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© 2020 All rights reserved. Data subject to change without notice.
cGas Detector Digital Transmitter - Installation Manual
Rev. A | 2020.03
1.3 Service Policy
CETCI maintains an instrument service facility at the factory. Some CETCI
distributors / agents may also have repair facilities; however, CETCI assumes
no liability for service performed by anyone other than CETCI personnel.
Repairs are warranted for 90 days after date of shipment (sensors have
individual warranties). Should your instrument require non-warranty repair, you
may contact the distributor from whom it was purchased or you may contact
CETCI directly.
Prior to shipping equipment to CE
TCI, contact our offi
ce for an RMA #. All
returned goods must be accompanied with an RMA number.
If CETCI is to do the repair work, you may send the instrument, prepaid, to:
Attention: Service Department
Critical Environment Technologies Canada Inc.
Unit 145, 7391 Vantage Way
Delta, BC, V4G 1M3
Always include your Returned Merchandise Authorization (RMA) number,
address, telephone number, contact name, shipping / billing information, and
a description of the defect as you perceive it. You will be contacted with a cost
estimate for expected repairs, prior to the performance of any service work.
For liability reasons, CETCI has a policy of performing all needed repairs to
restore the instrument to full operating condition.
Pack the equipment well (in its original packing if possible), as we cannot be
held responsible for any damage incurred during shipping to our facility.
