background image

1.  What is a mydlink No.? What is it used for?

 

Each camera has a unique eight-digit mydlink No. which will be shown on 

the label on the back of your camera. This eight-digit number identifies 

your device, and is required to add your device to your mydlink account. 

2.  What can I do if my DCS-936L is not working correctly?

•  Reset the camera (see next step) and run the setup steps starting 

on page 4 again.

•  To make sure your hardware is installed correctly, make sure that:

  - the power LED is green

  - your Internet connection is working

  - your router’s LAN & WAN connections are working

  - your router supports UPnP

®

  - your camera is on the same network as your mobile device

  - both your mobile device and camera have a working Internet connection

•  If your camera is still not working, check your router and make sure it 

has the latest firmware.

3.  What can I do if I forget my password?

FAQs

  If you forget your password, you must reset the 

camera. Unfortunately, this process will change 

your settings back to factory default. To reset the 

camera, locate the reset button on the back of 

the camera. With the camera powered on, use an 

unfolded paper clip to hold the button down for 

10 seconds. Run the setup procedure located on 

page 4 once the camera restarts.

4.  Why is there a white haze when viewing in night vision mode?

  When viewing in night vision mode, the IR lights on the camera may be 

reflecting off a nearby surface. Try repositioning the camera in order to 

avoid glare from IR LEDs.

Reset 

Button

6

Reviews: