RTX220 QR - Manual
Q: Why can’t I access my data when I turn on my unit?
A:
If you have data on the drive, don’t panic! Barring the failure of the
hard drive your data is still intact, but is not reachable because the
drive was not formatted within this unit using the correct Security
Key. If you previously formatted the drive using a Security Key,
power off the unit and insert the correct Security Key into the Mini-
USB Security Key port on the front of the carrier. Then turn your unit
back on. When both green LEDs are lit, showing that the drive is
ready and encrypted, you should then be able to access your data.
You can then remove the Security Key and store it in a safe location.
If you did not format the drive using a Security Key, you will need
to make a backup copy of your data and format the drive using
the correct Security Key. See Section 3 for instructions on how to
format the drive with Mac or Windows operating systems.
Q: I turned my unit off and back on and now I cannot access
my data. Why?
A:
Cycling power on the unit will require you to reinsert the Security
Key into the Mini-USB Security Key port before turning the unit
back on, even if you have not turned your computer off. If the unit
is on, power it off and insert the correct Security Key into the
Mini-USB Security Key port on the front of the carrier. Then turn
your unit back on. When both green LEDs are lit, showing that
the drive is ready and encrypted, you should then be able to ac
-
cess your data. You can then remove the Security Key and store it
in a safe location.
Q: Why can’t I use another device through the Mini-USB port
on the front of the DataPort 10 Secure carrier?
A:
This port is used by the Security Key to provide the encryption
key to the unit hardware that will allow the unit to access the
data on your hard drive. It does not pass data to the drive itself.
Under no circumstances should you insert anything other
than a Security Key into the Mini-USB Security Key Port.
Though it is mechanically identical to the standard Mini-USB
port, inserting a Mini-USB cable or other device into the Mini-
USB Security Key Port on the carrier can cause internal damage
and potentially lead to loss of data.
Likewise, inserting the Security Keys into any other Mini-USB
port will damage the keys and render them useless. Please only
use the Security Keys in DataPort Secure products.
If you have already tried to use another device through this port
or have inserted the Security Key into another device’s Mini-USB
port, first check to see if your Security Key still works in your
DataPort 10. If it does not, please contact Technical Support.
Page 5
Q: Can I use my 128-bit encrypted hard drive in a 256-bit
enclosure, or a 256-bit encrypted hard drive in a 128-bit
enclosure?
A:
No. 128-bit and 256-bit encryption are not cross-compatible.
Contacting Technical Support
Still need help? Please contact our Technical Support team through
CRU-DataPort.com. Or call us toll free at (800) 260-9800, or directly
at (360) 816-1772.
