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TROUBLESHOOTING
When to Look for Spiders
You should inspect the burners at least twice a year or immediately after any of the following conditions occur:
• The smell of gas in conjunction with burner flames appearing yellow.
• The grill does not reach temperature.
• The grill heats unevenly.
• The burners make popping noises.
BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following checklist before contacting customer service.
Problems
What To Do
Grill will not light.
• Check to see if the liquid propane cylinder is empty.
• Check burner ports for any blockage. Use a soft
wire brush to clear plugged ports.
• Check the gas orifice on the burner for an obstruc-
tion. If orifice is blocked, clean with a needle or thin
wire. NEVER USE A WOODEN TOOTHPICK.
Burner flame is yellow or orange in conjunction with
gas odor.
• Check for spiders and insects
• Call customer service at 866-994-6390 or email
Low heat with the control knob on the “HI” setting.
• Make sure the grill area is clear of dust.
• Make sure the burner and orifice are clean.
• Check for spiders and insects.
• Is there adequate gas supply available?
• Is the grill being preheated for 15 minutes?
WARNING
Spiders and insects can nest inside the burners of the grill and disrupt gas flow. This very dangerous
condition could cause a fire behind the valve panel, thereby damaging the grill and making it unsafe
for operation. Inspect the grill at least twice a year.
