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7. TROUBLESHOOTING

7.1 Content always 'set to sync'

In normal circumstances all content should go green and be in-sync 

within 2 minutes.  This can vary based on network connectivity etc.
If after an extended period your content is still not 'In Sync' the most likely 

reason is the player cannot contact the cloud servers. 
Check the internet connection to the player, rebooting the router or 

checking the internet cable for example.  If you can get on to the internet 

using a different PC on the same network, you might need to enter IP 

ADDRESS information into the player. 

7.2 Network

By default the CYPtv Media Player is set to get an IP Address via the DHCP  

service.  If your network requires a static IP address  then your network 

department might ask you to enter some details into the Network 

Connection control panel in Windows.  In order to do this you will have to 

close the unit down.  
Steps to take:

1.  Connect a USB Keyboard and mouse to the USB ports on the CYPtv 

player.

2.  Using your keyboard hold down the ALT and F4 keys, then release

3.  You might need to click on the player window and try again if this did 

not work.

Once you are at the windows desktop your IT department should be able 

to guide you into entering the correct IP Details for your network.

7.3 Serial / MAC Address Issues

For all Serial / MAC address issues, including not being able to register a 

player with your account, please contact your reseller.

Summary of Contents for DS-MP1000

Page 1: ...DS MP1000 CYP TV Digital Signage Media Player OPERATION MANUAL ...

Page 2: ......

Page 3: ...ves the right to make improvements to this document and or product at any time and without notice COPYRIGHT NOTICE No part of this document may be reproduced transmitted transcribed stored in a retrieval system or any of its part translated into any language or computer file in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without express written perm...

Page 4: ... Never push an object of any kind into this product through any openings or empty slots in the unit as you may damage parts inside the unit Do not attach the power supply cabling to building surfaces Use only the supplied power supply unit PSU Do not use the PSU if it is damaged Do not allow anything to rest on the power cabling or allow any weight to be placed upon it or any person walk on it To ...

Page 5: ... 6 5 Building a template 14 6 6 Template Scheduling 16 6 7 Uploading content 18 6 8 Uploading images and video 18 6 9 Schedule a Webpage 23 6 10 Schdule a RSS Feed 25 6 11 Schedule a Notice 26 6 12 Schedule Ticker Text 27 6 13 Content Manager 29 7 TroubleShooting 30 7 1 Content always set to sync 30 7 2 Network 30 7 3 Serial MAC Address Issues 30 7 4 Supported Media Types 31 7 5 Templates not show...

Page 6: ...ent system can be set up in minutes and managed remotely by multiple users anywhere in the world The integrated digital content can include video images web pages RSS Feeds rolling ticker feeds and live TV all of which can be scheduled and altered quickly to efficiently optimise the impact of any targeted marketing communication 2 PACKAGE CONTENTS DS MP1000 Digital Signage Media Player 12V 5A Powe...

Page 7: ...ing from any external location Intuitive schedule planner enables complete control of template and content timings Unlimited number of media players can be allocated to a single user account enabling nationwide estate management from a single interface Assign unlimited content administrators with comprehensive access rights control function for enhanced integration and management Up to 1080p HD re...

Page 8: ...N DVI 1 2 3 4 5 6 1 AUDIO 3 5mm Stereo mini jack analogue audio output 2 USB 2xUSB 2 0 ports 3 COM Reserved for future use 4 LAN RJ45 Network connection 5 DVI Video output supports HDMI and VGA with optional adaptor 6 DC IN Locking Power Supply connecter for the power adaptor ...

Page 9: ...USING THE WEB INTERFACE 6 1 Register The first step is to register at cms cypeurope com register You will receive a Welcome email to the email address supplied confirming the successful setup of the account ...

Page 10: ...Add Channel link in the Admin Section Open the white envelope and enter the Serial Number MAC Address and Licence Key Choose a display name that describes the location of the screens that the CYPtv Media Player is attached to Repeat this for all of the Media Players that you want to manage on this administrator account ...

Page 11: ...n the Admin section by following the Add User link Fill in the new user s details and create a user name for them Then assign the users access levels by checking the appropriate box Click the channel access link to assign which channels the user can access ...

Page 12: ...12 Complete the new user registration by clicking create The new user will receive a welcome email along with their password ...

Page 13: ...using the CMS website Ticker This zone displays a ticker message that has been inputted via the CMS website RSS This zone displays an RSS feed in text format Clock Displays the time in a digital clock format along with the date Logo This zone enables you to upload a company logo The CYPtv Media Player has a default template and default content to assist in installation if the player is installed b...

