Curtis ThermoPro G4 Series User Manual Download | Manualshive

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TROUBLESHOOTING GUIDE

TG3

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No Power - Display Not Lit

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Brewing

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Sensor Error Message

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Summary of Contents for ThermoPro G4 Series

Page 1: ...G4 ThermoPro Series 1 Gallon Coffee Brewing System USER GUIDE READ AND SAVE THESE INSTRUCTIONS NOTICE TO INSTALLER Please leave this booklet with the machine 061119B FC25 G4TP1 FRONT COVER F 10024 revNC ...

Page 2: ...PHQGHG 3DUWV 7DQN VVHPEO 7ZLQ OO 3 OHFWULFDO 6FKHPDWLF 73 6 6 OHFWULFDO 6FKHPDWLF 73 6 6 OHFWULFDO 6FKHPDWLF 73 7 6 OHFWULFDO 6FKHPDWLF 73 7 ES52 7URXEOHVKRRWLQJ XLGH HQHUDO 7 7URXEOHVKRRWLQJ XLGH 665 LUFXLW 7 7URXEOHVKRRWLQJ XLGH LDJQRVWLFV 7 UURU RGHV EC1 3URGXFW DUUDQW 3 Contact Information Wilbur Curtis Co Inc 6913 Acco Street Montebello CA 90640 US Phone 323 837 2300 Toll Free 800 421 6150 Em...

Page 3: ... 1 PH 120 220 V 13 8 12 2 A 2 x 1600 W 2 W3W G 1650 2700 W 50 60 Hz 4 5 10 0 gal hr 17 0 37 9 l hr 73 7 Twin brewer 1 PH 220 V 23 0 34 5 A 3 x 2500 W 3W G 5100 7600 W 50 60 Hz 15 0 21 0 gal hr 56 8 79 5 l hr SRUW 73 6 Single brewer export 1 PH 230 V 20 0 A 2 x 2000 W 2W G 4600 W 50 60 Hz 12 0 gal hr 45 4 l hr 73 7 Twin brewer export 1 PH 230 V 24 2 A 2 x 2500 W 2W G 5574 W 50 60 Hz 15 0 gal hr 56 ...

Page 4: ...ive maintenance should be performed by an authorized Wilbur Curtis service technician 5P SFEVDF UIF SJTL PG mSF PS FMFDUSJD TIPDL 0 05 PQFO UIF TFSWJDF QBOFMT 5IFSF BSF OP VTFS serviceable parts inside Keep hands arms and other items away from hot surfaces of the unit during operation Clean the appliance and any dispensers completely CFGPSF VTJOH UIFN GPS UIF mSTU UJNF BDDPSEJOH UP the CLEANING IN...

Page 5: ...BST QQMJBODFT DBO CF VTFE CZ QFSTPOT ZFBST BOE BCPWF XJUI SFEVDFE QIZTJDBM TFOTPSZ PS NFOUBM DBQBCJMJUJFT or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved IJMESFO VOEFS UIF BHF PG ZFBST TIPVME CF TVQFSWJTFE UP FOTVSF UIFZ EP OPU QMBZ XJUI UIF BQQMJBODF If the power cord is ever d...

Page 6: ... 4FF UIF SPECIFICATIONS section for the correct size The water line should also be capable of being controlled by a shut off valve Do not connect the water line to a saddle valve or needle valve SFRVJSFT UIF GPMMPXJOH XBUFS DPOOFDUJPO 1 A quick disconnect or additional coiled tubing at least two times the depth of the appliance is required so that it can be moved for cleaning underneath 2 5IJT FRV...

Page 7: ...r than necessary 5 3 0130 45 5 0 4536 5 0 4 ø 082019C WARNING Do not connect the power cord to the power supply until instructed to do so Setting Up 120 220 Volt Units for 220 240 Volt Operation 4 Remove the front panel 5 Loosen the strain relief on the back of the brewer 6 Disconnect the existing power cable from the terminal block and remove 7 Feed the 220 240 Volt power cable through the strain...

