TROUBLE SHOOTING
Problem
Possible Cause
Solution
Batteries are not fully charged.
Recharge the battery by leaving the UPS
plugged in.
The UPS does not
perform expected
runtime.
Battery is slightly worn out.
Contact Cyber Power Systems at
The on/off switch is designed to
prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a 220-240V
50/60Hz outlet.
The battery is worn out.
Contact Cyber Power Systems at
The UPS will not
turn on.
Mechanical problem.
Contact Cyber Power Systems at
Fuse is blown due to overload
Turn the UPS off and unplug at least one piece
connected equipment. Unplug the power cord of
the UPS then remove the fuse compartment
beneath the power inlet of the UPS and replace
the blown fuse with a spare one. Lock the
compartment back to the UPS. Connect power
cord then turn the UPS on. Make sure that your
spare fuse meets the specification: 6.3A, 250V,
5x10mm.
Batteries are discharged
Allow the unit to recharge for at least 4 hours.
Outlets do not
provide power to
equipment
Unit has been damaged by a
surge or spike.
Contact Cyber Power Systems at
The serial cable is not
connected.
Connect the serial cable to the UPS unit and
an open serial port on the back of the
computer. You must use the cable that came
with the unit.
The serial cable is connected to
the wrong port.
Try another serial port of your computer.
The unit is not providing battery
power.
Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS back on.
This should reset the unit.
PowerPanel
®
Plus
is inactive (all icons
are gray).
The serial cable is not the cable
that was provided with the unit.
You must use the cable included with the unit
for the software.
TECHNICAL SPECIFICATIONS
Model
OP350E
OP500TE
Capacity (VA)
350VA
500VA
Capacity (Watts)
200W
300W
Input
Input Voltage Range
220-240Vac
Frequency Range
50/60 Hz
Output
On Battery Output
Voltage
Simulated Sine Wave at /- 7%
On Battery Output
Frequency
50 Hz
Overload Protection
On Utility: Fuse, On Battery: Internal Current Limiting
Surge Protection and Filtering
Lightning / Surge
Protection
Yes
Network Protection
RJ45 (One In/One Out)
Physical
Total # of UPS
Receptacles
2
Maximum Dimensions
23.8cm*8.0cm*13.7cm
Weight (Kg)
4.6
5.3
Battery
Sealed Maintenance
Free Lead Acid
Battery
12V / 4AHx1
12V/4.5AHx1
User Replaceable
Yes, Hot Swappable Battery Pack
Typical Recharge
Time
8 Hours
Warning Diagnostics
Indicators
Power On, Using Battery, Boost, Buck
Audible Alarms
On Battery, Low Battery, Overload
Environmental
Operating
Temperature
+32
°
F to 95
°
F ( 0
°
C to 35
°
C )
Operating Relative
Humidity
0 to 95% NON-CONDENSING
Communication
PowerPanel
®
Plus
Software
Windows 98/ME/2000/NT/XP, Server 2003
Management
Auto-Charger Yes
Auto-Restart Yes
USB Yes
DEFINITIONS FOR ILLUMINATED LED INDICATORS
Power
On
Using
Battery
Fuse
Alarm
Condition
On Off Off Off
Normal
Off
Normal
On Off On
Off
Normal
Off
Max. boost 13% of input
voltage for output regulation
while input voltage is from
12% to 22% under nominal.
On Off Off
On
Normal
Off
Max. buck 12% of input
voltage for output regulation
while input voltage is from
10% to 17% over nominal.
Off On Off Off
Normal
Two
Beeps
Utility Failure- The UPS is
providing battery power to the
Battery-Power Supplied outlets.
Off On Off Off
Normal
Rapid
Beeps
Utility Failure- The UPS is
providing battery power. The
rapid beeps indicate the battery
will run out of charge within a few
minutes.
Off On/Off
On/Off
On/Off
Blown
Two
beeps or
rapid
beeps
Overload- Occurs in the Full-time
Surge Protection Outlets. Please
turn the UPS off and unplug at
least one piece of equipment from
the UPS. Replace the fuse with
a spare one then turn the UPS
on.
Off On/Off
On/Off
On/Off
Normal/
Blown
Long
Beep
Overload- Occurs in the
Battery-power Supplied Outlets.
Turn the UPS off and unplug at
least one piece of equipment from
the UPS. Check the fuse and do
the replacement if necessary.
Turn the UPS on.
For more information, visit
eu.cyberpowersystems.com
or contact
CyberPower Systems B.V. Flight Forum 3545, 5657DW Eindhoven, The Netherlands
TEL: +31 (0)40 2348170, FAX: +31 (0)40 2340314, E-MAIL:
CyberPower Systems Inc. (USA) 4241 12th Avenue East Suite 400 Shakopee, MN 55379, U.S.A.
Tel: +1 952 4039500, Fax: +1 952 4030009, E-MAIL:
Entire contents copyright ©2004 CyberPower Systems B.V., All rights reserved. Reproduction in
whole or in part without permission is prohibited. PowerPanel
®
and PowerPanel
®
Plus are
trademarks of CyberPower Systems (USA) Inc.
CyberPower warrants to you, the original purchaser, that CyberPower UPS will be free from defects
in design, assembly, materials and workmanship for two years ( battery is only one year) from the
date of original purchase. Any warranty services, please contact your local dealers or distributors.
