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D-Link DWA-X1850 User Manual

Section 6 - Troubleshooting

1.

How do I know if my adapter is installed properly?

Click

Device Manager.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-X1850. Read the following descriptions

if you are having problems. The examples below are illustrated in Windows

®

7. If you have a different operating system, the process on your computer

will be similar.

Go to

Start

>

Computer

(right-click)

>

Properties

.

This will bring up the System settings under the Windows Control Panel.

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Summary of Contents for AX1800

Page 1: ...DWA X1850 User Manual Version 1 00 02 24 2021 AX1800 Wi Fi 6 USB Adapter ...

Page 2: ...stallations 7 Disable Other Wireless Adapters 8 Wireless Installation Considerations 10 Connect to a Wireless Network 11 Windows 10 11 Windows 8 1 13 Windows 7 15 Wireless Security 16 What is WPA 16 Troubleshooting 17 Wireless Basics 21 Wireless Modes 25 Networking Basics 26 Check your IP address 26 Statically Assign an IP address 27 Technical Specifications 28 Regulatory Information 29 Table of C...

Page 3: ...i 6 USB Adapter System Requirements A computer or laptop with an available USB 3 0 port Windows 10 8 1 7 A 802 11ax 802 11ac 802 11n 802 11g or 802 11a access point or wireless router Product Overview Package Contents Quick Installation Guide USB 3 0 Cradle only available in some regions ...

Page 4: ...nt wireless products no updates or adapters necessary What is wireless AX 802 11ax is a new networking standard that produces high throughput wireless speed on the 5 GHz band What does this mean for your home network Perfect for uninterrupted 4K streaming VR gaming and video calling And while your home gains all the cutting edge benefi ts of 11ax D Link s AX1800 Wi Fi 6 USB Adapter is also compati...

Page 5: ...es IEEE 802 11ax 802 11ac 802 11n and 802 11a compliant Dual band technology for use in 2 4 GHz or 5 GHz networks Wireless AX technology for superior wireless performance Access secure networks using WPA3 or WPA2 Using a USB 1 1 port will adversely affect throughput ...

Page 6: ...6 D Link DWA X1850 User Manual Section 1 Product Overview Hardware Overview 1 USB Connector Used to connect the DWA X1850 to your computer 2 LED Solid blue The device is connected to the network 1 2 ...

Page 7: ... Disable any built in wireless adapters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you pla...

Page 8: ... Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Page 9: ...tallation Click Yes to disable the adapter When the adapter is disabled a down arrow or a grayed icon will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Page 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Page 11: ... password security key of the device you are connecting to Wireless Icon Clicking on this icon will display a list of wireless networks which are within range of your computer Select the desired network by clicking on its SSID Connect to a Wireless Network Windows 10 1 To join an existing network locate the wireless network icon in the taskbar next to the time display and click on it ...

Page 12: ...actly the same as the one on the wireless router 2 To connect to the network click Connect To automatically connect when your device is in range click the Connect Automatically checkbox Yourcomputerwillnowautomaticallyconnecttothiswirelessnetworkwhenever it is detected 3 You will then be prompted to enter the Wi Fi password network security key for the wireless network Enter the password into the ...

Page 13: ...wireless computer icon in your system tray lower right corner next to the time 2 A list of available wireless networks will appear 3 Click the wireless network SSID you want to connect to and then click Connect 4 If the network is secure encrypted enter the Wi Fi password security key and click Next ...

Page 14: ...annot access the Internet confirm the encryption by reviewing the profile or check theTCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 5 Click either to enable or disable file sharing 6 You will now be connected to your wireless network ...

Page 15: ...s Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more informat...

Page 16: ...on Standard instead of TKIP User authentication which is generally missing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access th...

Page 17: ...roblems that can occur during the installation and operation of the DWA X1850 Read the following descriptions if you are having problems The examples below are illustrated inWindows 7 If you have a different operating system the process on your computer will be similar Go to Start Computer right click Properties This will bring up the System settings under the Windows Control Panel ...

Page 18: ...xt to Network Adapters Right click on D Link DWA X1850 USB Adapter Select Properties to check that the drivers are installed properly LookunderDeviceStatustocheckthatthedeviceisworkingproperly ClickOKtocontinue D Link DWA X1850 USB Adapter D Link DWA X1850 Wireless USB Adapter ...

Page 19: ...A X1850 AX1800 Wi Fi 6 USB Adapter Check that the LED indicators for the broadband modem are indicating normal activity If not there may be a problem with the broadband connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC power and Ethernet cables are firmly connected Check that the IP address subnet mask gateway and DNS settings are cor...

Page 20: ...point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered on both the DWA X1850 and the access point Double click on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as other devices on the network ...

Page 21: ...ireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicati...

