8
TROUBLESHOOTING
Problem
Possible Cause
Solution
Batteries are not fully charged.
Recharge the battery by leaving the
UPS plugged in.
The UPS does not
perform expected
runtime.
Battery is slightly worn out.
Contact CyberPower Systems at
[email protected]
The on/off switch is designed to
prevent damage by rapidly turning
it off and on.
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems at
[email protected]
The UPS will not
turn on.
Mechanical problem.
Contact CyberPower Systems at
[email protected]
Circuit breaker is tripped due to
overload
Turn the UPS off and unplug at least
one piece of equipment. Wait 10
seconds, reset the circuit breaker
and then turn the UPS on.
Batteries are discharged
Allow the unit to recharge for at least
4 hours.
Outlets do not
provide power to
equipment
Unit has been damaged by a
surge or spike.
Contact CyberPower Systems at
[email protected]
The serial cable is not connected.
Connect the serial cable to the
UPS unit and an open serial
port on the back of the
computer. You must use the
cable that came with the unit.
The serial cable is connected to
the wrong port.
Check the back of the
computer for an additional
serial port. Move the cable to
this port.
The unit is not providing battery
power.
Shutdown your computer and
turn the UPS off. Wait 10
seconds and turn the UPS
back on. This should reset the
unit.
PowerPanel™ is
inactive (all icons
are gray).
The serial cable is not the cable
that was provided with the unit.
You must use the cable that
was included with the unit for
the software and the unit to be
able to communicate.
