CURTMFG.COM
•
PRODUCT SUPPORT: 877.287.8634
•
51701-INS-RA
•
04/08/2021
•
PAGE 10
NOTICE
Need assistance or have inaccurate measurements? Please reach out
to our Product Support specialists who would be happy to help assist
you with configuring or troubleshooting your BetterWeigh
™
.
• For immediate assistance, call our support team at: 877.287.8634
• Email from within the settings Menu > Help
For additional resources, including helpful tutorial videos,
visit curtmfg.com/BetterWeigh to learn more.
All steps must be followed to ensure the product will
function properly. Once installed, test for proper function
by using a test light or connecting a properly wired trailer.
Bluetooth Connection - Not Finding BetterWeigh
To fix this issue, turn off your phone's Bluetooth
for 5 seconds and then turn it back on. Use the
BetterWeigh app interface to connect Bluetooth signal.
Ensure that you are the only person connected to the BetterWeigh.
You will not be able to connect if another device is connected.
The BetterWeigh's Bluetooth range is approximately 25ft.
Ensure that you are within range to avoid being
disconnected while taking measurements.
TROUBLESHOOTING
AND PRODUCT SUPPORT
GLOSSARY OF TERMS
Term
Definition
Gross Vehicle Weight
Rating (GVWR)
The maximum operating weight/mass of a
vehicle as specified by the manufacturer including
the vehicle's chassis, body, engine, engine fluids,
fuel, accessories, driver, passengers and cargo
but excluding that of any trailers
Combined Weight
The total weight of everything
inside or on the vehicle and the trailer
Trailer Brake Gain
A factor applied to the brake signal from the vehicle.
The gain multiplies the amount the driver presses
on the brake pedal to produce the right amount
of braking from the trailer brakes.
Initializing
The process is which a scale is zero-out in preparation
for taking a weight reading. Suspension based modules,
like Payload, Pin Weight, Tongue Weight, and Weight
Distribution require an initializing step.
Term
Definition
Suspension
Calibration
This calibration is required for the following modules,
using vehicle pitch to make measurements.
• Tongue Weight
• Payload
• Pin Weight
• Weight Distribution
Vehicle weigh
calibration
This calibration is required for modules the following
modules, using BetterWeigh's triple-axis accelerometer.
• Weight
• Trailer Brake Gain
VIN
The car's vehicle identification number (VIN) is the
identifying code for a specific automobile. The VIN is
typically located on the dash of the drivers side near
the windshield or on the inside of a driver-side door.