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Macro-Tech MA-3600VZ
Power Amplifier
Operation Manual
Crown amplifiers are quality units that rarely
require servicing. Before returning your unit for
servicing, please contact Crown Technical Sup-
port to verify the need for servicing.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained tech-
nician. This is one reason why each unit bears
the following label:
CAUTION: To prevent electric shock, do
not remove covers. No user serviceable
parts inside. Refer servicing to a quali-
fied technician.
8.1 Worldwide Service
Service may be obtained from an authorized
service center. (Contact your local Crown/
Amcron representative or our office for a list of
authorized service centers.) To obtain service,
simply present the bill of sale as proof of pur-
chase along with the defective unit to an autho-
rized service center. They will handle the
necessary paperwork and repair.
Remember to transport your unit in the original
factory pack.
8.2 US and Canada Service
Service may be obtained in one of two ways:
from an authorized service center or from the
factory. You may choose either. It is important
that you have your copy of the bill of sale as
your proof of purchase.
8.2.1 Service at a US or Canada
Service Center
This method usually saves the most time and
effort. Simply present your bill of sale along
with the defective unit to an authorized service
center to obtain service. They will handle the
necessary paperwork and repair. Remember to
transport the unit in the original factory pack. A
list of authorized service centers in your area
can be obtained fromCrown Factory Service, or
online from http://www.crownaudio.com/
support/servcent.htm.
8.2.2 Factory Service
To obtain factory service, fill out the service
information page found in the back of this man-
ual and send it along with your proof of pur-
chase and the defective unit to the Crown
factory.
For warranty service, we will pay for ground
shipping both ways in the United States. Contact
Crown Factory Service or Technical Support to
obtain prepaid shipping labels prior to sending
the unit. Or, if you prefer, you may prepay the
cost of shipping, and Crown will reimburse you.
Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS
ground. Please contact us if other arrangements
are required.
8.2.3 Factory Service Shipping
Instructions:
1.
Before sending a Crown product to the fac-
tory for service, first call the Crown Service
Department for a return authorization (RA)
number. Or go online to
http://crownweb.crownintl.com/crownrma/.
2.
Be sure to fill out the service information
form that follows and enclose it with your
shipment, either inside the box or in a pack-
ing slip envelope securely attached to the
outside of the shipping carton. Do not send
the service information form separately.
3.
To ensure the safe transportation of your
unit to the factory, ship it in an original fac-
tory packing container. If you don’t have the
original carton, you may obtain a product
service foam-in-place shipping pack from
the Crown Factory Service Department at
the number listed below. For non-warranty
service, you may also provide your own
shipping pack. Minimum recommended
requirements for materials are as follows:
275 P.S.I. burst test Double-Wall carton that
allows for 2-inch solid Styrofoam on all six
sides of unit or 3 inches of plastic bubble
wrap on all six sides of unit; securely seal
the package with an adequate carton seal-
ing tape. Do not use light boxes or “pea-
nuts.” Damage caused by poor packing
cannot be covered under warranty.
4.
Do not ship the unit in any kind of cabinet
(wood or metal). Ignoring this warning
may result in extensive damage to the unit
and the cabinet. Accessories are not
needed—do not send the product docu-
mentation, cables and other hardware.
If you have any questions, please call or write
the Crown Technical Support Group.
Crown Customer Service
Technical Support / Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet:
http://www.crownaudio.com
8 Service