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Crestron UC-P100-S, Supplemental Manual

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Supplemental Guide – DOC. 8412A 

UC-P100-S/UC-P110-S Phones for Skype for Business  

•

  371

 

•

 

Noisy equipment, such as a PC or a fan, may cause voice interference. Turn off 

any noisy equipment. 

•

 

Line issues can also cause this problem. Disconnect the old line and redial the call 

to check whether another line provides a better connection. 

No Sound When the Other Party Answers the Call 

If the caller and receiver cannot hear anything - there is no sound when the other party 

picks up, the possible reason could be the phone cannot send the real-time transport 

protocol (RTP) streams, in which audio data is transmitted, to the connected call. 

Try to disable the 180 ring workaround feature. For more information, refer to “180 Ring 

Workaround” on page 204. 

When Placing a Long-Distance Call Without Plus 0, the Phone Plays the 

Local Ringback Tone Instead of Media 

Ensure that the 180 Ring Workaround feature is disabled. For more information, refer to 

“180 Ring Workaround” on page 204. 

Bluetooth Issues 

Phone Does Not Always Connect with Bluetooth Device 

Delete the registration information of the Bluetooth device on both the phone and the 

Bluetooth device, and then pair and connect them again. Contact Crestron or the 

Bluetooth device manufacturer for more information. 

Bluetooth Headset Affects Voice Quality

 

Bluetooth voice quality can be affected while the 2.4 GHz band is enabled or when used 

in an environment with many other Bluetooth devices. This possible loss in voice quality is 

due to the inherent limitations with Bluetooth technology. 

Firmware and Upgrading Issues 

Phone Does Not Update Firmware Successfully 

Do one of the following: 

•

 

Ensure the target firmware is not the same as the current firmware. 

•

 

Ensure the target firmware is applicable to the phone model. 

•

 

Ensure the current or the target firmware is not protected. 

•

 

Ensure the power is on and the network is available during upgrade. 

•

 

Ensure the web browser is not closed or refreshed when upgrading firmware via 

the Web User Interface. 

Summary of Contents for UC-P100-S

Page 1: ...UC P100 S UC P110 S PLUS Crestron Flex VoIP Desk Phones for Skype for Business Supplemental Guide Crestron Electronics Inc ...

Page 2: ...ron products contain open source software For specific information visit www crestron com legal open source software Crestron and the Crestron logo are either trademarks or registered trademarks of Crestron Electronics Inc in the United States and or other countries Active Directory Microsoft Teams and Skype for Business are either trademarks or registered trademarks of Microsoft Corporation in th...

Page 3: ...Configure PC Port Mode 38 Web Server Types 39 VLAN 44 IPv6 Support 62 Quality of Service 70 802 1x Authentication 74 Set Up Phones with a Provisioning Server 81 Provisioning Points to Consider 81 Provisioning Methods 81 Configure Basic Features 98 Sign Into Skype for Business 98 User Sign In 98 Web Sign in 102 Sign Out of Skype for Business 106 Microsoft Exchange Integration 107 Configure the Micr...

Page 4: ...anguage 153 Specify the Language to Use 153 Key as Send 156 Configure a Send Key via the Web User Interface 158 Configure a Send Key via the Phone User Interface 159 Send Tone 159 Configure a Send Tone via the Web User Interface 160 Key Tone 160 Configure a Key Tone via the Web User Interface 161 Configure a Key Tone via the Phone User Interface 161 Dial Plan 162 Dial Now 162 Time Out for Dial Now...

Page 5: ...Call Forward via the Phone User Interface 214 Team Call Group 215 Set Up a Team Call Group 215 Team Call Ringtone 215 Response Group 216 Response Group Ringtone 217 Call Queue 218 Call Number Filter 219 Configure the Characters Filtered by the Phone When Dialing via the Web User Interface 220 Search Number Filter 221 Configure the Characters Filtered by the Phone When Searching for Contacts via th...

Page 6: ...e Phone User Interface 272 Mute the Ringtone 272 Private Line Tones 273 Change the Ring Tone for the Private Line via the Web User Interface 275 Select a Ring Tone for the Private Line via the Phone User Interface 275 Redial Tone 275 Configure Redial Tone via the Web User Interface 276 Tones 277 Configure Tones via the Web User Interface 282 Voice Mail Tone 283 Configure Voice Mail Tone via the We...

Page 7: ...udio Issues 370 Increase or Decrease the Volume 370 Poor Sound Quality During a Call 370 No Sound When the Other Party Answers the Call 371 When Placing a Long Distance Call Without Plus 0 the Phone Plays the Local Ringback Tone Instead of Media 371 Bluetooth Issues 371 Phone Does Not Always Connect with Bluetooth Device 371 Bluetooth Headset Affects Voice Quality 371 Firmware and Upgrading Issues...

Page 8: ...Started 392 Unlock the Phone 392 Lock the Phone 392 Overview of the Touch Screen 392 The Favorites Screen 393 Access the Favorites Screen 394 Access the History Screen 394 Access the Contacts Screen 395 Access the Menu Screen 395 Search for a Contact 396 Lock the Phone 397 Intercom 398 Manage Skype for Business Presence 398 Call a Favorite Contact 399 View Call History 399 View Contact Groups 401 ...

Page 9: ...T PLUS Quick Start Guide Doc 8359 at www crestron com manuals This guide is intended for administrators who need to properly configure customize manage and troubleshoot the Skype for Business phones This guide will help with understanding the Voice over Internet Protocol VoIP network and provides descriptions of all available phone features This guide describes three methods for configuring phones...

Page 10: ... parameters That is the MAC cfg file contains the account 1 auto_answer parameter and the y0000000000xx cfg file contains the features auto_answer_delay parameter The web user interface method requires configuring features by navigating to the specified link This navigation URL enables the user to quickly locate the webpage where the feature can be configured Summary Table Format Configuration Par...

Page 11: ...s in the parameters described in the CFG file are all replaced with a specific value in the scope of variable A value may need to be assigned to the variable before searching and locating the specific parameter in the CFG file For example to configure the dial now rule locate the parameter dialplan dialnow rule X in the Common cfg file and then configure as required e g dialplan dialnow rule 1 123...