Page 14: ...ised to design the template in a dedicated design application such as Adobe illustrator or Photoshop Best results are achieved by designing a background image with placeholders for the various content elements It is then a simple matter of dragging the elements and resizing them in the template builder Save the background as a jpeg or gif and upload it by clicking on select ...

Page 15: ...n next to the Logo Image field Each zone contains information on its x and y position and its size This enables each zone to be accurately aligned Please note that the media window will resize images automatically to fit the zone that you have created hence it is advisable to keep it to the same ratio as the screen that will be connected to the player for most new screens it will need to be 16 9 R...

Page 16: ... then select the template you wish to use from the dropdown menu Note that default templates cannot be scheduled so they will not appear in the list The Start Date and End Date are inclusive meaning the schedule will play ON the StartDate and ON the EndDate The Live Hours are in 24hr format The schedule WILL play in the Start hour but WILL NOT play in the End hour Thus setting a template to play S...

Page 17: ...ed period and Force the template they are associated with Existing Schedules Existing schedules can be deleted or edited in the Manage Existing Schedules tab in the Template Manager Assign Media to Templates Assigning media to templates ensures you have full flexibility on how your content displays Selecting Force Template means that when the media plays the template surrounding the content will c...

Page 18: ...back schedule e g multiple images that are to be shown during the same time period can be uploaded to the media zone at the same time Images with a different schedule and content for other zones must be uploaded separately 6 8 Uploading images and video Click Quick Upload from the home screen as shown above Then select Upload Video and Images by clicking Start as shown below ...

Page 19: ...19 Select which channels you wish to uploaded the videos or images to Browse for the files you want to upload from your computer ...

Page 20: ...20 Select the relevant files then click open ...

Page 21: ...y using the pop up calendars and by selecting which days and which part of days you want the content to be shown Then select how many seconds that you want the images to remain on screen for videos will play all the way through N B scheduling can be refined by scheduling with a specific template see Template Scheduling ...

Page 22: ...22 Once the schedule has been complete click Submit Your content has now been uploaded to you chosen channels ...

Page 23: ...elect a Webpage to display and schedule it by clicking Start Select which channel or channels you wish to schedule the webapge to Enter the the complete web address in the URL field including the HTTP part and enter the duration in seconds that you wish the webpage to be displayed ...

Page 24: ...lendars and by selecting which days and which part of days you want the content to be shown N B scheduling can be refined by scheduling with a specific template see Template Scheduling The web page will be displayed in the media window according to its schedule ...

Page 25: ...you must first add it to the RSS tab in the Content Manager Select which channel or channels you wish to schedule the RSS feed to then click New RSS Enter a name for the RSS feed then enter its web address in the URL field including the HTTP part then click Add ...

Page 26: ...te Note RSS feeds will only be shown if there is a RSS Feed Zone included in the design of the template being displayed 6 11 Schedule a Notice Click Quick Upload from the home screen Then select Create and schedule messages notices by clicking Start Select which channel or channels you wish to schedule the notices to Enter the title and body text that you wish to be displayed ...

Page 27: ...otice to be shown Note Notices will only be shown if there is a Notices Zone included in the design of the template being displayed 6 12 Schedule Ticker Text Click Quick Upload from the home screen Then select Create and schedule ticker text by clicking Start Select which channel or channels you wish to schedule the ticker text to ...

Page 28: ...hedule for the ticker text by using the pop up calendars and by selecting which days and which part of days you want the text to be shown Note Ticker text will only be shown if there is a Ticker Text Zone included in the design of the template being displayed ...

Page 29: ...29 6 13 Content Manager Once content has been uploaded using the Quick Upload screen content can be edited deleted or the running order changed using the Content Manager ...

Page 30: ...Player is set to get an IP Address via the DHCP service If your network requires a static IP address then your network department might ask you to enter some details into the Network Connection control panel in Windows In order to do this you will have to close the unit down Steps to take 1 Connect a USB Keyboard and mouse to the USB ports on the CYPtv player 2 Using your keyboard hold down the AL...

Page 31: ...plates cannot be scheduled and therefore are not added to the drop down list in template manager The default template will show when no other template is scheduled If the template which is not showing is NOT a default template please contact your supplier 7 6 Uploading Webpages It is important to enter correctly formatted webpage addresses Including the http part If your system has frozen on an in...

Page 32: ...CYP UK Ltd Unit 7 Shepperton Business Park Govett Avenue Shepperton Middlesex TW17 8BA Tel 44 0 20 3137 9180 Fax 44 0 20 3137 6279 Email sales cypeurope com www cypeurope com v1 01 ...

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