CYBEX Eagle 11010, Owner'S And Service Manual

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Cybex Eagle 11010 Overhead Press Owner’s Manual
Customer
Service
Page 3-2
1 . Call the Customer Service Hot Line listed above for the return of any item that is defective.
2 . Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return.
3 . Provide the model and serial number of your Cybex equipment.
4 . At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside
of the package that contains the item(s) to be returned. Include the description of the problem, the
serial number of the equipment and the name and address of the owner in the package along with
the part(s).
5 . Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
COD will not be accepted by the Cybex receiving department.
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility
of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage - Upon receipt of your shipment, check all items carefully. Any damage seen with a
visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to do so will result
in the carriers refusal to honor your damage claim. The carrier will provide you with the required forms for
fi ling such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but
notices later must be reported to the carrier as soon as possible. Upon discovery of the
damage, a written or phone request to the carrier asking them to perform an inspection of the materials
must be made within ten days of the delivery date. Keep all shipping containers and packing materials as
they will be needed in the inspection process. The carrier will provide you with an inspection report and
the necessary forms for fi ling a concealed damage claim.
Concealed damage claim is the carrier’s responsibility.
Damaged Parts