Page 12: ...e To enable the audio codec 1 for account 1 locate the static account 1 codec Y enable in the MAC cfg file and configure it as required e g static account 1 codec 1 enable 1 The following shows a segment of MAC cfg file Configuration file name Parameter name Parameter name Configuration file name ...

Page 13: ...rstanding VoIP Principle VoIP Voice over Internet Protocol is a technology using the Internet Protocol instead of traditional Public Switch Telephone Network PSTN technology for voice communications It is a family of technologies methodologies communication protocols and transmission techniques for the delivery of voice communications and multimedia sessions over IP networks The Session Initiation...

Page 14: ...4 LEDs power mute headset speakerphone Power over Ethernet IEEE 802 3af Technical Features Telephony Features Call Options emergency call call waiting call hold call mute call forward call transfer group pickup and audio conference Basic Features live dialpad dial plan hotline caller identity auto answer Codecs and Voice Features Wideband codec G 722 SILK_WB Narrowband codec G 711 G 726 G 729 iLBC...

Page 15: ... Configuration browser phone auto provision Security HTTPS server client Transport Layer Security TLS VLAN 802 1q QoS Digest authentication using MD5 MD5 sess Secure configuration file via AES encryption Phone lock for personal privacy protection Admin User configuration mode 802 1x authentication Incoming signaling validation ...

Page 16: ...nd comes preloaded During initialization the phone runs a bootstrap loader that loads and executes the ROM file Configure the VLAN If the phone is connected to a switch the switch notifies the phone of the VLAN information defined on the switch if using LLDP or CDP The phone can then proceed with the DHCP request for its network settings if using DHCP For more information on VLAN refer to VLAN on ...

Page 17: ...nformation refer to Upgrade Firmware on page 90 Download the Resource Files In addition to configuration file s the phone may require resource files before it can deliver service These resource files are optional but if some particular features are being deployed these files are required Language packs and ring tones are examples of resource files For more information on resource files refer to Re...

Page 18: ...o configure all the network parameters for phones and it provides information on the following topics DHCP DHCP Option Configuring Network Parameters Manually Configuring Transmission Methods of the Internet Port and PC Port Configuring PC Port Mode Web Server Type VLAN IPv6 Support Quality of Service QoS 802 1x Authentication DHCP DHCP Dynamic Host Configuration Protocol is a network protocol use...

Page 19: ...e User Interface Configure DHCP on the phone Details of the Configuration Parameter Parameter Permitted Values Default static network internet_port type 0 or 2 0 Description Configures the Internet WAN port type for IPv4 0 DHCP 2 Static IP Address Note This feature works only if the value of the parameter static network ip_address_mode is set to 0 IPv4 or 2 IPv4 IPv6 If the parameter is changed th...

Page 20: ...accept the change A dialog box pops up to prompt that settings will take effect after a reboot Click OK to reboot the phone Configure via the Phone User Interface Tap Setting Advanced Enter the Admin password default password admin and then tap OK Tap Network on the left side of the display and then tap WAN Port Tap 2 IPv4 Tap the value in the 1 Type field and then select DHCP from the drop down l...

Page 21: ...ate to http phoneIPAddress servlet p networ k q load Phone User Interface Configure the static DNS feature Configure static DNS address Details of the Configuration Parameters Parameter Permitted Values Default static network static_dns_enable 0 or1 0 Description Triggers the static DNS feature to on or off 0 Off the phone will use the IPv4 DNS obtained from DHCP 1 On the phone will use manually c...

Page 22: ...Static DNS On Primary DNS Phone User Interface Menu Setting Advanced default password admin Network WAN Port IPv4 Type DHCP Static DNS Enabled Primary DNS static network secondary_dns IPv4 Address Blank Description Configures the secondary IPv4 DNS server Example static network secondary_dns 202 101 103 54 Note This feature works only if the value of the parameter static network static_dns_enable ...

Page 23: ...o On Enter the DNS server addresses in the Primary DNS and Secondary DNS fields Click Confirm to accept the change A dialog box pops up to prompt that settings will take effect after a reboot Click OK to reboot the phone Configure via the Phone User Interface Tap Setting Advanced Enter the Admin password default password admin and then tap OK Tap Network on the left side of the display and then ta...

Page 24: ...ted by phones Parameter DHCP Option Description Subnet Mask 1 Specify the client s subnet mask Time Offset 2 Specify the offset of the client s subnet in seconds from Coordinated Universal Time UTC Router 3 Specify a list of IP addresses for routers on the client s subnet Time Server 4 Specify a list of time servers available to the client Domain Name Server 6 Specify a list of domain name servers...

Page 25: ...CP server responds this is functionally equivalent to having the primary DHCP server respond with a valid provisioning server address If no DHCP servers respond the INFORM query process will retry and eventually time out DHCP Option 66 and Option 43 Skype for Business phones support obtaining the provisioning server address by detecting DHCP options during startup The phone will automatically dete...

Page 26: ...ion enable Local Web User Interface Configure DHCP active Navigate to http phoneIPAddress servlet p settings autop q load Details of the Configuration Parameter Parameter Permitted Values Default static auto_provision dhcp_option enable 0 or 1 1 Description Triggers the DHCP Active feature to on or off 0 Off 1 On the phone will obtain the provisioning server address by detecting DHCP options Web U...

Page 27: ...and Option 161 Skype for Business phones also support obtaining the provisioning server address by detecting a DHCP custom option during startup If DHCP Option 66 is not available use a custom option 160 or 161 with the URL or IP address of the provisioning server The phone will automatically detect option 160 or 161 for obtaining the provisioning server address To use DHCP option 160 or option 16...

Page 28: ...uration Parameters Parameter Permitted Values Default static auto_provision dhcp_option enable 0 or 1 1 Description Triggers the DHCP Option feature to on or off 0 Off 1 On the phone will obtain the provisioning server address by detecting DHCP options Web User Interface Settings Auto Provision DHCP Active Phone User Interface None static auto_provision dhcp_option list_user_options Integer from 1...

