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D-Link DCS-8000LH User Manual

Section 4 - Troubleshooting

Troubleshooting

1.  What can I do if I forget the password for my camera?

If you forget your password, you will need to perform a factory reset of your camera. This process will change all your settings 

back to the factory defaults. It is therefore recommended that you make a record of the password for future reference. 

To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your 

camera is plugged in.

2.  Why is the camera view hazy or bright when using night vision mode?

The IR night vision lights on your camera may be reflecting off a nearby surface or window. Try repositioning your camera to 

avoid reflections or glare.

3.  What can I do if my camera is not working correctly?

First, check the camera LED status.

If the LED show green color that the camera is working, please make sure that: 

•  Your router has an active Internet connection.

•  Both your mobile device and camera have a working Internet connection.

•  If your camera is still not working, you may need to reset the camera and run mydlink lite APP.

To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your 

camera is plugged in.

4.  Can I save video clips from my DCS-8000LH?

You can download recorded video clips to your mobile device by pressing the manual record button on the Live View page in 

the app. After you press stop, a pop-up will notify you of where it was saved to.

5.  How do I send e-mail notifications from my DCS-8000LH when sound or motion is detected?

You will need to log into the mydlink web portal at 

www.mydlink.com

 to access the management page for your device. Select 

your DCS-8000LH from the device list and go to the Settings tab. Check the box next to Enable e-mail notifications to allow 

the service to send them to the e-mail address you used to register your mydlink account (the e-mail address) is shown next 

to this option. Under Event Trigger settings, check the boxes for Motion Detection and/or Sound Detection to receive each 

Summary of Contents for DCS-8000LH

Page 1: ...DCS 8000LH User Manual Mini HD Wi Fi Camera Hardware A1 Manual Version 1 00 11 14 2017 ...

Page 2: ...rrent information Manual Revision Trademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2017 by D Link Corporation All rights reserved This publication may not be...

Page 3: ...on 6 Features 6 Hardware Overview 7 Installation 8 Wireless Installation Considerations 8 Mobile App Setup 9 mydlink 14 Using the Mobile App 15 mydlink Lite 15 Live View 17 Camera Options 18 Device Settings 19 Push Notification 24 Firmware Version 25 Remove Device 26 Troubleshooting 27 Technical Specifications 29 Regulatory Statements 31 ...

Page 4: ...s DCS 8000LH Mini HD Wi Fi Camera Micro USB Power Adapter Quick Install Guide If any of the above items are missing please contact your reseller Note Using a power supply with a different voltage than the one included with your product will cause damage and void the warranty for this product ...

Page 5: ...etwork Requirements 802 11n g b wireless network An Internet connection A router connected to your broadband modem mydlink App Requirements iPhone iPad iPod touch or Android smartphone or tablet please refer to the mobile app s store page to check whether your device is compatible ...

Page 6: ... and clarity for high quality snapshots and video Comprehensive Day Night Surveillance The built in infrared LEDs enable night time viewing of up to 16 feet 5 meters giving you all day surveillance Wireless N The DCS 8000LH uses high speed Wireless N on the 2 4 GHz band to connect to your wireless router and is backwards compatible with 802 11g Remote Access via the mydlink Lite App With today s h...

Page 7: ...e IR Cut Removable sensor monitors lighting conditions and switches between color and infrared accordingly 5 Status LED Red The camera is not connected to the network Flashing Orange The camera iswaitingforaconnection Green Thecameraisconnectedandworkingproperly 6 Micro USB Port Connect a power adapter 7 Reset Button Hold this button down with an unfolded paperclip until the status LED starts flas...

Page 8: ...ree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless routers...

Page 9: ...r mobile device download the app by searching for mydlink Lite in the App Store or Google Play Note The app s user interface may be different depending on your mobile device Launch the mydlink Lite app and go to the next section for more details on how to set up your DCS 8000LH Note Be sure to connect to your wireless network using the 2 4 GHz band ...

Page 10: ...n the next screen To install your DCS 8000LH follow the instructions below Step 1 New users Tap New users sign up here to create an account Existing users Sign in to your mydlink account Step 3 When asked to scan the QR code tap Yes to use the code found on the bottom of the DCS 8000LH ...

Page 11: ...Using the included Micro USB adapter connect the DCS 8000LH to a power outlet then tap Next Step 5 Wait until the LED on your DCS 8000LH flashes orange then tap Ready Step 6 Exit the app to enable bluetooth on your mobile device then return to the app and tap Next ...

Page 12: ...ill scan for your wireless network When it appears in the list select your network and tap Next Step 8 Enter the Wi Fi password for your wireless network and tap Done Step 9 Once your wireless settings have been verified you will be asked to enter a password to protect your camera ...

