30
7. TROUBLESHOOTING
7.1 Content always 'set to sync'
In normal circumstances all content should go green and be in-sync
within 2 minutes. This can vary based on network connectivity etc.
If after an extended period your content is still not 'In Sync' the most likely
reason is the player cannot contact the cloud servers.
Check the internet connection to the player, rebooting the router or
checking the internet cable for example. If you can get on to the internet
using a different PC on the same network, you might need to enter IP
ADDRESS information into the player.
7.2 Network
By default the CYPtv Media Player is set to get an IP Address via the DHCP
service. If your network requires a static IP address then your network
department might ask you to enter some details into the Network
Connection control panel in Windows. In order to do this you will have to
close the unit down.
Steps to take:
1. Connect a USB Keyboard and mouse to the USB ports on the CYPtv
player.
2. Using your keyboard hold down the ALT and F4 keys, then release
3. You might need to click on the player window and try again if this did
not work.
Once you are at the windows desktop your IT department should be able
to guide you into entering the correct IP Details for your network.
7.3 Serial / MAC Address Issues
For all Serial / MAC address issues, including not being able to register a
player with your account, please contact your reseller.
