifications for the Software or to refund the portion of the actual purchase
price paid that is attributable to the Software. Except as otherwise agreed by D-Link in
writing, the replacement Software is provided only to the original licensee, and is subject to
the terms and conditions of the license granted by D-Link for the Software. Replacement
Software will be warranted for the remainder of the original Warranty Period and is subject to
the same limitations and exclusions. If a material non-conformance is incapable of correction,
or if D-Link determines in its sole discretion that it is not practical to replace the non-
conforming Software, the price paid by the original licensee for the non-conforming Software
will be refunded by D-Link; provided that the non-conforming Software (and all copies
thereof) is first returned to D-Link. The license granted respecting any Software for which a
refund is given automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for Hardware and
Software portions of D-Link's products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation
sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their
warranty obligation pertaining to the product and in that case, the product is being sold "As-Is"
without any warranty whatsoever including, without limitation, the Limited Warranty as
described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point
based on its return policy. In case the return policy period has expired and the product is within
warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the
Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm
the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-
5465, who will attempt to assist the customer in resolving any suspected defects with the
product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case
ID Number at https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit, and
the RMA number must be prominently marked on the outside of the package. Do not include
any manuals or accessories in the shipping package. D-Link will only replace the defective
portion of the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on
Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or become
the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link
Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held
responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by
D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the
United States, otherwise we will ship the product to you freight collect. Expedited shipping is
available upon request and provided shipping charges are prepaid by the customer.