Page 22: ...t types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an Access Point AP connects computers to the network The access point has a small antenna attached to it which allows it to transmit data back and forth over radio signals With an indoor access point as seen in the p...

Page 23: ...has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicat...

Page 24: ...setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or access point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a two ...

Page 25: ...ing to another computer for peer to peer communication using wireless network adapters on each computer An Infrastructure network contains an access point or wireless router All the wireless devices or clients will connect to the wireless router or access point An ad hoc network contains only clients such as laptops with wireless USB adapters All the adapters must be in ad hoc mode to communicate ...

Page 26: ...steps below Click Start All Programs Accessories Command Prompt You may need administrative access to run this application For all additional prompt windows inquiring of running the command prompt application select Yes OK or Continue At the prompt type ipconfig and press Enter This will display the IP address subnet mask and default gateway of your adapter If the address is 0 0 0 0 check your ada...

Page 27: ...ected to your network Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is ...

Page 28: ...C to 75 C 4 F to 167 F Operating Humidity 10 to 90 maximum non condensing Storage Humidity 5 to 95 maximum non condensing Dimensions 95 5 x 30 x 12 7 mm Weight 23 6g Certifications CE FCC IC Maximum wireless signal rate derived from IEEE Standard 802 11ax 802 11ac 802 11n 802 11b and 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volu...

Page 29: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Non modifications Statement Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Caution This...

Page 30: ...ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Innovation Science and Economic Development Canada ISED Statement This device complies with ISED licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undes...

Page 31: ...ux systèmes de satellites mobiles utilisant les mêmes canaux iii for devices with detachable antenna s the maximum antenna gain permitted for devices in the band 5725 5850 MHz shall be such that the equipment still complies with the e i r p limits specified for point to point and non point to point operation as appropriate iii pour les dispositifs munis d antennes amovibles le gain maximal d anten...

Page 32: ...ct accessories and software are in compliance with directive 2014 53 EU The full text of the EU Declaration of Conformity and product firmware are available for download from the product page at www dlink com Español Spanish Por la presente D Link Corporation declara que este producto accesorios y software cumplen con las directivas 2014 53 UE El texto completo de la declaración de conformidad de ...

Page 33: ...e megfelelnek a 2014 53 EU sz rendeletek rendelkezéseinek Az EU Megfelelőségi nyilatkozat teljes szövege és a termék firmware a termék oldaláról tölthető le a www dlink com címen Polski Polish D Link Corporation niniejszym oświadcza że ten produkt akcesoria oraz oprogramowanie są zgodne z dyrektywami 2014 53 EU Pełen tekst deklaracji zgodności UE oraz oprogramowanie sprzętowe do produktu można pob...

Page 34: ...poration því yfir að þessi vara fylgihlutir og hugbúnaður eru í samræmi við tilskipun 2014 53 EB Sækja má ESB samræmisyfirlýsinguna í heild sinni og fastbúnað vörunnar af vefsíðu vörunnar á www dlink com Norsk Norwegian Herved erklærer D Link Corporation at dette produktet tilbehøret og programvaren er i samsvar med direktivet 2014 53 EU Den fullstendige teksten i EU erklæring om samsvar og produk...

Page 35: ...r your product uses 2 4 GHz and or 5 GHz wireless HINWEIS ZUR VERWENDUNG VON DRAHTLOS NETZWERK WLAN IN DER EUROPÄISCHEN GEMEINSCHAFT NUR FÜR EIN DRAHTLOSES PRODUKT Der Betrieb dieses Geräts in der Europäischen Gemeinschaft bei Nutzung von Kanälen im 5 15 5 35 GHz Frequenzband ist ausschließlich auf Innenräume beschränkt um das Interferenzpotential zu reduzieren Bei diesem Gerät handelt es sich um ...

Page 36: ...e 5 GHz au sein de l UE Merci de vous référer au guide d utilisation ou de la fiche technique afin de vérifier si votre produit utilise 2 4 GHz et ou 5 GHz sans fil AVISO DE USO DE LA LAN DE RADIO INALÁMBRICA EN LA COMUNIDAD EUROPEA SOLO PARA EL PRODUCTO INALÁMBRICO El uso de este dispositivo está restringido a interiores cuando funciona en la Comunidad Europea utilizando canales en la banda de 5 ...

Page 37: ...ol richieste per operare a 5 Ghz nell Unione europea Ti invitiamo a fare riferimento al manuale del prodotto o alla scheda tecnica per verificare se il tuo prodotto utilizza le frequenze 2 4 GHz e o 5 GHz KENNISGEVING VAN DRAADLOOS RADIO LAN GEBRUIK IN DE EUROPESE GEMEENSCHAP ALLEEN VOOR DRAADLOOS PRODUCT Dit toestel is beperkt tot gebruik binnenshuis wanneer het wordt gebruikt in de Europese Geme...

