16
Troubleshooting
Note : If these suggestions do not work accordingly, please contact CUCKOO customer service and
await instructions. Do not disassemble, repair or fix anything by yourself.
16
The air purifier is not purifying
the area well.
The air purifier may be placed in
an area with no ventilation, or
there is an obstacle near it.
Ventilate the room and then use
the product. Use the product in
an area not exceeding its
coverage limit.
(Avoid placing the device where it is
well ventilated like a door or window.)
Is the filter dusty? Maybe it is time
to replace the filter.
Change the filter if it looks like it needs
to be replaced.
Problem
Recommendation
Checklist
The plastic bag of the filter may not have
been removed, so please open the cover
and check if the plastic bag is removed.
Have you removed the filter from
it's packaging?
Do you smell plastic?
It is common that in the first uses the
smell of plastic will be emitted.
It will eventually go away. If not, please
call our customer service centers.
Is there a burning smell?
Turn off your air purifier, unplug it from
the wall and call our customer service
center.
Is there any dust in the pre-filter?
Wipe the Pre-Filter
Are there any objects blocking the
air intake/ vent?
Please remove any objects from the
intake/vent.
The filter replacement alert is
still blinking after I changed the
filter.
Have you reset the filter change
button?
Press and hold the filter button for 7
seconds to reset the filter replacement
alert.
Coming out nasty smell
Is the air purifier in a place with
a lot of smoke and odor?
Should I clean or replace my
filter?
The performance of the air purifier
may decrease over time if there is
excessive smoke and odor in the area.
To remedy this, please air out the room
before using the air purifier.
Check the filter replacement indicator
and clean or replace the filter if
necessary.
Is intake/vent dusty?
Clean the air vent/intake.