Page 29: ... 160 or 161 in the Custom Option 128 254 field Click Confirm to accept the change NOTE The phones also support obtaining the provisioning server address via Skype for Business Server if configured during the sign in process This method for obtaining provisioning server address has higher priority than the DHCP option DHCP Option 60 DHCP option 60 is used to identify the vendor class ID By default ...

Page 30: ...vision dhcp_option optio n60_value Local Web User Interface Configure DHCP option 60 Navigate to http phoneIPAddress servlet p setti ngs autop q load Details of the Configuration Parameter Parameter Permitted Values Default static auto_provision dhcp_option option60_value String within 99 characters MS UC Client Description Configures the value vendor class ID of DHCP option 60 Web User Interface ...

Page 31: ...nes support using the NTP server address offered by DHCP DHCP option 42 is used to specify a list of NTP servers available to the client by IP address NTP servers should be listed in order of preference DHCP option 2 is used to specify the offset of the client s subnet in seconds from Coordinated Universal Time UTC To update time with the offset time offered by the DHCP server make sure the DHCP T...

Page 32: ...rovisioning Configuration File y0000000000xx cfg Configure the DHCP option 12 hostname Parameter static network dhcp_host_name Local Web User Interface Configure the DHCP option 12 hostname Navigate to http phoneIPAddress servlet p featu res general q load Details of the Configuration Parameter PARAMETER Permitted Values Default static network dhcp_host_name String within 99 characters Refer to th...

Page 33: ...uide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 25 Configure via the Web User Interface Click Features General Information Features General Information Enter the host name in the DHCP Hostname FIELD ...

Page 34: ...red using the configuration files or locally Central Provisioning Configuration File y0000000000xx cfg Configure DHCP option 120 Parameter sip option120_get_lync_server enable Local Web User Interface Configure DHCP option 120 Navigate to http phoneIPAddress servlet p featu res general q load Details of the Configuration Parameter Parameter Permitted Values Default sip option120_get_lync_server en...

Page 35: ...2A UC P100 S UC P110 S Phones for Skype for Business 27 Configure via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Use DHCP Option 120 drop down list ...

Page 36: ...ary DNS Network parameters can be configured manually using the configuration files or locally Central Provisioning Configuration File MAC cfg Configure network parameters of the phone manually Parameters static network internet_port type static network ip_address_mode static network internet_port ip static network internet_port mask static network internet_port gateway static network primary_dns ...

Page 37: ...es the IP address mode 0 IPv4 1 IPv6 2 IPv4 IPv6 Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Basic Internet Port Mode IPv4 IPv6 Phone User Interface Menu Setting Advanced default password admin Network WAN Port IP Mode static network internet_port ip IPv4 Address Blank Description Configures the IPv4 address Example static networ...

Page 38: ...168 1 254 Note This feature works only if the value of the parameter static network ip_address_mode is set to 0 IPv4 or 2 IPv4 IPv6 and static network internet_port type is set to 2 Static IP Address If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Basic IPv4 Config Static IP Address Gateway Phone User Interface Menu Setting Advanced defau...

Page 39: ...parameter static network ip_address_mode is set to 0 IPv4 or 2 IPv4 IPv6 and static network internet_port type is set to 2 Static IP Address If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Basic IPv4 Config Static IP Address Static DNS On Secondary DNS Phone User Interface Menu Setting Advanced default password admin Network WAN Port IPv4...

Page 40: ...ck OK to reboot the phone Configure a Static IPv4 Address via the Web User Interface Click Network Basic Network Basic In the IPv4 Config section select Static IP Address Enter the IP Address Subnet Mask Gateway Primary DNS and Secondary DNS in the IP Address Subnet Mask Gateway Primary DNS and Secondary DNS fields Click Confirm to accept the change A dialog box pops up to prompt that settings wil...

Page 41: ...ss Subnet Mask Gateway Primary DNS and Secondary DNS in the IP Address Subnet Mask Gateway Pri DNS and Sec DNS fields Tap Save Configure Transmission Methods of the Internet Port and PC Port Skype for Business phones support two Ethernet ports Internet port and PC port There are three optional methods of transmission configuration for phone Internet or PC Ethernet ports Auto negotiate Half duplex ...

Page 42: ...a simultaneously Half duplex transmission can be configured on the Internet port and PC port for the phone to transmit in 10Mbps or 100Mbps Half duplex Full duplex Full duplex transmission refers to transmitting voice or data in both directions at the same time this means one device can send data on the line while receiving data Full duplex transmission can be configured on the Internet port and P...

Page 43: ...p netw ork adv q load Details of the Configuration Parameters Parameter Permitted Values Default static network internet_port speed_duplex 0 1 2 3 4 or 5 0 Description Configures the transmission method of the Internet WAN port 0 Auto Negotiate 1 Full Duplex 10Mbps 2 Full Duplex 100Mbps 3 Half Duplex 10Mbps 4 Half Duplex 100Mbps 5 Full Duplex 1000Mbps Note The transmission speed can be set to 1000...

Page 44: ... Half Duplex 100Mbps 5 Full Duplex 1000Mbps Note This setting works only if the value of the parameter static network pc_port enable is set to 1 Auto Negotiation The transmission speed can be set to 1000Mbps Auto Negotiation to transmit in 1000Mbps if the phone is connected to a switch that supports Gigabit Ethernet This parameter should not be changed If the parameter is changed the phone will re...

Page 45: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 37 Configure via the Web User Interface Click Network Advanced Network Advanced ...

Page 46: ... be configured using the configuration files or locally Central Provisioning Configuration File y0000000000xx cfg Configure the PC LAN port Parameter static network pc_port enable Local Web User Interface Configure the PC LAN port Navigate to http phoneIPAddress servlet p netw ork pcport q load Details of the Configuration Parameter Parameter Permitted Values Default static network pc_port enable ...

Page 47: ...one Disable the PC Port via the Web User Interface Click Network PC Port Network PC Port Select Disabled from the PC Port Active drop down list Click Confirm to accept the change A dialog box pops up to prompt that settings will take effect after a reboot Click OK to reboot the phone Web Server Types The web server type determines the access protocol of the phone s web user interface Skype for Bus...

