Cytech Comfort I, Installation Manual

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Printed Circuit Board, near to the two relays K1 and K2. On later
versions of the board PC01-0001E (4), J3 is not present.
2 Check that the relevant Alarm Types have the Dial Settings on (Eng
Menu 2,1) and the dial settings are enabled for the phones which are to
be dialed ( 1 to 8).
3 Does the telephone line have Call forwarding or Voice Answering
(provided by the phone company)? This may prevent a dialout because
Comfort may not detect a dial tone. See "Special Telecom Services”.
4 Do a Dial Test (F3,3 or User menu 3,4,3 or Engineer menu 8,3). This
dials to all programmed telephones from 1 to 8. The dialing tones, busy
tones, ringback tones, as well as handshake and kissoff tones from the
Monitoring Station receiver are audible on the Keypad. This is very
useful in troubleshooting dialing problems. If the system cannot detect
dial tone, it will say “Please hang up” in case an incoming call is holding
the line, and wait for the caller to hang up. If dialing to the CMS or
pager or voice phone, the system cannot detect the handshake or pager
tones or voice answer, you can hear this.
5 Disconnect all the local telephones by removing the TEL OUT terminal
block. See Too Many Telephones/Faulty Telephones above. A
Faulty telephone may prevent a Dial test (non-alarm situation) from
working, but in alarm Comfort cuts off the local telephones. Setting the
flag “Always Cut Local Phones during dialout” in Location 40 (Table 35)
may fix this problem by cutting off the local phones when dialing out
even in Idle and Trouble States.
6 If the dialout is still unsuccessful, check the following. If any of the
locations are changed, RESET the system.
If not connected to PABX extension Engineer 7,2 Off PABX Setting
Remarks Menu Should be Parameter
Arming/Disarming Problems
Arm Fail after the Entry Door is closed
When Away Arming and the Entry door is closed, there is a 6 second
delay for exit path PIRs to settle. If any zone is found to be open at the
end of the 6 second period, there will be an “Arm Fail” alarm. Check that
PIRs do not take more than 6 seconds to restore. There may be an
adjustment on the PIR to shorten this. This applies to Final Door Arming
method (See Worksheet table 3 for Away Arming methods).
Keypad Disarm has delay before “Security Off”
When disarming by keypad, there may be a short delay before the
keypad gives the usual “Security Off” announcement. This may happen
especially when disarming after an alarm, when the system is dialing out.
It may take a few seconds for Comfort to terminate the dialout and come
back to announce on the keypad. Dialouts interrupted in this way will
resume after the “Security Off” announcement, and are never lost.
“Call Engineer to Reset” announcement when trying to Arm
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