Page 13: ...pleted setup Tap Done to finish Step 10 The time zone for your DCS 8000LH will be automatically set to that of your mobile device Tap OK Step 11 If you are logged in with a mydlink account you will be asked to add this device under that account If you do not have a mydlink account you can choose to register for one or to skip this step ...

Page 14: ...your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following For more details on using your camera with mydlink go to the Support section of the mydlink website and check the User Manual section for your product to find the latest instruction guide for your camera s mydlink features ...

Page 15: ...o to the live view screen You can monitor your camera using the mydlink Lite app either from your local network same as the camera s or remotely from anywhere with an Internet connection To use either method follow the steps below 1 To enable remote monitoring you will need to use mydlink services Start the mydlink Lite app on your mobile device 2 If you already have an account you can tap Remote ...

Page 16: ...uides built into the app that you can access at any time if you need help Step 3 The list of topics include Easy Setup For details on how to set up your new camera Tips For details on local and remote connection to your camera push notifications and custom naming for your device Camera Functions For details on live view PTZ audio and other features supported by your camera Event Trigger Settings F...

Page 17: ...wing Resolution Displays the current resolution 5 Manual Record Button Tap this button to manually start recording video The clip will be saved to your mobile device 6 View Mode Button Tap this button to toggle between Day Night IR LED on or Auto modes 7 Information Button Tap this button to enable or disable the on screen display information 8 Camera Options Tap this button to open a menu for acc...

Page 18: ...icon to return to the live monitoring page Settings TapthisicontoaccesstheDeviceSettingspage whereyoucanconfiguremotion and sound detection and other camera settings Push Notification Tap this button to access the Push Notification page Firmware Version Tap this button to view the current Firmware Version page Remove Device Tap this button to access the page to remove the device from your mydlink ...

Page 19: ...ndetectionrequirements Formoreinformation go to Motion Detection on page 20 Sound Detection This shows if Sound Detection is on or off Tap this to go to the detailed settings page for customizing your sound detection requirements For more information go to Sound Detection on page 21 Wi Fi Setting If you need to manually change your camera s wireless network settings you can tap here For more infor...

Page 20: ...Area to enter the configuration screen You can tap on the image to activate red squares for areas you wish to detect motion in Tap Clear All to remove all motion detection areas Adjust the Sensitivity percentage until your desired motion detection results are achieved Higher sensitivity will trigger smaller movements Then tap the back button on your mobile and tap Apply to save your settings ...

Page 21: ...iguration screen You can tap and hold the icon to change the threshold of the audio level you wish to register detection on You can select from 50 to 90 decibels for the detection level limit The red bars indicate triggering and the blue bars are under the threshold Adjust the slider until your desired motion detection results are achieved Then tap the back button on your mobile and tap Apply to s...

Page 22: ...SIDs below If necessary you can tap Add Wi Fi network to manually add an SSID After entering the Wi Fi network name SSID of your preferred network you need to select the type of encryption being used for the network you re connecting to The options are WEP WPA PSK or WPA2 PSK You will need to select the Cipher Type TKIP or AES being used as well Then enter the Wi Fi password for the wireless netwo...

Page 23: ...D Link DCS 8000LH User Manual Section 3 Using the Mobile App Time Zone On this page you can change the time zone of your device by simply scrolling to it and tapping it Then tap Apply for it to take effect ...

Page 24: ... Step 2 If you are using Android check the Sound box to play a sound if a notification is sent to your device Make sure your notification volume is set on your device iOS devices do not have this option Step 3 Check the box next to the device you want to send notifications Android or slide the button to the right next to the device to turn on iOS You will now receive push notifications anytime an ...

Page 25: ...25 D Link DCS 8000LH User Manual Section 3 Using the Mobile App Firmware Version On this page you can view the currently installed firmware version of your device ...

Page 26: ...3 Using the Mobile App Remove Device Onthispageyoucanremoveyourdevicefromyourmydlinkaccountandresetthefirmwaretofactory default settings Simply tap Remove to reset your device to factory default settings and remove it from your mydlink account ...

Page 27: ... connection Both your mobile device and camera have a working Internet connection If your camera is still not working you may need to reset the camera and run mydlink lite APP To reset your camera please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in 4 Can I save video clips from my DCS 8000LH You can download recorded video cli...

Page 28: ...if I can t receive the verification e mail for my mydlink account First check your Spam or Junk Mail folder It s possible that your e mail host may be sending the verification e mail to your Spam folder or may be blocking the e mail Spam filters used by some e mail providers may block or blacklist e mails they perceive to be spam Note If you are using a business e mail address your company s e mai...