Page 8: ...lock out and tag the circuit breaker before connecting the power cable to the junction box WARNING Do not connect the power cord to the power supply until instructed to do so Front panel RQ JXUDWLRQ YDULHV ZLWK PRGHO 7HUPLQDO block RQ JXUDWLRQ YDULHV ZLWK PRGHO Brewers With Strain Relief Mounted to the Back 12 Remove the front panel by removing the screws that hold it in place 13 Loosen the strain...

Page 9: ...FDUSJDBM TQFDJmDBUJPOT UIF XBUFS UBOL UZQJDBMMZ requires 20 to 30 minutes to reach the factory set PQFSBUJOH UFNQFSBUVSF 8IFO UIF XBUFS IBT IFBUFE Ready to Brew should be on the display 24 FGPSF CSFXJOH GPS UIF mSTU UJNF EJTQFOTF P NM of hot water through the hot water faucet to help purge air from the tubing inside the brewer 25 SFX B DZDMF PG BU MFBTU P NM UP QVSHF BOZ remaining air from the tub...

Page 10: ...will brew coffee based on the settings programmed into the universal control module UCM To change the settings see the PROGRAMMING GUIDE section 1 The brewer should be ON POmSN UIJT BU UIF SFBS UPHHMF switch Ready to brew should be on the display If the brewer is connected to an inter lock grinder the grinder should be on When inter lock connection is made grind coffee at this time WARNING TO AVOI...

Page 11: ...d brush for hard to clean areas Rinse with clean water then dry 3 Wipe the spray head area with a cloth soaked in a mild detergent solution Rinse with a cloth soaked with clean water removing any residual detergent Use a clean soft cloth to dry 4 Dump out the drip tray s if applicable Rinse with clean water then dry with a soft clean cloth Cleaning The Brewer Weekly The brewer should be OFF 5VSO U...

Page 12: ...rewer PS HBM EJTQFOTFST ESPQ one TABZ Z95 UBCMFU JOUP UIF CSFX CBTLFU PS HBM dispensers drop two TABZ Z61 tablets into the brew CBTLFU 4MJEF UIF CSFX CBTLFU XJUI KVTU UIF UBCMFU T JOTJEF JOUP UIF CSFX SBJMT PO UIF CSFXFS 3VO B CSFX cycle and allow the liner to soak for 5 to 10 minutes BGUFS nVJE TUPQT nPXJOH 5 0QFO UIF GBVDFU BOE ESBJO PVU UIF TBOJUJ FS UP DMFBO UIF GBVDFU TIBOL 6 JMM UIF MJOFS UP...

Page 13: ... soaked with detergent solution 11 Rinse Thoroughly rinse all parts with clean warm water Sanitize After rinsing place all faucet and gauge parts in a sink to be sanitized Immerse them in One 1SP DMFBOFS NJYFE BU B SBUJP PG P H QFS HBM PG IPU XBUFS NJO MMPX UIF QBSUT to soak for 15 minutes 13 Air Dry Remove the faucet parts from the sanitizer rinse thoroughly and allow them to air dry 14 Reassembl...

Page 14: ...s to air dry Cleaning Pour Pots Wash Wipe the exterior surfaces of the pour pot and lid with a sponge soaked with the detergent solution to remove spills and debris Fill the liner with the detergent solution Use a sponge cleaning brush to clean inside Rinse Rinse the pour pot and the lid with clean warm water 3 Sanitize Sanitize the interior of the pour pot and the lid using a commercial sanitizer...

Page 15: ...JEF PG UIF NBDIJOF 130 3 6 ø H Status lights Brew Buttons Curtis logo Home Undo Scroll left right Return to previous Control symbols all symbols may not be present at the same time Display view varies with model Touchscreen Control Module Overview 5IF UPVDITDSFFO UVSOT PO XIFOFWFS UIF SFBS UPHHMF TXJUDI JT PO 5IF TZNCPM CVUUPOT PO UIF TDSFFO DPOUSPM PQFSBUJPO BOE QSPHSBNNJOH 1SFTTJOH UIF PO TDSFFO...

Page 16: ...ipe Model Select Control Settings Brew Settings Recipes Combo Coffee Settings Summary Exit Temperature Settings Warmer Settings Quality Timer Energy Savings Satellite LED Color Sounds Diagnostics Display Settings Preventative Maintenance Brew Counter Passwords Master Reset Regional Settings Rinse Volume By Volume Time Pre Pulse Bypass Drip Out Gemini Gemini IF GEMX GEMX Narrow TP TPX TP1 TPX1G Sin...