Page 38: ... Sicherheitsvorschriften dienen als Hilfe zur Gewährleistung Ihrer eigenen Sicherheit und zum Schutz Ihres Produkts Weitere Details finden Sie in den Benutzeranleitungen zum Produkt Statische Elektrizität kann elektronischen Komponenten schaden Um Schäden durch statische Aufladung zu vermeiden leiten Sie elektrostatische Ladungen von Ihrem Körper ab z B durch Berühren eines geerdeten blanken Metal...

Page 39: ...Débranchez toujours le produit de l alimentation avant de le nettoyer et utilisez uniquement un chiffon sec non pelucheux INSTRUCCIONES DE SEGURIDAD Las siguientes directrices de seguridad general se facilitan para ayudarle a garantizar su propia seguridad personal y para proteger el producto frente a posibles daños No olvide consultar las instrucciones del usuario del producto para obtener más in...

Page 40: ...gare sempre il prodotto dalla presa elettrica prima di pulirlo e usare solo un panno asciutto che non lasci filacce VEILIGHEIDSINFORMATIE De volgende algemene veiligheidsinformatie werd verstrekt om uw eigen persoonlijke veiligheid te waarborgen en uw product te beschermen tegen mogelijke schade Denk eraan om de gebruikersinstructies van het product te raadplegen voor meer informatie Statische ele...

Page 41: ...ly as possible by using recyclable low toxic materials in both products and packaging D Link recommends that you always switch off or unplug your D Link products when they are not in use By doing so you will help to save energy and reduce CO2 emissions To learn more about our environmentally responsible products and packaging please visit www dlinkgreen com DEUTSCH DE Dieses Symbol auf dem Produkt...

Page 42: ...fie que conformément aux lois et règlementations locales ce produit ne doit pas être éliminé avec les déchets domestiques mais recyclé Veuillez le rapporter à un point de collecte prévu à cet effet par les autorités locales certains accepteront vos produits gratuitement En recyclant le produit et son emballage de cette manière vous aidez à préserver l environnement et à protéger la santé de l homm...

Page 43: ... productos y embalajes ecológicos visite el sitio www dlinkgreen com ITALIANO IT La presenza di questo simbolo sul prodotto o sulla confezione del prodotto indica che in conformità alle leggi e alle normative locali questo prodotto non deve essere smaltito nei rifiuti domestici ma avviato al riciclo Una volta terminato il ciclo di vita utile portare il prodotto presso un punto di raccolta indicato...

Page 44: ...iendelijk mogelijk door het gebruik van recycleerbare producten met lage toxiciteit in product en verpakking D Link raadt aan om steeds uw D Link producten uit te schakelen of uit de stekker te halen wanneer u ze niet gebruikt Door dit te doen bespaart u energie en beperkt u de CO2 emissies Breng een bezoek aan www dlinkgreen com voor meer informatie over onze milieuverantwoorde producten en verpa...

Page 45: ...wpływ na środowisko prosimy zapoznać się ze stroną Internetową www dlinkgreen com ČESKY CZ Tentosymbolnavýrobkunebojehoobaluznamená žepodlemístněplatnýchpředpisůsevýrobeknesmívyhazovatdokomunálního odpadu ale odeslat k recyklaci Až výrobek doslouží odneste jej prosím na sběrné místo určené místními úřady k tomuto účelu Některá sběrná místa přijímají výrobky zdarma Recyklací výrobku i obalu pomáhát...

Page 46: ...n és a széndioxid kibocsátásának csökkentésében Környezetbarát termékeinkről és csomagolásainkról további információkat a www dlinkgreen com weboldalon tudhat meg NORSK NO Dette symbolet på produktet eller forpakningen betyr at dette produktet ifølge lokale lover og forskrifter ikke skal kastes sammen med husholdningsavfall men leveres inn til gjenvinning Vennligst ta det til et innsamlingssted an...

Page 47: ...ningerne Du kan finde flere oplysninger om vores miljømæssigt ansvarlige produkter og emballage på www dlinkgreen com SUOMI FI Tämä symboli tuotteen pakkauksessa tarkoittaa että paikallisten lakien ja säännösten mukaisesti tätä tuotetta ei pidä hävittää yleisen kotitalousjätteen seassa vaan se tulee toimittaa kierrätettäväksi Kun tuote on elinkaarensa päässä toimita se lähimpään viranomaistenhyväk...

Page 48: ...d För mer information om våra miljöansvariga produkter och förpackningar www dlinkgreen com PORTUGUÊS PT Este símbolo no produto ou embalagem significa que de acordo com as leis e regulamentações locais este produto não deverá ser eliminado juntamente com o lixo doméstico mas enviado para a reciclagem Transporte o para um ponto de recolha designado pelas suas autoridades locais quando este tiver a...

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