Culligan Gold 10", Owner'S Manual

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01018854 E 05/19
Error Codes
The Accusoft Plus microprocessor is equipped with an advanced error detection system. During all
operating modes the softener’s electronics are performing self-diagnostics to ensure that the unit is
operating correctly. There may be times, however, when something may occur that could cause the
unit to improperly operate. In those instances the microprocessor will identify the exact problem and
alert the user with an error code. Shown below is a description of the error codes.
Display Alert Code Description Mode of Detection Comments
ERR 1
Motor Failure to Start If the valve fails to reach
the desired state within
70 seconds of driving
the motor. The control
will attempt to start the
motor 3 times for 70
seconds each time with
a 60 second off period
between each attempt.
Press and hold
‘Program’ key for
10 seconds.
ERR 2
Motor Failure to Stop If the control detects
changes in the Cam inputs
when the motor is not
supposed to be turning.
Press and hold
‘Program’ key for
10 seconds.
ERR 3
Incorrect Cycle Position The control expects to be
in a different position than
that indicated by the Cam
switch closures.
Press and hold
‘Program’ key for
10 seconds.
ERR 4
Control type does not match. -If dips# 3 & 4 are set for
‘Gold’ and 4-cycle valve
is detected.
-If dips# 3 & 4 are set for
‘Gold’ or ‘Europe’ and
5-cycle valve is detected.
Press and hold
‘Program’ key for
10 seconds.
CHECK
SALT
A/S mode; control detected no
brine during brine rinse cycle.
A very distinct signal is
expected from the probe
during brine rinse; lack of
this signal means no brine
was detected.
Once this alert
is triggered, the
A/S is no longer a
valid regen trigger.
The alert can
only be cleared
after a successful
regeneration of the
resin bed.
Beeping only occurs between the hours of 8:00 am and 8:00 pm.
Beeping can be silenced by pressing any key.
To reset an error, press and hold for 10 seconds the ‘Program’ button.
The unit will beep and check to see if indeed the error has been fixed.
If the error was not fixed, the board will re-display the error code.
If the error code does not reset please contact your local Culligan Dealer.