USB connection
Speakerphone does not have sound /
Microphone is not working
Frequently Asked Questions
Frequently Asked Questions
Possible Solutions
Page 10
- Check the computer’s volume level.
- Check proper seating of cable connection.
- Verify the application settings you are using. Some applications have
separate volume level control.
- Check that the computer recognizes the speakerphone - showing it is
connected and selected within your computer OS settings.
(See the Page for Windows and Mac setting instructions)
- Verify the input / output levels within the sound / audio settings of your
computer’s settings.
- Unplug the speakerphone from the USB port of the computer and then
re-insert into the USB port of the computer.
- Restart your computer and re-verify the above steps. Restarting often helps
a computer connect to the speaker.
If using Zoom or Microsoft Teams, further instructions for audio setting can
be found on the below websites.
https://support.zoom.us/hc/en-us/articles/201362283-Testing-
computer-or-device-audio
Microsoft Teams
https://support.microsoft.com/en-us/office/manage-your-call-settings-in-
teams-456cb611-3477-496f-b31a-6ab752a7595f