Page 17: ...T UIF CFFQFS IFBSE FBDI UJNF B CVUUPO JT QSFTTFE PO PS PGG 5IF GBDUPSZ EFGBVMU TFUUJOH JT 0O Diagnostics SVOT UIF TZTUFN BVUP UFTU 4FF UIF Troubleshooting Guide for more details Display Settings Brew Timer UVSOT UIF CSFX UJNFS PO UIF EJTQMBZ PO BOE PGG 5IF GBDUPSZ EFGBVMU TFUUJOH JT 4IPX Quality Timer G4GEMSIF G4GEMTIF and G4GEMX series only 5VSOT UIF RVBMJUZ UJNFS EJTQMBZ PO BOE PGG 5IF GBDUPSZ E...

Page 18: ...GPS SJOTF WPMVNF JT P UP P Brew Settings Menu 8IFO ZPV mSTU FOUFS UIF SFX 4FUUJOHT QSPHSBNNJOH NFOV ZPV XJMM CF BTLFE UP TFMFDU QSFTT B 3 8 CVUUPO UP DIBOHF UIF TFUUJOHT GPS 5P QSPHSBN NPSF UIBO POF 3 8 CVUUPO mOJTI QSPHSBNNJOH UIF mSTU UIFO reenter the Brew Settings menu to program the second Brew by Volume G4TP1 and G4TPX1 series BEKVTUT UIF WPMVNF CSFXFE 5IF GBDUPSZ EFGBVMU TFUUJOHT PVSNFU 45 T...

Page 19: ...JUJPOBM UJNF GPS UIF XBUFS UP ESBJO GSPN UIF CSFX CBTLFU CFGPSF i SFXJOHw EJTBQQFBST GSPN UIF EJTQMBZ 5IF GBDUPSZ EFGBVMU TFUUJOH JT UXP NJOVUFT 5IJT GFBUVSF SFEVDFT UIF DIBODF UIBU UIF CSFX CBTLFU XJMM CF SFNPWFE UPP FBSMZ 5IF TFUUJOH SBOHF JT TFDPOET UP NJOVUFT Model Select Menu Batch Size 5IF NPEFM OVNCFS BOE TJOHMF UXJO TFUUJOHT BSF TFU BU UIF GBDUPSZ BOE TIPVME SFNBJO TFU UP NBUDI UIF NPEFM O...

Page 20: ...O XJMM MJHIU JOEJDBUJOH UIBU EBUB JT USBOTGFSSJOH 5IJT QSPDFTT XJMM POMZ UBLF B TFDPOE UP DPNQMFUF Downloading the Software to the Brewer from the Flash Drive 1 4FMFDU UIF JEFOUJDBM CSFXFS ZPV XJTI UP NBLF QSPHSBN DIBOHFT UP 5IF CSFXFS NVTU CF PO 2 1MVH UIF MPBEFE nBTI ESJWF JOUP UIF 64 QPSU PO UIF CSFXFS 5IF EBUB DPQJFE GSPN UIF mSTU CSFXFS XJMM BVUPNBUJDBMMZ EPXOMPBE PWFSXSJUJOH BMM UIF TFUUJOHT...

Page 21: ... 73in 62 8cm 24 98in 63 4cm 12 93in 32 8cm 12 93in 32 8cm 13 40in 34 0cm 13 40in 34 0cm BrewBasketWC 3417 standard BrewBasketWC 3422 highvolume BrewBasketWC 3417 standard BrewBasketWC 3422 highvolume 8 00in 20 3cm 20 66in 52 5cm 20 84in 52 9cm 18 00in 45 7cm 17 86in 45 5cm 8 00in 20 3cm 0 49in 1 2cm 0 49in 1 2cm 11 07in 28 1cm 20 07in 51 0cm ...