Page 48: ...ell as pages returned by the web server Both HTTP and HTTPS port numbers are configurable When access to the phone s web user interface using the HTTP HTTPS protocol is enabled the following screen is shown when accessing the web user interface Login page When access to the phone s web user interface using the HTTP HTTPS protocol is disabled the following screen is shown when accessing the web use...

Page 49: ...ter Permitted Values Default static wui http_enable 0 or 1 1 Description Enables or disables the user to access web user interface of the phone using the HTTP protocol 0 Disabled 1 Enabled Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Advanced Web Server HTTP Phone User Interface Menu Setting Advanced default password admin Network...

Page 50: ...er Interface Network Advanced Web Server HTTPS Phone User Interface Menu Setting Advanced default password admin Network Webserver Type HTTPS Status static network port https Integer from 1 to 65535 443 Description Configures the HTTPS port for the user to access web user interface of the phone using the HTTPS protocol Note If the parameter is changed the phone will reboot to make the change take ...

Page 51: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 43 Configure Web Server Type via the Web User Interface Click Network Advanced Network Advanced ...

Page 52: ...Enter the HTTPS port number in the Https Port 1 65535 field The default HTTPS port number is 443 Tap Save VLAN VLAN Virtual Local Area Network is used to logically divide a physical network into several broadcast domains VLAN membership can be configured through software instead of physically relocating devices or connections Grouping devices with a common set of requirements regardless of their p...

Page 53: ...Telecommunications Industry Association TIA It is an extension to LLDP that operates between endpoint devices and network connectivity devices LLDP MED provides the following capabilities for the endpoint Capabilities Discovery allows LLDP MED endpoint to determine the capabilities that the connected switch supports and has enabled Network Policy provides voice VLAN configuration to notify the pho...

Page 54: ...capabilities The Telephone capability is supported and enabled by default Port Description Description of port that sends data unit The default value is WAN PORT IEEE Std 802 3 Organizationally Specific TLV MAC PHY Configuration Status Duplex mode and network speed settings of the phone The Auto Negotiation is supported and enabled by default The advertised capabilities of PMD Auto Negotiation is ...

Page 55: ...Revision Hardware revision of the phone Inventory Firmware Revision Firmware revision of the phone Inventory Software Revision Software revision of the phone Inventory Serial Number Serial number of the phone Inventory Manufacturer Name Manufacturer name of the phone Inventory Model Name Model name of the phone Asset ID Assertion identifier of the phone LLDP can be configured using the configurati...

Page 56: ...User Interface Network Advanced LLDP Active Phone User Interface Menu Setting Advanced default password admin Network LLDP LLDP Status static network lldp packet_interval Integer from 1 to 3600 60 Description Configures the interval in seconds for the phone to send the LLDP Linker Layer Discovery Protocol request Note This feature works only if the value of the parameter static network lldp enable...

Page 57: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 49 Configure LLDP via the Web User Interface Click Network Advanced Network Advanced ...

Page 58: ... receive and or transmit device related information from to directly connected devices on the network that are also using the protocol and store the information about other devices If the CDP feature is enabled on phones the phones will periodically advertise their own information to the directly connected CDP enabled switch The phones can also receive CDP packets from the connected switch If the ...

Page 59: ...b User Interface Network Advanced CDP Active Phone User Interface Menu Setting Advanced default password admin Network CDP CDP Status static network cdp packet_interval Integer from 1 to 3600 60 Description Configures the interval in seconds for the phone to send the CDP Cisco Discovery Protocol request Note This feature works only if the value of the parameter network cdp enable is set to 1 Enabl...

Page 60: ...52 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure CDP Feature via the Web User Interface Click Network Advanced Network Advanced ...

Page 61: ...t Tap OK to reboot the phone Manual Configuration for VLAN in the Wired Network VLAN is disabled on phones by default VLAN can be configured for the Internet port and PC port manually Before configuring VLAN on the phone the VLAN ID must be obtained from the network administrator VLAN can be configured using the configuration files or locally Central Provisioning Configuration File y0000000000xx c...

Page 62: ...es VLAN ID for the Internet WAN port Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Advanced VLAN WAN Port VID 1 4094 Phone User Interface Menu Setting Advanced default password admin Network VLAN WAN Port VID Number static network vlan internet_port_priority Integer from 0 to 7 0 Description Configures VLAN priority for the Interne...

Page 63: ... pc_port enable is set to 1 Auto Negotiation and the value of the parameter static network vlan pc_port_enable is set to 1 Enabled If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Advanced VLAN PC Port VID 1 4094 Phone User Interface Menu Setting Advanced default password admin Network VLAN PC Port VID Number static network vlan pc_port_pr...

Page 64: ...56 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure VLAN for Internet WAN Port via the Web User Interface Click Network Advanced Network Advanced ...

Page 65: ... select Enabled or Disabled from the Active drop down list Enter the VLAN ID in the VID 1 4094 field Select the desired value 0 7 from the Priority drop down list Click Confirm to accept the change A dialog box pops up to prompt that the settings will take effect after a reboot Click OK to reboot the phone ...

Page 66: ...58 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure VLAN for PC Port via the Web User Interface Click Network Advanced Network Advanced ...

Page 67: ... setting Enter the VLAN ID 1 4094 in the VID Number field Enter the priority value 0 7 in the Priority field Tap Save The phone will prompt for a reboot Tap OK to reboot the phone DHCP VLAN Skype for Business phones support VLAN discovery via DHCP When the VLAN Discovery method is set to DHCP the phone will examine DHCP option for a valid VLAN ID The predefined option 132 is used to supply the VLA...

Page 68: ... Advanced VLAN DHCP VLAN Active Phone User Interface Menu Setting Advanced default password admin Network VLAN DHCP VLAN DHCP VLAN static network vlan dhcp_option Integer from 1 to 255 132 Description Configures the DHCP option from which the phone will obtain the VLAN settings A maximum of five DHCP options can be configured They must be separated by commas Note If the parameter is changed the ph...

Page 69: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 61 Configure DHCP VLAN Discovery via the Web User Interface Click Network Advanced Network Advanced ...

