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First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be
tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal Regular cycle and Super or Large water level for
oversized, non-absorbent items such as comforters or poly-filled
jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer drain
system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
Washer may be draining water.
Check the following for
proper installation or
see “Using Your
Washer” section.
Washer may not be level.
Vibration or Off-Balance
Noises
TROUBLESHOOTING
Washer not level.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers.
Check the following for
proper installation:
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not loaded as
recommended.
Water Leaks
Washer not performing as expected
Washer won’t run
or fill, washer stops
working or wash light
remains on (indicating
that the washer was
unable to fill
appropriately)
Check for proper water supply.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Humming
You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
The fill light is on.
Summary of Contents for W10338608D
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