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28
NOTES
Should you experience any
difficulties with your product
during the warranty period,
please contact our customer
service line for advice on 1300
881 861 in Australia, or 0800
786 232 in New Zealand.
Australia
www.crockpot.com.au
1300 881 861
Suite 1, Level 1,
13 Lord Street,
Botany, NSW
2019 Australia
New Zealand
www.crockpot.co.nz
0800 786 232
Level 6, Building 5,
Central Park,
660-670 Great South Road,
Greenlane, Auckland
New Zealand
This product is covered by a 12 month
replacement or repair warranty, which is
in addition to your rights under the
Australian Consumer Law (if your product
was purchased in Australia) or New Zealand
Consumer Guarantees Act (if your product
was purchased in New Zealand).
Upon receipt of your claim, Crock-Pot will
seek to resolve your difficulties or, if the
product is defective, advise you on how to
obtain a replacement or refund.
To assist us in managing warranty claims, we
recommend you register your product as soon
as practicable after purchase by creating an
account on our website and uploading a copy
of your original receipt.
In order to make a claim under our warranty,
you must have the original proof of purchase
documentation for the product and present it
when requested (if not already uploaded to
our website).
Should your product develop any defect
within 12 months of purchase because of
faulty materials or workmanship, we will
replace or repair it, at our discretion, free of
charge. A product presented for repair may be
replaced by a refurbished product of the same
type rather than being repaired. Refurbished
parts may be used to repair the product.
Our replacement or repair warranty only
applies where a defect arises as a result of
faulty material or workmanship during the
warranty period. Your warranty does not
cover misuse or negligent handling
(including damage caused by failing to use the
product in accordance with this instruction
booklet), accidental damage, or normal wear
and tear.
Your warranty does not:
• cover freight or any other costs incurred in
making a claim, consumable items,
accessories that by their nature and limited
lifespan require periodic renewal (such as
filters and seals) or any consequential loss or
damage; or
• cover damage caused by:
-power surges, power dips, voltage supply
problems, or use of the product on
incorrect voltage;
-servicing or modification of the product
other than by Crock-Pot or an authorised
service centre;
-use of the product with other
accessories, attachments, product
supplies, parts or devices that do not
conform to Crock-Pot specifications; or
-exposure of the product to abnormally
corrosive conditions; or
• extend beyond 3 months if the product is
used in commercial, industrial, educational or
rental applications.
The benefits given to you by our warranty
are in addition to other rights and remedies
under law in relation to the product.
In Australia our goods come with guarantees
that cannot be excluded under the
Australian Consumer Law. You are entitled
to a replacement or refund for a major
failure and for compensation for any other
foreseeable loss or damage. You are also
entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Our goods also come with guarantees that
cannot be excluded under the New Zealand
Consumer Guarantees Act.
If your warranty claim is not accepted, we
will inform you and if requested to do so by
you, repair the product provided you pay
the usual charges for such repair. You will
also be responsible for all freight and other
costs.
Should your product require repair or
service after the warranty period, contact
your nearest service centre. For a complete
list of service centres, visit our website or
call our customer service line for advice on
1300 881 861 in Australia, or 0800 786 232
in New Zealand.