Page 22: ...0 10 15 31 24 23A 23B 18 35 11A 11B 11C 2A 2B 2C 26 22 9 36 3A 3B 35 7A 7B 4A 4B 28 36 30A 30B 6A 6B 34 39 1 14 21A 21B 16A 16B 32A 32B 33A 33B 17 27 35 G4TP1S Main Chassis Exploded View Water tanks assemblies See section IP47 for domestic Canadian models See section IP48 for other export models A 29A 29B ...

Page 23: ...CONE RIGHT LEFT 120V TP2T TP2S GEMSS GEM 7A WC 844 101 VALVE BY PASS NON ADJUSTABLE WITH RESTRICTOR WC 2945 9 WC 10001 CONTROL MODULE UPM 120 220V G4 G4TP1S Recommended Parts to Stock ITEM PART DESCRIPTION 20 WC 103 SWITCH TOGGLE NON LIT DPST 25A 125 250VAC RESISTIVE 21A WC 847 1 VALVE INLET 2 GPM 120V 10W GEN USE BROWN BODY 21B WC 883 2 VALVE INLET 2 GPM 240V 6W 22 WC 29050 SPRAYHEAD AMBER ADVANC...

Page 24: ...PARTS 051618C 20 37 7 40 13 35 14 21 35 G4TP1T Main Chassis Exploded View Water tank assembly see section IP26 25 38 11 10 35 1A 1B 29A 29B 36 35 5A 5B 33A 33B 32A 32B 23A 23B 23C 2A 2B 4A 4B 26 28 24 16A 16B 27 18 31 15 9 30 17 3A 3B 39 19A 19B 22A 22B 12A 12B 12C A 6A 6B 8 36 ...

Page 25: ...ER ASSY W 5A FUSE 22A WC 102 1 SWITCH TOGGLE NON LIT SPST 15A 125 6A 250VAC RESISTIVE 22B WC 103 2 SWITCH TOGGLE NON LIT DPST 25A 125 250VAC RESISTIVE 23A WC 5459 COVER TOP SS THERMOPRO 23B WC 5459 BLK COVER TOP BLACK TEXTURE TP 23C WC 5459 WHT COVER TOP WHITE TP2T 24 WC 3503 LEG 3 8 16 STUD SCREW BUMPER 25 WC 1825 FAUCET ASSY HOT WATER TP2S 26 WC 5310 TUBE 5 16 ID x 1 8W SILICONE GEN USE 27 WC 52...

Page 26: ...EM PART DESCRIPTION 6 WC 1438 101 SENSOR TEMPERATURE TANK 7 WC 4394 GUARD SHOCK HEATING ELEMENT FOR SINGLE HEATING ELEMENT 8 WC 522 THERMOSTAT HI LIMIT HEATER CONTROL DPST 277V 40A 9 WC 43055 GUARD SHOCK RESET THERMOSTAT WC 522 10 WC 37266 KIT FITTING TANK OVERFLOW 11 WC 37317 KIT STRAIGHT FITTING BUSHNG 8mm GEN USE 12 WC 37365 KIT FITTING TANK INLET 13 WC 37357 KIT STRAIGHT PLASTIC FITTING AND BU...

Page 27: ...NG ELEMENT FOR SIN GLE HEATING ELEMENT ITEM PART DESCRIPTION 8 WC 522 THERMOSTAT HI LIMIT HEATER CONTROL DPST 277V 40A 9 WC 43055 GUARD SHOCK RESET THERMOSTAT WC 522 10 WC 37266 KIT FITTING TANK OVERFLOW 11 WC 37317 KIT STRAIGHT FITTING BUSHNG 8mm GEN USE 12 WC 37365 KIT FITTING TANK INLET 13 WC 37357 KIT STRAIGHT PLASTIC FITTING AND BUSHING 12MM WC 62088 Tank Assembly WC 62088 TANK ASSEMBLY ILLUS...

Page 28: ...IT ELEMENT HEATING 2 5KW 220V W JAM NUT SILICONE WASHERS ITEM PART DESCRIPTION 6 WC 1438 101 SENSOR TEMPERATURE TANK 7 WC 4382 GUARD SHOCK HTNG ELMNT DOUBLE 8 WC 522 THERMOSTAT HI LIMIT HEATER CONTROL DPST 277V 40A 9 WC 37365 KIT FITTING TANK INLET 10 WC 43067 SILICONE TANK LID O RING 4 1 2 I D X Ø 285 11 WC 37317 KIT STRAIGHT FITTING BUSHNG 8MM GEN USE 12 WC 43055 GUARD SHOCK RESET THERMOSTAT WC ...