Page 29: ...nfigurable motion detection windows Configurable brightness Video Compression Simultaneous H 264 format compression JPEG for still images Video Resolution 1280 x 720 at up to 30 fps Audio Support PCM Network Connectivity 2 4 GHz 802 11n g wireless withWPA WPA2 encryption Network Protocols IPv4 ARP TCP UDP ICMP NTP client D Link DNS client RTP RTCP Bonjour System Integration Event Management Motion...

Page 30: ...Operating 20 to 80 non condensing Certifications CE CE LVD ICES FCC Dimensions Diagram Footnotes Use of audio or video equipment for recording the image or audio of a person without their knowledge and consent is prohibited in certain states or jurisdictions The end user assumes all liability for compliance with applicable state local and federal laws The DCS 8000LH is not supported by the mydlink...

Page 31: ...iance could void the user s authority to operate the equipment Caution This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device and its antenna s must not be co located or operat...

Page 32: ...NR d ISED applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Radiation Exposure Statement This equipment complies with ISED radiation e...

Page 33: ...發現有干擾現象時 應立即停用 並改善至無干擾時方得繼續使 用 前項合法通信 指依電信法規定作業之無線電通信 低功率射頻電機須忍受合法通信或工業 科學及醫療用電波輻射性電機設備之干 擾 NCC 警語 電磁波曝露量MPE標準值 MPE 1 mW cm2 送測產品實值為 0 mW cm2 Frequency Band s Frequenzband Fréquence bande s Bandas de Frecuencia Frequenza e Frequentie s Max Output Power EIRP Max Output Power Consommation d énergie max Potencia máxima de Salida Potenza max Output Max Output Power 2 4 G 2 4 2 4835 GHz 100 mW ...

Page 34: ...uct accessories and software are in compliance with directive 2014 53 EU The full text of the EU Declaration of Conformity and product firmware are available for download from the product page at www dlink com Español Spanish Por la presente D Link Corporation declara que este producto accesorios y software cumplen con las directivas 2014 53 UE El texto completo de la declaración de conformidad de...

Page 35: ...re megfelelnek a 2014 53 EU sz rendeletek rendelkezéseinek Az EU Megfelelőségi nyilatkozat teljes szövege és a termék firmware a termék oldaláról tölthető le a www dlink com címen Polski Polish D Link Corporation niniejszym oświadcza że ten produkt akcesoria oraz oprogramowanie są zgodne z dyrektywami 2014 53 EU Pełen tekst deklaracji zgodności UE oraz oprogramowanie sprzętowe do produktu można po...

Page 36: ...poration því yfir að þessi vara fylgihlutir og hugbúnaður eru í samræmi við tilskipun 2014 53 EB Sækja má ESB samræmisyfirlýsinguna í heild sinni og fastbúnað vörunnar af vefsíðu vörunnar á www dlink com Norsk Norwegian Herved erklærer D Link Corporation at dette produktet tilbehøret og programvaren er i samsvar med direktivet 2014 53 EU Den fullstendige teksten i EU erklæring om samsvar og produk...

Page 37: ...r your product uses 2 4 GHz and or 5 GHz wireless HINWEIS ZUR VERWENDUNG VON DRAHTLOS NETZWERK WLAN IN DER EUROPÄISCHEN GEMEINSCHAFT NUR FÜR EIN DRAHTLOSES PRODUKT Der Betrieb dieses Geräts in der Europäischen Gemeinschaft bei Nutzung von Kanälen im 5 15 5 35 GHz Frequenzband ist ausschließlich auf Innenräume beschränkt um das Interferenzpotential zu reduzieren Bei diesem Gerät handelt es sich um ...

Page 38: ...e 5 GHz au sein de l UE Merci de vous référer au guide d utilisation ou de la fiche technique afin de vérifier si votre produit utilise 2 4 GHz et ou 5 GHz sans fil AVISO DE USO DE LA LAN DE RADIO INALÁMBRICA EN LA COMUNIDAD EUROPEA SOLO PARA EL PRODUCTO INALÁMBRICO El uso de este dispositivo está restringido a interiores cuando funciona en la Comunidad Europea utilizando canales en la banda de 5 ...

Page 39: ...rol richieste per operare a 5 Ghz nell Unione europea Ti invitiamo a fare riferimento al manuale del prodotto o alla scheda tecnica per verificare se il tuo prodotto utilizza le frequenze 2 4 GHz e o 5 GHz KENNISGEVING VAN DRAADLOOS RADIO LAN GEBRUIK IN DE EUROPESE GEMEENSCHAP ALLEEN VOOR DRAADLOOS PRODUCT Dit toestel is beperkt tot gebruik binnenshuis wanneer het wordt gebruikt in de Europese Gem...

