11
Product Warranty
Information
The Wilbur Curtis Company certifies that its products are free from defects in material and
workmanship under normal use. The following limited warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components,
fittings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components,
fittings and tubing.
Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months
from date of purchase or 40,000 pounds of coffee, whichever comes first. Stainless Steel
components are warranted for two (2) years from date of purchase against leaking or pit-
ting and replacement parts are warranted for ninety (90) days from date of purchase or
for the remainder of the limited warranty period of the equipment in which the component
is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the
Technical Support Department at 1-800-995-0417. Effective date of this policy is April 1,
2003.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product war-
ranty information.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur curtis company, Inc., assumes
no responsibility for substitute replacement parts installed on curtis equipment that have not been purchased
from the Wilbur curtis company, Inc. The Wilbur curtis company will not accept any responsibility if the fol-
lowing conditions are not met. The warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose
and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and
must comply with all local electrical, mechanical and plumbing codes.
3) Improper voltage: equipment must be installed at the voltage stated on the serial plate supplied with this
equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inad-
equate or fluctuating water flow rate.
5) adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and
temperature adjustments are the responsibility of the equipment owner. The owner is responsible for
proper cleaning and regular maintenance of this equipment.
6) damaged in transit: equipment damaged in transit is the responsibility of the freight company and a claim
should be made with the carrier.
7) abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is
not responsible for variation in equipment operation due to excessive lime or local water conditions. The
equipment must be maintained according to the manufacturer’s recommendations.
8) replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs,
shear disks, “0” rings, gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing
bowls, agitation assemblies and whipper propellers.
9) repairs and/or replacements are subject to our decision that the workmanship or parts were faulty and
the defects showed up under normal use. all labor shall be performed during regular working hours. over-
time charges are the responsibility of the owner. charges incurred by delays, waiting time, or operating
restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner
of the equipment. This includes institutional and correctional facilities.
The Wilbur curtis company will allow up to 100 miles, round trip, per in-warranty service call.
reTurn MercHandIse auTHorIZaTIon: all claims under this warranty must be submitted to the
Wilbur curtis company Technical support department prior to performing any repair work or return of this
equipment to the factory. all returned equipment must be repackaged properly in the original carton. no
units will be accepted if they are damaged in transit due to improper packaging. no unITs or ParTs
WIll Be accePTed WITHouT a reTurn MercHandIse auTHorIZaTIon (rMa). rMa nuMBer
MusT Be Marked on THe carTon or sHIPPInG laBel. all in-warranty service calls must be per-
formed by an authorized service agent. call the Wilbur curtis Technical support department to find an
agent near you.