Page 29: ...ansmit 3 Vdd 5Vdc 4 RX Receive 5 Not Used 6 Not Used UCM TOUCH SCREEN Pin Assignments USB Pin Assignments 6 Pin Connector UPM Pin Assignments r o t c e n n o C n i P 4 1 r o t c e n n o C n i P 0 2 r o t c e n n o C n i P 5 r o t c e n n o C n i P 8 Model Voltage V Amps A WaƩs W Hertz Hz of Conductor Wires Phase of Tank Elements Tank Element RaƟng W V Warmer Element RaƟng W V 120 9 2 1100 2 110 22...

Page 30: ...12 Not Used 13 Warmer Right 13 Solid Stat e Relay Common 14 Warmer Left 14 UPM Ground 15 Bypass Valve Right 16 Bypass Valve Left 17 Not Used 18 Not Used 19 Current Sensor 20 Current Sensor 1 12 Vac Input Back Light 1 TX Transmit 2 Vdd 5Vdc 2 RX Receive 3 Vss Logic_Common 3 Not Used 4 Not Used 4 Vdd 5Vdc 5 12 Vac Input Back Light 5 Vss Logic_Common 6 Data_Communication First 7 Not Used 8 Not Used 1...

Page 31: ...ft 12 Not Used 13 Warmer Right 13 Solid St at e Relay Common 14 Warmer Left 14 Tank Ground 15 Bypass Valve Right 16 Bypass Valve Left 17 Not Used 18 Not Used 19 Current Sensor 20 Current Sensor 1 12 Vac Input Back Light 1 TX Transmit 2 Vdd 5Vdc 2 RX Receive 3 Vss Logic_Common 3 Not Used 4 Not Used 4 Vdd 5Vdc 5 12 Vac Input Back Light 5 Vss Logic_Common 6 Dat a_Communicat ion First 7 Not Used 8 Not...

Page 32: ...Logic_Common 3 Not Used 4 Not Used 4 Vdd 5Vdc 5 12 Vac Input Back Light 5 Vss Logic_Common 6 Data_Communication First 7 Not Used 8 Not Used 1 Vss Logic_Common 2 TX Transmit 3 Vdd 5Vdc 4 RX Receive 5 Not Used 6 Not Used UCM Pin Assignments USB Pin Assignments 6 Pin Connector UPM Pin Assignments r o t c e n n o C n i P 4 1 r o t c e n n o C n i P 0 2 r o t c e n n o C n i P 5 r o t c e n n o C n i P...

Page 33: ... UIF WBMWF VTJOH UIF EJBHOPTUJDT JO TFDUJPO 5 Water Not Hot Enough G UIF XBUFS IFBUT CVU JT OPU IPU FOPVHI mSTU DIFDL GPS UIF DPSSFDU UFNQFSBUVSF TFUUJOH PO UIF DPOUSPM QBOFM 3FQSPHSBN BT OFDFTTBSZ 2 G UIF UFNQFSBUVSF TFUUJOH JT 0 BOE UIF BDUVBM XBUFS UFNQFSBUVSF EPFT OPU NBUDI TFUUJOH PO UIF DPOUSPM QBOFM replace the temperature sensor Water Heats More Slowly Than Usual IFDL GPS QPXFS BDSPTT UIF ...

Page 34: ...BQQFBST PO UIF EJTQMBZ DIFDL GPS GBVMUZ XJSJOH BOE DPOOFDUJPOT CFUXFFO UIF VOJWFSTBM QPXFS NPEVMF 61 BOE UIF WBMWFT 2 G Brewing EPFT OPU BQQFBS PO UIF EJTQMBZ DIFDL GPS B GBVMUZ VOJWFSTBM DPOUSPM NPEVMF 6 PS VOJWFSTBM QPXFS NPEVMF 61 Sensor Error Message 5IJT FSSPS JOEJDBUFT B NBMGVODUJPO PQFO DJSDVJU JO UIF UFNQFSBUVSF TFOTPS TZTUFN 0ODF UIF NBMGVODUJPO JT DPSSFDUFE UIF FSSPS NFTTBHF NVTU CF DMFB...

