CTC Union DVS-8501E, User Manual

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11. TROUBLE SHOOTING
1) I can’t seem to add the DVS video into the NVR live view. Attached is a
screenshot of my NVR setting. Please check what am I missing?
If you are using RTSP streaming, please make sure that you have chosen
the Stream Mode in RTSP properly. (See attached picture). By the way,
the 6789 port is for UDP stream. You also have to make sure that there is
no firewall or network block concern if there is network device like NAT
between the NVR and the DVS. If there is, make sure you forward the
port properly.
2) In web browser playback, I can’t fast forward the video. I dragged the
slider, but nothing happens.
Yes, we have found this problem in firmware V1.1532 which you have on
hand. This problem didn't exist in the previous edition. We will fix it very
quickly and provide you the updated firmware as soon as it is available.
3) I can’t find a way to backup video directly from the DVS local HDD onto
my PC. I pressed the REC button in playback, it seems to start recording
whatever is playback, but I tried to play the recorded file on VLC, nothing
happens. Can I just copy the video from the DVS HDD to my PC, without
waiting for the REC?
The only way to back up the video now from the HDD is to push the REC
button while doing the playback. The backup video needs to be
transcoded to AVI format to be successfully played on the VLC player.
Attached zip file is the tool software that you can use to transfer the back
up video. We will provide a more efficient process to manage the video
files in the HDD very soon.
4) The email notifies me of motion detect, but there’s no attachment. Is
this normal?
Please open the DVS page through I.E. Go to
"Setting"-->"Advance"-->"SMTP"-->"General" to set up the email address.
Make sure to check the "JPEG" box to send the attached file.
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