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6 MAINTENANCE

6.1 Paper jam

Lift the device cover (see paragraph 4.1).

Remove the damaged paper and check the presence for paper scraps inside the device.

Carefully remove all paper scraps. If necessary use tweezers.

1

2

Lift the device cover (see

).

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Summary of Contents for SCANNER A6

Page 1: ...CUSTOM S p A USER MANUAL SCANNER A6 ...

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Page 3: ...ire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be prov...

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Page 5: ...MANUAL For further information about the use of PrinterSet tool refer to the manual with code 78200000001800 ...

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Page 7: ...ATION 19 4 1 Fastening 19 4 2 Connections 21 4 3 Pinout 22 4 4 Driver and SDK 23 5 OPERATION 25 5 1 Opening the cover 27 5 2 Switch the device ON OFF 28 5 3 Ticket management 29 6 MAINTENANCE 33 6 1 Paper jam 33 6 2 Cleaning 35 6 3 Firmware upgrade 38 7 SPECIFICATIONS 41 7 1 Hardware speciications 41 7 2 Device dimensions 44 7 3 Power supply power cord and adapter for power supply dimensions 45 8 ...

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Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ...ENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION SCANNER A6 SCANNER A6 base coniguration SCANNER A6 MSR SCANNER A6 with MICR reader SCANNER A6 MSR US SCANNER A6 with MICR reader and ultrasonic sensor 11 ...

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Page 13: ... packing material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact customer service 1 Documentation installation instruction 2 Power supply cable 3 Device 1 3 2 13 ...

Page 14: ...3 2 Device components external views 1 Device cover 2 Opening cover lever 3 USB port 4 Power supply port 5 Status LED 6 Paper output 7 Paper input bezel with status LED 1 2 3 4 7 5 6 14 ...

Page 15: ... presence sensors 2 MICR reader only for SCANNER A6 MSR and SCANNER A6 MSR US 3 Upper CIS 4 Paper output presence sensor 5 Lower CIS 6 Ultrasonic sensor only for SCANNER A6 MSR US 7 Paper holder sensor 8 Opening cover sensor 1 2 4 2 6 1 7 1 1 8 3 5 15 ...

Page 16: ...ne are shown on the label attached to the bottom of the device In particular it shows the electrical data for the connection to a power source It also shows the product code the serial number and the hardware revision R serial number R n product code rating 16 ...

Page 17: ...N OFF DEVICE OFF GREEN ON DEVICE ON NO ERROR GREEN COMMUNICATION STATUS x 1 RECEIVE DATA x 2 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 3 COMMAND NOT RECOGNIZED x 4 COMMAND RECEPTION TIME OUT YELLOW RECOVERABLE ERROR x 2 DEVICE OVERHEATED x 4 PAPER JAM x 5 POWER SUPPLY VOLTAGE INCORRECT x 6 COVER OPEN RED UNRECOVERABLE ERROR x 2 FPGA ERROR x 3 RAM ERROR x 4 EEPROM ERROR 17 ...

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Page 19: ... a kiosk use four M4 screws All the dimensions shown in following igures are in millimetres M Fixing point 4 M Fixing point 4 M Fixingpoint 4 M Fixing point 4 80 77 8 26 It s very important to consider the screws length not to damage the internal components placed near the ixing holes see following igure max 13 SP Fixing panel Fixing screw 19 ...

Page 20: ...ich the device is ixed as follows L 10 mm Sp For example if panel thickness is 10 mm Sp 10 mm the maximum length for screws will be 23 mm Additionally the front panel must provide an opening for the paper input that meets the following measures in millimetres 115 15 R 1 11 43 5 max 5 20 ...

Page 21: ...g igure shows the possible connections for the device PC USB device Power supply Power supply cable included 24Vdc USB ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 21 ...

Page 22: ...or pinout of the power supply cable for the device Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 24V Red 1 2 1 Power supply cable ATTENTION Respect power supply polarity 1 2 3 4 USB INTERFACE Female USB type B connector J3 1 USBHS_VBUS in 2 USBHS_D in out 3 USBHS_D in out 4 GND SH1 SHIELD SH2 SHIELD 22 ...

Page 23: ... on your PC then click OK Follow the instructions that appear on the screen to install the driver Driver for Windows 8 32 64 bit Driver for Windows 8 1 32 64 bit Driver for Windows 10 32 64 bit Windows CuDoubleSidedScannerAPI DLL for NET Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded on how to install and use th...

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Page 25: ...ors that detect the variation in brightness The device is piloted by special libraries on request for Windows NET and C Using such libraries it is possible for example set scanning parameters scan a ticket or a document receive the image of the last scan performed perform a irmware upgrade receive information on the device status receive information on hardware and irmware release perform an hardw...

Page 26: ...printing allows each character to be recognized based on the magnetic signal created by each character s unique shape The following igure shows the correct position of a cheque when it is inserted into the device NON TRASFERIBILE Firma c c n A euro euro A vista pagate per questo assegno bancario n Luogo e data 0000000000 000000000 0 000 000 000 00 NATIONAL BANK NATIONAL BANK 00000 Magnetic ink cha...

Page 27: ...5 1 Opening the cover Push the release lever in the direction shown in the figure Open the device cover 1 2 27 ...

Page 28: ... cable to an external power supply unit and to the device Use the type of electrical power supply indicated on the label The status LED turns on and the device is ready External power supply optional Power supply cable included 24Vdc IN DC 24V 0 4A 1 2 28 ...