Page 35: ...UJPO PVUMFU QPJOUT 3VO B CSFX DZDMF BOE DPOmSN UIBU UIF EVNQ CSFX WBMWF CZQBTT WBMWF BOE EJMVUJPO WBMWF PQFO EVSJOH UIF CSFX DZDMF IFDL GPS nPX UISPVHI BOZ FYJU QPJOU UIBU JT TMPX PS OPO FYJTUFOU PU BMM WBMWFT PQFO BU UIF TBNF UJNF G nPX JT SFTUSJDUFE DIFDL GPS PCTUSVDUJPOT JO UIF SFMBUFE UVCJOH PS WBMWF G UIFSF BSF OP PCTUSVDUJPOT CVU nPX UISPVHI POF QBSUJDVMBS WBMWF JT TMPX JU DBO CF BTTVNFE UIB...

Page 36: ...QPTJUJPO GPS TFDPOET UIFO CBDL 0 IFDL UP NBLF TVSF UIBU UIF nPX SBUF GSPN UIF XBUFS TVQQMZ MJOF NFFUT UIF NJOJNVN nPX SBUF TQFDJmDBUJPOT GPS UIF CSFXFS MTP DIFDL UIF XBUFS QSFTTVSF 4FF UIF 41 5 0 4 TFDUJPO 2 IFDL GPS CMPDLBHF BU UIF JOMFU WBMWF JOMFU PS PVUMFU IFDL GPS CMPDLBHF JO UIF UVCJOH CFUXFFO UIF JOMFU WBMWF BOE UIF XBUFS UBOL IFDL UIF XBUFS QSPCF XJSF GPS BO PQFO DPOEJUJPO PS DPSSPEFE DPOO...

Page 37: ... JT BUUBDIFE UJHIUMZ to the tank and that heat sink compound was used A properly mounted sensor should have a resistance of around 7 k when the water is hot If not replace the sensor 3 Check to see if the universal power module UPM constantly has 5 Vdc nominal output to the solid state relay SSR regardless of the resistance of the temperature sensor If so the UPM is probably bad 4 If the UPM is wo...

Page 38: ...8IFO QSPNQUFE QMBDF BO FNQUZ DPOUBJOFS VOEFS UIF CSFX CBTLFU UIFO QSFTT OK 1SFTT B CVUUPO UP UFTU UIF EFTJSFE DJSDVJU PS Auto Test to test all circuits If a button is highlighted green the DJSDVJU IBT QBTTFE UIF FMFDUSJDBM UFTU G UIF CVUUPO JT IJHIMJHIUFE SFE UIF DJSDVJU IBT GBJMFE UIF UFTU G UIF DJSDVJU UFTUFE GBJMT DIFDL UP NBLF TVSF UIBU QPXFS JT CFJOH TVQQMJFE UP UIF DPNQPOFOU EVSJOH OPSNBM PQ...

Page 39: ...RROR DESCRIPTION CAUSE Water Level Error LOO UXQ HUURU 2YHUÁRZ The water inlet valve has either been open for more than 10 minutes RQ WKH LQLWLDO WDQN ÀOO RU KDV EHHQ RSHQ IRU VHFRQGV RQ ODUJH EUHZHUV DQG VHFRQGV RQ WHD EUHZHUV LQ QRUPDO RSHUDWLRQ Sensor Error Open Sensor Break in the temperature thermistor circuit or short circuit Over Temp Error Excess Temperature The sensor is reading that temp...

Page 40: ...cal and plumbing codes Improper voltage Equipment must be installed at the voltage stated on the serial plate supplied with this equipment Improper water supply 7KLV LQFOXGHV EXW LV QRW OLPLWHG WR H FHVVLYH RU ORZ ZDWHU SUHVVXUH DQG LQDGHTXDWH RU ÀXFWXDWLQJ ZDWHU ÀRZ UDWH Damaged in transit Equipment damaged in transit is the responsibility of the freight company and a claim should be made with th...

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