Troubleshoot the USB Endpoint
The following table provides corrective actions for possible trouble situations. If further assistance is required, please contact a Crestron Customer
service representative.
Symptom
Issue
Action
The PWR LED on the
USB-NX2-LOCAL-1G is off.
The endpoint is not receiving power from the USB
port.
Ensure that the host device is connected to the USB-NX2-REMOTE-1G. If
the problem persists, connect the USB cable to another USB port on the
host device.
The PWR LED on the
USB-NX2-REMOTE-1G is off.
The endpoint is not receiving power from the PoE
connection or the optional AC power source.
Check the PoE connection or the optional power source for sufficient
supply.
The LINK LED is off.
No connection exists between the
USB-NX2-LOCAL-1G and the
USB-NX2-REMOTE-1G.
Verify that the CAT5e (or better) cable connections between the
extenders.
The CAT5e (or better) cable is defective.
Replace the cable.
The LINK LED is blinking fast.
No connection exists between the
USB-NX2-LOCAL-1G and the
USB-NX2-REMOTE-1G.
Verify that the extenders are connected directly or are connected to active
network switches.
Network switches exist on different subnets.
Ensure that network switches can communicate with each other and are
on the same subnet.
Network switch is blocking traffic from the
extenders.
Ensure that traffic is not blocked due to MAC address or traffic patterns. If
the problem persists, contact the network administrator.
The LINK LED is blinking slowly.
The USB-NX2-LOCAL-1G and
USB-NX2-REMOTE-1G are paired with each other
but have not yet established a link.
If the LINK LED does not display solid green after a few minutes, contact
the network administrator to determine if any traffic is being blocked
between the endpoint.
The LINK LED on the
USB-NX2-LOCAL-1G is on, but
the Host LED is off.
One or more of the following conditions exist:
l
The host device is not powered on.
l
The USB-NX2-LOCAL-1G is not connected to
the computer.
l
The host device is not recognizing the
USB-NX2-LOCAL-1G.
l
The host device does not support USB hubs.
Disconnect and reconnect the devices and endpoints:
1. Disconnect all USB devices from the USB-NX2-REMOTE-1G.
2. Disconnect the USB-NX2-LOCAL-1G from the host device.
3. Disconnect the USB-NX2-REMOTE-1G from the AC power.
4. Reconnect the USB-NX2-LOCAL-1G to the host device.
5. Reconnect the USB-NX2-REMOTE-1G to the AC power.
6
USB-NX2-LOCAL-1G/USB-NX2-REMOTE-1G
Quick Start
USB over Network Wall Plates with Routing