Page 29: ...uments The operating modes shown in the following images depend on the coniguration parameters set with the libraries EJECT mode If the scanning mode is enabled the device automatically loads the paper and starts the ticket scanning Bring the ticket near the paper inlet CIS reader Paper input CIS reader Paper input 1 2 29 ...

Page 30: ...The device directly ejects the ticket Paper output 3 30 ...

Page 31: ...TRACT mode Bring the ticket near the paper inlet If the scanning mode is enabled the device automatically loads the paper and starts the ticket scanning Paper input CIS reader Paper input CIS reader 1 2 31 ...

Page 32: ...The ticket advances ahead to the paper output and is caught between the device rollers The device ejects the ticket from the paper input Paper output Paper input 3 4 32 ...

Page 33: ...Lift the device cover see paragraph 4 1 Remove the damaged paper and check the presence for paper scraps inside the device Carefully remove all paper scraps If necessary use tweezers 1 2 Lift the device cover see paragraph 5 1 33 ...

Page 34: ...The device is ready Close the device cover 3 4 34 ...

Page 35: ...es Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent 1 2 Disconnect the power supply cable and open the device cover see paragraph 5 1 Paper path Disconnect the power supply cable and open the device cover see paragraph 4 1 Clean from the inside out the area involved in the passage of paper by using compressed air ATTE...

Page 36: ... ISOPROPYL ALCOHOL 2 1 Disconnect the power supply cable and open the device cover see paragraph 5 1 CIS readers Disconnect the power supply cable and open the device cover see paragraph 4 1 Clean the CIS readers by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tw...

Page 37: ... To clean the device use compressed air or a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent 2 1 37 ...

Page 38: ...a PC directly see paragraph 3 1 without using HUB devices Login to the website www custom4u it type in the product code of the device and download the latest firmware release available Start the PrinterSet software tool 2 3 1 Login to the website www custom4u it type in the product code of the device and download the latest irmware release available Connect the device to a PC directly see paragrap...

Page 39: ... PC Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle From Device From File SAVE PORT EXTRA HELP LOAD SETUP FONTS UPGRADE To perform an upgrade select a ﬁle as follows For ﬁrmware upgrade click on OPEN and select a psw or pfw ﬁle on your PC For module upgrade click on OPEN and select a mod ﬁle on your PC 4 5 ATTENTION During saving it is strongly discouraged to disconn...

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Page 41: ...pen upper and lower CIS MICR reader ultrasonic sheet overlap detection Drivers Windows 7 32 64 bit Windows 8 32 64 bit Windows 8 1 32 64 bit Windows 10 32 64 bit Libraries CuDoubleSidedScannerAPI DLL for NET CuDoubleSidedScannerAPI DLL for C INTERFACES USB port 480 Mbit s USB 2 0 MEMORIES Flash memory 2 MB RAM memory 32 MB SCANNER Scanner type Contact Image Sensor CIS Resolution 100 dpi 150 dpi 20...

Page 42: ...of paper Thermal or plain paper Paper width max 108 mm Paper weight from 50 g m2 to 200 g m2 PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc 10 optional external power supply Medium consumption 0 4 A Standby consumption 0 1 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000041 optional Power supply voltage from 100 Vac to 240 Vac Frequency from 47 Hz to 63 Hz Output 24 V 2 5 A Power 6...

Page 43: ...e from 0 C to 50 C Relative humidity RH from 0 to 80 w o condensation Storage temperature from 20 C to 70 C Storage relative humidity RH from 10 to 90 w o condensation NOTE 1 Respecting the regular schedule of cleaning for the device components 43 ...

Page 44: ... mm with cover open Height 76 1 mm with cover closed 137 5 mm with cover open Width 166 5 mm Weight 1000 g All the dimensions shown in following igures are in millimetres 91 166 5 124 33 108 Paper IN OUT 24 3 11 5 52 1 Paper IN OUT 76 1 28 5 95 5 137 5 133 44 ...

Page 45: ...er cord and the adapter for power supply optionals for the device POWER CORD code 26100000000311 Length 2000 mm ADAPTER FOR POWER SUPPLY code 26900000000005 Length 200 mm POWER SUPPLY code 963GE020000041 Length 116 mm Height 33 mm Width 52 5 mm All the dimensions shown in following igures are in millimetres POWER CORD code 26100000000311 2000 45 ...

Page 46: ...ADAPTER FOR POWER SUPPLY code 26900000000005 185 13 15 30 POWER SUPPLY code 963GE020000041 1 3 2 n c GND 24V 52 5 116 1200 50 33 AC INLET DC OUTPUT WIRE 46 ...

Page 47: ...ies for the device 963GE020000041 POWER SUPPLY for technical speciications see paragraph 7 1 26900000000005 ADAPTER CABLE FOR POWER SUPPLY see paragraph 7 3 26100000000311 POWER CORD SCHUKO PLUG Length 2 m see paragraph 7 3 26300000000579 POWER SUPPLY CABLE Length 1 m 47 ...

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Page 49: ...t is advisable to keep the identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 3 4 The irmware release number SCODE can be found connecting the device to a PC and using the libraries see chapter 5 or starting the PrinterSet tool see paragraph 6 3 49 ...

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Page 52: ...om biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Part Number 76200000008900 Rev 1 20 ...

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