Page 70: ... Internet Therefore Internet Protocol version 6 IPv6 is the next generation network layer protocol which has been designed as a replacement for the current IPv4 protocol IPv6 is developed by the Internet Engineering Task Force IETF to deal with the long anticipated problem of IPv4 address exhaustion The Skype for Business phone supports IPv4 addressing mode IPv6 addressing mode as well as an IPv4 ...

Page 71: ...CPv6 has been standardized by the IETF through RFC 3315 DHCPv6 enables DHCP servers to pass configuration parameters such as IPv6 network addresses to IPv6 nodes It offers the capability of automatic allocation of reusable network addresses and additional configuration flexibility This protocol is a stateful counterpart to IPv6 Stateless Address Autoconfiguration RFC 2462 and can be used separatel...

Page 72: ... static DNS Parameter static network ipv6_static_dns_enable Local Web User Interface Configure the IPv6 address assignment method Configure the IPv6 static DNS Configure the IPv6 static DNS address Navigate to http phoneIPAddress servlet p netwo rk q load Phone User Interface Configure the IPv6 address assignment method Configure the IPv6 static DNS Configure the IPv6 static DNS address Details of...

Page 73: ...c IPv6 DNS Note This feature works only if the value of the parameter static network ipv6_internet_port type is set to 0 DHCP If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Basic IPv6 Config IPv6 Static DNS Phone User Interface Menu Setting Advanced default admin Network WAN Port IPv6 Type DHCP Static DNS static network ipv6_internet_por...

Page 74: ...s_mode is set to 1 IPv6 or 2 IPv4 IPv6 and static network ipv6_internet_port type is set to 1 Static IP Address If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Basic IPv6 Config Static IP Address Gateway Phone User Interface Menu Setting Advanced default password admin Network WAN Port IPv6 Type Static IP Gateway static network ipv6_prima...

Page 75: ...ange take effect Web User Interface Network Basic IPv6 Config Static IP Address Secondary DNS Phone User Interface Menu Setting Advanced default password admin Network WAN Port IPv6 Type Static IP Secondary DNS Or Menu Setting Advanced default password admin Network WAN Port IPv6 Type DHCP Static DNS Enabled Secondary DNS static network ipv6_icmp_v6 enable 0 or 1 1 Description Enables or disables ...

Page 76: ...IPv4 IPv6 drop down list In the IPv6 Config section select DHCP or Static IP Address If Static IP Address is selected configure the IPv6 address and other configuration parameters in the corresponding fields NOTE If DHCP is selected the static DNS address can be configured in the corresponding fields Click Confirm to accept the change A dialog box pops up to prompt that settings will take effect a...

Page 77: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 69 Configure SLAAC Feature via the Web User Interface Click Network Advanced Network Advanced ...

Page 78: ...ult password admin and then tap OK Tap Network on the left side of the display and then tap 3 IPv6 Select DHCP from the 1 Type field drop down list Select Enabled from the 2 Static DNS field drop down list Enter the addresses of the primary and secondary DNS servers in the 3 Pri DNS and Sec DNS fields Tap Save The phone will prompt for a reboot Tap OK to reboot the phone Quality of Service Quality...

Page 79: ... the same forwarding behavior as nodes that implement IP precedence based classification and forwarding Expedited Forwarding PHB the key ingredient in DiffServ model for providing a low loss low latency low jitter and assured bandwidth service Assured Forwarding PHB defines a method by which BAs Bandwidth Allocations can be given different forwarding assurances Default PHB specifies that a packet ...

Page 80: ...p phoneIPAddress servlet p netwo rk adv q load Details of the Configuration Parameters Parameter Permitted Values Default static network qos audiotos Integer from 0 to 63 46 Description Configures the DSCP Differentiated Services Code Point for voice packets The default DSCP value for RTP packets is 46 Expedited Forwarding Note If the parameter is changed the phone will reboot to make the change t...

Page 81: ...3 Configure DSCPs for Voice Packets and SIP Packets via the Web User Interface Click Network Advanced Network Advanced Enter the desired value in the Voice QoS 0 63 field Click Confirm to accept the change A dialog box pops up to prompt that settings will take effect after a reboot ...

Page 82: ...des credentials such as user name and password for the authenticator and then the authenticator forwards the credentials to the authentication server for verification If the authentication server determines the credentials are valid the phone is allowed to access resources located on the protected side of the network 802 1x Authentication Skype for Business phones support the following protocols f...

Page 83: ... 802 1x authentication Navigate to http phoneIPAddress servlet p netwo rk adv q load Phone User Interface Configure the 802 1x authentication Details of the Configuration Parameters Parameter Permitted Values Default static network 802_1x mode 0 1 2 3 4 5 6 or 7 0 Description Configures the 802 1x authentication method 0 Disabled 1 EAP MD5 2 EAP TLS 3 EAP PEAP MSCHAPv2 4 EAP TTLS EAP MSCHAPv2 5 EA...

Page 84: ...k Description Configures the password for 802 1x authentication Example static network 802_1x md5_password admin123 Note This feature works only if the value of the parameter static network 802_1x mode is set to 1 3 4 5 6 or 7 If the parameter is changed the phone will reboot to make the change take effect Web User Interface Network Advanced 802 1x MD5 Password Phone User Interface Menu Setting Ad...

Page 85: ... Blank Description Configures the access URL of the device certificate Example static network 802_1x client_cert_url http 192 168 1 10 client pem Note This feature works only if the value of the parameter static network 802_1x mode is set to 2 EAP TLS The format of the certificate must be pem Web User Interface Network Advanced 802 1x Device Certificates Phone User Interface None ...

Page 86: ...78 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure 802 1x Authentication via the Web User Interface Click Network Advanced Network Advanced ...

Page 87: ...password for authentication in the MD5 Password field iii In the CA Certificates field click Browser to select the CA certificate pem crt cer or der from the local system iv Click Upload to upload the certificates EAP TTLS EAP MSCHAPv2 i Enter the user name for authentication in the Identity field ii Enter the password for authentication in the MD5 Password field iii In the CA Certificates field c...

