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9 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer ser-
vicing to a qualified technician.
9.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as proof
of purchase along with the defective unit to an autho-
rized service center. They will handle the necessary
paperwork and repair.
Remember to transport your unit in the original factory
pack.
9.2 North American Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
9.2.1 Service at a North American Service Center
This method usually saves the most time and effort. Sim-
ply present your bill of sale along with the defective unit
to an authorized service center to obtain service. They
will handle the necessary paperwork and repair. Re-
member to transport the unit in the original factory pack.
A list of authorized service centers in your area can be
obtained from our Technical Support Group.
9.2.2 Factory Service
To obtain factory service, fill out the
service informa-
tion page
found in the back of this manual and send it
along with your proof of purchase and the defective unit
to the Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Factory
Service or Technical Support to obtain prepaid ship-
ping labels prior to sending the unit. Or, if you prefer,
you may prepay the cost of shipping, and Crown will
reimburse you. Send copies of the shipping receipts to
Crown to receive reimbursement.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service informa-
tion form separately.
2. To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don’t have one, call or write
Crown’s Parts Department. With the exception of
polyurethane or wooden crates, any other pack-
ing material will not be sufficient to withstand the
stress of shipping.
Do not use loose, small size
packing materials.
3. Do not ship the unit in any kind of cabinet (wood
or metal). Ignoring this warning may result in ex-
tensive damage to the unit and the cabinet. Ac-
cessories are not needed—do not send the
product documentation, cables and other hard-
ware.
If you have any questions, please call or write the Crown
Technical Support Group.
Always use the
original factory pack
to transport the unit.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
Com-Tech Power Amplifiers
Reference Manual
Crown Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939
(North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
219-294-8301
(Technical Support)
219-294-8124
(Factory Service)
Internet:
http://www.crownaudio.com
