24
Detecting Gas Saving Lives
English
Warranty
This equipment leaves our factory fully tested and calibrated. If within the warranty period
of three years from despatch, the equipment is proved to be defective by reason of faulty
workmanship or material, we undertake at our option either to repair or replace it free of
charge, subject to the conditions below.
Warranty Procedure
To facilitate efficient processing of any claim, contact our customer support team on
+44 (0)1235 557711 with the following information:
Your contact name, phone number, fax number and email address.
Description and quantity of goods being returned, including any accessories.
Instrument serial number(s).
Reason for return.
Obtain a Returns form for identification and traceability purposes. This form may be
downloaded from our website ‘crowconsupport.com’, along with a returns label.
Alternatively we can ‘email’ you a copy.
IRmax will not be accepted for warranty without a Crowcon Returns Number
(CRN). It is essential that the address label is securely attached to the outer
packaging of the returned goods.
The guarantee will be rendered invalid if the instrument is found to have been altered, modified,
dismantled, or tampered with. The warranty does not cover misuse or abuse of the unit.
Warranty Disclaimer
Crowcon
accept no liability for consequential or indirect loss or damage howsoever arising
(including any loss or damage arising out of the use of the instrument) and all liability in
respect of any third party is expressly excluded.
This warranty does not cover the accuracy of the calibration of the unit or the cosmetic
finish of the product. The unit must be maintained in accordance with the instructions in
this manual.
The warranty on replacement consumable items (such as the mirror) supplied under warranty
to replace faulty items, will be limited to the unexpired warranty of the original supplied item.
Crowcon
reserves the right to determine a reduced warranty period, or decline a warranty
period for any sensor supplied for use in an environment or for an application known to
carry risk of degradation or damage to the sensor.
Our liability in respect of defective equipment shall be limited to the obligations set out
in the guarantee and any
extended warranty, condition or statement, express or implied
statutory or otherwise as to the merchantable quality of our equipment or its fitness for
any particular purpose is excluded except as prohibited by statute. This guarantee shall not
affect a customer’s statutory rights.