Page 88: ...a the Phone User Interface Tap Setting Advanced Enter the Admin password default password admin and then tap OK Tap Network on the left side of the display and then tap 4 802 1x Select the 801 1x mode from the 802 1x Mode field EAP MD5 i Enter the user name for authentication in the Identity field ii Enter the password for authentication in the MD5 Password field EAP TLS i Enter the user name for ...

Page 89: ...izes flexibility when installing configuring upgrading and managing the phones and enables an adminstrator to store configuration on the server A provisioning server can be set up on the local area network LAN or anywhere on the Internet For more information refer to Set up a Provisioning Server on page 88 If the phone is unable to obtain the address of a provisioning server during startup and has...

Page 90: ...up a Provisioning Server on page 88 For more information on configuration files refer to Configuration Files on page 85 Skype for Business phones can obtain the provisioning server address during startup Phones then download configuration files from the provisioning server then resolve and update the configurations written in configuration files This entire process is called auto provisioning For ...

Page 91: ...bles in band provisioning device settings sent from Skype for Business server 0 Disabled the phone blocks in band provisioning device settings sent from Skype for Business server 1 Enabled the phone accepts in band provisioning device settings sent from Skype for Business server Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface None Phone User...

Page 92: ...tor Passwords on page 322 Provisioning Methods Priority By default different provisioning methods central provisioning in band Provisioning and manual Provisioning have no priority Subsequent operations always override previous operations regardless of the provisioning method used For example a user disables the phone lock feature via phone web user interface manually but the phone automatically r...

Page 93: ...ing used 1 Enabled different provisioning methods have priority phone web user interface in band provisioning central provisioning factory defaults The provision with high priority will not be overwritten by the provision with low priority Web User Interface None Phone User Interface None Configuration Files and Resource Files When phones are configured with the central provisioning method they wi...

Page 94: ...he phone For example if the MAC address of a phone is 00156574B150 the name of the MAC Oriented CFG file must be 00156574b150 cfg case sensitive Resource Files When configuring certain features resource files may need to be uploaded to the phones Resource files are optional but if the particular feature is being employed these files are required When using the resource file for all phones of the s...

Page 95: ...tion refer to Common CFG File on page 86 and MAC Oriented CFG File on page 86 MAC Oriented CFG File MAC cfg Resource Files AutoDST Template AutoDST xml Modify time zone and DST settings for an area For more information refer to Customize an AutoDST Template File on page 150 Dial Now Template dialnow xml Customize multiple dial now rules for phone For more information refer to Customize a Dial Now ...

Page 96: ...al Guide Doc 8368 at www crestron com manuals Supported Provisioning Protocols Skype for Business phones perform the auto provisioning function of downloading configuration files downloading resource files and upgrading firmware The transfer protocol is used to download files from the provisioning server Skype for Business phones support several transport protocols for provisioning including FTP T...

Page 97: ...ing the configuration Give each account a unique home directory on the server and change the configuration on a per line basis Deploy Phones from the Provisioning Server During auto provisioning the phones download the common configuration file first and then the MAC Oriented file Therefore any parameter in the MAC Oriented configuration file will override the same one in the common configuration ...

Page 98: ...hone requests an IP address using the DHCP protocol the resulting response may contain option 66 or the custom option if configured that contains the provisioning server address Static The server address can be manually configured via phone user interface or web user interface For more information refer to the UC PHONE Auto Provisioning Desk Phones for Microsoft Teams and Skype for Business Supple...

Page 99: ...are from the local PC Click Upload Click OK to confirm the upgrade NOTE Do not close and refresh the browser when the Skype for Business phone is upgrading firmware via web user interface Upgrade Firmware From the Provisioning Server Phones support using FTP TFTP HTTP and HTTPS protocols to download configuration files and firmware from the provisioning server and then upgrade firmware automatical...

Page 100: ... auto_provision weekly begin_time static auto_provision weekly end_time static auto_provision weekly dayofweek Specify the access URL of firmware Parameter static firmware url Configure the phone to be reset to factory after an upgrade Parameter static auto_provision reset_factory enable Local Web User Interface Configure the way for the phone to check for configuration files Navigate to http phon...

Page 101: ...ess repeatedly Note This feature works only if the value of the parameter static auto_provision repeat enable is set to 1 On Web User Interface Settings Auto Provision Interval Minutes Phone User Interface None static auto_provision weekly enable 0 or 1 0 Description Triggers the weekly feature to on or off Off On the phone will perform an auto provisioning process weekly Web User Interface Settin...

Page 102: ...cription Configures the days of the week for the phone to perform an auto provisioning process weekly 0 Sunday 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday Example static auto_provision weekly dayofweek 01 The phone will perform an auto provisioning process every Sunday and Monday Note This feature works only if the value of the parameter static auto_provision weekly enable is set...

Page 103: ...nabled Note The phone can be reset to the factory default settings using this parameter once only Configure the Way the Phone Checks for Configuration Files via the Web User Interface Click Settings Auto Provision Settings Auto Provision Make the necessary change Click Confirm to accept the change When the Power On setting is set to On the phone will check configuration files stored on the provisi...

Page 104: ...iguration File y0000000000xx cfg Configure update checking time Parameter sfb update_time Local Web User Interface Configure update checking time Navigate to http phoneIPAddress servlet p featu res general q load Details of the Configuration Parameter Parameter Permitted Values Default sfb update_time Integer from 1 to 48 24 Description Configures the auto timer in hours for the phone to automatic...

Page 105: ...lemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 97 To configure the update checking time via the web user interface Click Features General Information Features General Information ...

Page 106: ...usiness users are authenticated against the Microsoft Active Directory Domain Service The following sign in methods are available User Sign in This method uses the user s credentials sign in address user name and password to sign into the Skype for Business server This sign in method is applicable to On Premises and Online accounts Web Sign in This method uses the unique website shown on the phone...

Page 107: ...sign in method Navigate to http phoneIPAddress servlet p accou nt register lync q load acc 0 Phone User Interface Configure user sign in information Details of the Configuration Parameters Parameter Permitted Values Default features user_sign_in enable 0 or 1 1 Description Enables or disables the User Sign in method 0 Disabled 1 Enabled Web User Interface None Phone User Interface None static acco...

