Cuchen WM-ME03 Series, User Manual, Page: 19 / 44

19
Troubleshooting
Check the information below before contacting the service center.
A fully functional cooker may appear to be malfunctioning if you are not familiar with the cooker’s use. In addition, some
issues are easy to correct and can be addressed on your own. If you are experiencing a problem with the product’s use,
troubleshoot by referencing the information below. It might be possible to resolve the issue without having to contact the
service center. If the problem persists after troubleshooting, please contact the service center.
Problem Check Troubleshooting
1. The cooker isn’t
working. It takes too
long to cook.
Is the power cord plugged in? Securely plug in the power cord.
Did the power go out while cooking
was in progress? If the power was out for an extended
period of time, start over again.
Did you accidentally press Cancel or
any other control button while cooking
was in progress? Do not press any of the control buttons
while cooking is in progress.
2. Water spills out of the
cooker when cooking
rice.
Is there debris or buildup between the
packing and the inner pot? Remove the debris and/or buildup.
Is the inner pot damaged or deformed? Replace the inner pot. Always wash the rice
in a separate container to prevent damaging
the inner pot.
3. The rice is overcooked/
undercooked.
Did you add the right amount of water? Add the right amount of water for the
number of servings being cooked and
use the correct scale.
Is the bottom of the inner pot free of
debris and buildup? Remove debris and buildup from the
bottom of the inner pot and the automatic
temperature sensor.
4. Steam is escaping from
the side of the lid.
Are there grains of rice stuck to the
pressure packing? Clean the top edge and sides of the inner
pot and the pressure packing.
packing. (where it meets the pressure
packing)
Had the inner pot or the lid been dented
or deformed? Replace the inner pot if damaged/
deformed. Always wash the rice in a
separate container to prevent damaging
the inner pot.
Troubleshooting
WM-ME03 Series-ENG.indd 19 2012-10-23 �� 3:17:20