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Copyright © 2012 CyberPower Systems, Inc.
How Do You Get Service?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave.
E., STE 400, Shakopee, MN 55379 or send us an e-mail message at [email protected] for
instructions.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated Proof-of-Purchase receipt (or other proof of the original purchase)
and provide a description of the defect.
4. Pack and ship the product with a dated Proof- of-Purchase receipt to CyberPower and, if
requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the
Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim
Number on the shipping label or include it with the product. You must prepay all shipping costs,
you are responsible for packaging and shipment, and you must pay the cost of the repair
estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at
CyberPower's expense, or, if CyberPower is unable to or decides not to repair or replace the
Product (if defective) within a reasonable time, CyberPower will refund to you the full purchase
price you paid for the Product (purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we will also send
you forms for making your claim for the connected equipment. We will repair or replace the
equipment that was damaged because of the failure of our Product or pay you the fair market
value (NOT REPLACEMENT COST) of the equipment at of the time of the damage. We will
use Orion Blue Book, or another a third-party valuation guide, or eBay, craigslist, or other
source to establish that amount. Our maximum liability is limited to $400,000 for
BPL48V75ART2U.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that was damaged or needs to be replaced due
to the failure of the Product or any data that is lost as a result of the failure or the restoration of
data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification, operation or storage outside
environmental limits of the Product or the equipment connected to it, nor for damage while in
transit or in storage, nor if there has been improper operation or maintenance, or use with
items not designed or intended for use with the Product, such as laser printers, appliances,
aquariums, medical or life support devices, etc.
What Other Limitations Apply?
1. This Warranty does not apply unless the Product and the equipment that was connected to
it were connected to properly wired and grounded outlets (including compliance with electrical
and safety codes of the most current electrical code), without the use of any adapters or other
connectors.
2. The Product must have been plugged directly into the power source and the equipment
connected to the Product must be directly connected to the Product and not "daisy-chained"
together in serial fashion with any extension cords, another Product or device similar to the
Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly in a suitable and
proper environment and in conformance with any license, instruction manual, or warnings
provided with the Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations on the Product's VA