Page 108: ... is username domain com or username domain domain com username or domain username Example static account sfb 1 user_name 4040 crestronsfb com Web User Interface Account Register Register Name Phone User Interface Sign in User Sign in UserName static account sfb 1 password String within 99 characters Blank Description Configures the password for the user sign in method Web User Interface Account Re...

Page 109: ... for Business user s sign in address e g 4040 crestronsfb com in the Login address field Enter the Skype for Business user name e g 4040 crestronsfb com in the Register Name field Enter the sign in password in the Password field Click Sign In to accept the change Sign into the Skype for Business Server with User Sign In via the Phone User Interface Tap User Sign In Enter the Skype for Business use...

Page 110: ...tion File y0000000000xx cfg Configure the web sign in method Parameter features web_sign_in enable Configure the Server URL for device pairing Parameter features device_pairing url Local Web User Interface Configure web sign in method Navigate to http phoneIPAddress servlet p a ccount register lync q load acc 0 Phone User Interface Configure web sign in method Details of the Configuration Paramete...

Page 111: ...eatures device_pairing url URL within 512characters https bootstrap pina uth services skypeforbu siness com Description Configures the Server URL for device pairing so that the phone can be signed into using the web sign in method Example features device_pairing url https bootstrap pinauth services skypeforbusiness com ...

Page 112: ...C 8412A Enable Web Sign In via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Web Sign in drop down list If it is enabled a user can sign into the Skype for Business Server using the web sign in method ...

Page 113: ... sign into the Skype for Business Server using the web sign in method Click Confirm to accept the change Sign Into the Skype for Business Server with the Web Sign In method via the Web User Interface Click Account Register Account Register Select Web Sign in from the Mode drop down list Account Register Web Sign in ...

Page 114: ...web or phone user interface directly Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the sign out feature Parameter phone_setting idle_sign_out enable Local Web User Interface Sign out of Skype for Business Server Navigate to http phoneIPAddress servlet p account register lync q load acc 0 Phone User Interface Sign out of Skype for Business Server Details ...

Page 115: ...e signs out of the Skype for Business Server After signing out of Skype for Business the account related features call or view Skype for Business contacts etc are not available However other available features can still be used Microsoft Exchange Integration The Skype for Business phone can obtain the Microsoft Exchange Server address automatically via Auto discover request This feature enables vi...

Page 116: ...meter Permitted Values Default phone_setting ews_autodiscover enable 0 or 1 1 Description Enables or disables the phone to obtain the Microsoft Exchange Server address automatically via Auto discover request 0 Disabled the phone does not obtain the Microsoft Exchange Server address automatically via Auto discover request The Microsoft Exchange Server address must be configured manually 1 Enabled t...

Page 117: ...mental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 109 Configure the Microsoft Exchange Server via the Web User Interface Click Features General Information Features General Information ...

Page 118: ...ng these features Exchange authentication information may need to be entered manually when login password expires or is changed by the system administrator Exchange authentication can be configured using the configuration files only Configuration Methods Central Provisioning Configuration File MAC cfg Configures the Exchange address for accessing the Microsoft Exchange Server Parameter static acco...

Page 119: ...ion Configures the user name for accessing the Microsoft Exchange Server Note If the parameter is changed the phone will reboot to make the change take effect Example static account sfb 1 ews auth_user yl39 crestronsfb com Web User Interface None Phone User Interface On the authentication dialog box User name static account sfb 1 password String within 130 characters Blank Description Configures t...

Page 120: ...utes of the phone Parameters sfb presence inactive_time sfb presence away_time Local Web User Interface Configures the inactive time in minutes of the phone Navigate to http phoneIPAddress servlet p featur es general q load Details of the Configuration Parameters Parameter Permitted Values Default sfb presence inactive_time Integer from 5 to 360 5 Description Configures the inactive time in minute...

Page 121: ...ive time in minutes of the phone after which the phone will change its status from Inactive to Away automatically Example If it is set to 5 the phone whose status is Inactive will change to Away automatically after 5 minutes Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface Features General Information SFB Away Time Phone User Interface None ...

Page 122: ...emental Guide DOC 8412A Configure the Automatic Status Updating Time via the Web User Interface Click Features General Information Features General Information Enter the inactive time in the SFB Inactive Time field Enter the away time in the SFB Away Time field ...

Page 123: ...00000000xx cfg Configure always on line Parameter sfb always_online enable Local Web User Interface Configure always on line Navigate to http phoneIPAddress servlet p accou nt basic q load acc 0 Details of the Configuration Parameter Parameter Permitted Values Default sfb always_online enable 0 or 1 0 Description Enables or disables the phone to maintain current status until it is manually changed...

Page 124: ...sh Ring Power Light Flash allows the Power LED Indicator to flash when the phone receives an incoming call Voice Mail Power Light Flash Voice Mail Power Light Flash allows the Power LED Indicator to flash when the phone receives a voice mail Mute Power Light On Mute Power Light On allows the Power LED Indicator to flash when a call is muted Hold Held Power Light On Hold Held Power Light On allows ...

Page 125: ... Web User Interface Configure the Power LED Indicator Navigate to http phoneIPAddress servlet p featu res powerled q load Details of the Configuration Parameters Parameter Permitted Values Default phone_setting common_power_led_enable 0 or 1 0 Description Enables or disables the Power LED Indicator to be turned on 0 Disabled Power LED Indicator is off 1 Enabled Power LED Indicator glows red Web Us...

Page 126: ...D Indicator does not flash 1 Enabled Power LED Indicator fast flashes 300ms red Web User Interface Features LED Mute Power Light On Phone User Interface None phone_setting hold_and_held_power_led_flash_enable 0 or 1 0 Description Enables or disables the Power LED Indicator to flash when a call is placed on hold or is held 0 Disabled Power LED Indicator does not flash 1 Enabled Power LED Indicator ...