Page 40: ...n Sicherheitsvorschriften dienen als Hilfe zur Gewährleistung Ihrer eigenen Sicherheit und zum Schutz Ihres Produkts Weitere Details finden Sie in den Benutzeranleitungen zum Produkt Statische Elektrizität kann elektronischen Komponenten schaden Um Schäden durch statische Aufladung zu vermeiden leiten Sie elektrostatische Ladungen von Ihrem Körper ab z B durch Berühren eines geerdeten blanken Meta...

Page 41: ... Débranchez toujours le produit de l alimentation avant de le nettoyer et utilisez uniquement un chiffon sec non pelucheux INSTRUCCIONES DE SEGURIDAD Las siguientes directrices de seguridad general se facilitan para ayudarle a garantizar su propia seguridad personal y para proteger el producto frente a posibles daños No olvide consultar las instrucciones del usuario del producto para obtener más i...

Page 42: ...egare sempre il prodotto dalla presa elettrica prima di pulirlo e usare solo un panno asciutto che non lasci filacce VEILIGHEIDSINFORMATIE De volgende algemene veiligheidsinformatie werd verstrekt om uw eigen persoonlijke veiligheid te waarborgen en uw product te beschermen tegen mogelijke schade Denk eraan om de gebruikersinstructies van het product te raadplegen voor meer informatie Statische el...

Page 43: ...es Symbol auf dem Produkt oder der Verpackung weist darauf hin dass dieses Produkt gemäß bestehender örtlicher Gesetze undVorschriftennichtüberdennormalenHausmüllentsorgtwerdensollte sonderneinerWiederverwertungzuzuführenist Bringen Sie es bitte zu einer von Ihrer Kommunalbehörde entsprechend amtlich ausgewiesenen Sammelstelle sobald das Produkt das Ende seiner Nutzungsdauer erreicht hat Für die A...

Page 44: ... en savoir plus sur les produits et emballages respectueux de l environnement veuillez consulter le www dlinkgreen com ESPAÑOL ES Este símbolo en el producto o el embalaje significa que de acuerdo con la legislación y la normativa local este producto no se debe desechar en la basura doméstica sino que se debe reciclar Llévelo a un punto de recogida designado por las autoridades locales una vez que...

Page 45: ...e energia e a ridurre le emissioni di anidride carbonica Per ulteriori informazioni sui prodotti e sugli imballaggi D Link a ridotto impatto ambientale visitate il sito all indirizzo www dlinkgreen com NEDERLANDS NL Ditsymboolophetproductofdeverpakkingbetekentdatditproductvolgensdeplaatselijkewetgevingnietmagwordenweggegooid met het huishoudelijk afval maar voor recyclage moeten worden ingeleverd ...

Page 46: ...padku samych produktów jak i opakowań Firma D Link zaleca aby Państwo zawsze prawidłowo wyłączali z użytku swoje produkty D Link gdy nie są one wykorzystywane Postępując w ten sposób pozwalają Państwo oszczędzać energię i zmniejszać emisje CO2 Aby dowiedzieć się więcej na temat produktów i opakowań mających wpływ na środowisko prosimy zapoznać się ze stroną Internetową www dlinkgreen com ČESKY CZ ...

Page 47: ...karításában és a széndioxid kibocsátásának csökkentésében Környezetbarát termékeinkről és csomagolásainkról további információkat a www dlinkgreen com weboldalon tudhat meg NORSK NO Dette symbolet på produktet eller forpakningen betyr at dette produktet ifølge lokale lover og forskrifter ikke skal kastes sammen med husholdningsavfall men leveres inn til gjenvinning Vennligst ta det til et innsamli...

Page 48: ...udledningerne Du kan finde flere oplysninger om vores miljømæssigt ansvarlige produkter og emballage på www dlinkgreen com SUOMI FI Tämä symboli tuotteen pakkauksessa tarkoittaa että paikallisten lakien ja säännösten mukaisesti tätä tuotetta ei pidä hävittää yleisen kotitalousjätteen seassa vaan se tulee toimittaa kierrätettäväksi Kun tuote on elinkaarensa päässä toimita se lähimpään viranomaisten...

Page 49: ...id För mer information om våra miljöansvariga produkter och förpackningar www dlinkgreen com PORTUGUÊS PT Este símbolo no produto ou embalagem significa que de acordo com as leis e regulamentações locais este produto não deverá ser eliminado juntamente com o lixo doméstico mas enviado para a reciclagem Transporte o para um ponto de recolha designado pelas suas autoridades locais quando este tiver ...

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