Page 127: ...ace None Configure the Power LED Indicator via the Web User Interface Click Features Power LED Features Power LED Select Enabled or Disabled from the Common Power Light On drop down list Select Enabled or Disabled from the Ring Power Light Flash drop down list Select Enabled or Disabled from the Voice Mail Power Light Flash drop down list Select Enabled or Disabled from the Mute Power Light On dro...

Page 128: ...Screen Saver Image Format Format Resolution Single File Size Note jpg png bmp or jpeg 2 0 megapixels 5MB 2MB of space should be reserved for the phone Screen saver can be configured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the time to wait in the idle state before the screen saver starts Parameter screensaver wait_time Co...

Page 129: ... saver images Navigate to http phoneIPAddress servlet p settin gs preference q load Phone User Interface Configure the screen saver Details of the Configuration Parameters Parameter Permitted Values Default screensaver wait_time 15 30 60 120 300 600 1800 3600 7200 10800 21600 21600 Description Configures the time in seconds to wait in the idle state before the screen saver starts 15 15s 30 30s 60 ...

Page 130: ...saver Screensaver Type Note This feature is configurable only if custom image file s have been uploaded to the phone screensaver upload_url URL within 511 characters Blank Description Configures the access URL of the custom screen saver image Example screensaver upload_url http 192 168 10 25 Screencapture jpg During the auto provisioning process the phone connects to the HTTP provisioning server 1...

Page 131: ...stom screen saver images Example Delete all custom screen saver images screensaver delete http localhost all Delete a custom screen saver image e g Screencapture jpg screensaver delete http localhost Screencapture jpg Web User Interface Settings Preference Del Phone User Interface None Upload a Custom Screen Saver via the Web User Interface Click Settings Preference Settings Preference Select Cust...

Page 132: ...creensaver Type is set to Custom Click Upload to upload the file The custom screen saver appears in the Screensaver drop down list The Screensaver field appears only if Screensaver Type is set to Custom Click Confirm to accept the change Set the System Screen Saver via the Web User Interface Click Settings Preference Settings Preference Select System from the Screensaver Type drop down list Click ...

Page 133: ...igure the System Screen Saver via the Web User Interface Tap Setting Basic Display 2 Screen Saver Select the wait time from the Screen Saver Wait Time drop down list Tap the screen saver to use Power Saving The power saving feature turns off the backlight and screen to conserve energy The phone enters power saving mode after it has been idle for a certain period of time The phone will exit power s...

Page 134: ...e before the screen turns off Different timeouts can be specified for office hours Office Hour Idle Timeout and non office hours Off Hour Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout A separate timeout period that applies after a key is pressed or the screen is tapped can be specified as well This is called the User Input Extension Idle TimeO...

Page 135: ...aving office_hour saturday features power_saving office_hour sunday Configures idle time before the phone enters power saving mode Parameters features power_saving office_hour idle_timeou t features power_saving off_hour idle_timeout features power_saving user_input_ext idle_tim eout Local Web User Interface Configure the power saving feature Configure the office hour Configures idle time before t...

Page 136: ...ff_hour idle_timeout Integer from 1 to 10 10 Description Configures the time in minutes to wait in the idle state before the phone enters power saving mode during the non office hours Example features power_saving off_hour idle_timeout 10 The phone will enter power saving mode when it has been inactivated for 10 minutes during the non working hours Web User Interface Settings Power Saving Off Hour...

Page 137: ...er_saving office_hour Friday features power_saving office_hour Saturday features power_saving office_hour Sunday Integer from 0 to 23 Integer from 0 to 23 7 19 7 19 7 19 7 19 7 19 7 7 7 7 Description Configures the starting time and ending time of the day s office hour Starting time and ending time are separated by a comma Example features power_saving office_hour monday 7 19 Web User Interface Se...

Page 138: ... in the Office Hour Idle TimeOut field Enter the Off Hours Idle TimeOut value 1 10 in the Off Hour Idle TimeOut field Enter the User defined Idle TimeOut value 1 30 in the User defined Idle TimeOut field Click Confirm to accept the change Backlight The backlight brightness of the LCD screen during phone activity and inactivity can be changed The backlight brightness automatically changes when the ...

Page 139: ...ser Interface Configure the backlight of the LCD screen Navigate to http phoneIPAddress servlet p settin gs preference q load Phone User Interface Configure the backlight of the LCD screen Details of the Configuration Parameter Parameter Permitted Values Default phone_setting active_backlight_level Integer from 1 to 10 10 Description Configures the intensity of the LCD screen when the phone isacti...

Page 140: ...the Backlight Active Level value from Backlight Active Level the drop down list Click Confirm to accept the change Configure the Backlight via the Phone User Interface Tap Setting Basic Display 1 Backlight Touch and drag the 1 Backlight Active Level slider control to adjust the backlight level Select the amount of time the backlight will stay on from the 2 Backlight Time drop down list ...

Page 141: ...luetooth mode can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure Bluetooth mode Parameter features bluetooth_enable Configure the Bluetooth device name Parameter features bluetooth_adapter_name Local Web User Interface Configure Bluetooth mode Navigate to http phoneIPAddress servlet p feature s blueto...

Page 142: ...luetooth device name Note This feature works only if the value of the parameter features bluetooth_enable is set to 1 On Web User Interface None Phone User Interface Menu Setting Basic Bluetooth Bluetooth On Edit My Device Information Device Name Activate the Bluetooth Mode via the Web User Interface Click Features Bluetooth Features Bluetooth Select On or Off from the Bluetooth Active drop down l...

Page 143: ...Open Discover feature is On or Off Tap Save Time and Date Phones maintain a local clock and calendar Time and date are displayed on the idle screen of phones The following table lists available configuration methods for time and date Time and Date Configuration Methods Option Configuration Methods NTP time server Configuration Files Web User Interface Phone User Interface Time Zone Configuration F...

Page 144: ...lock and distributes this information to clients in a network The Network Time Protocol NTP is the most widely used protocol that distributes and synchronizes time in the network The phones synchronize the time and date automatically from the NTP time server by default The NTP time server address can be provided by the DHCP server or it can be configured manually The NTP by DHCP Priority feature c...

Page 145: ...re the NTP server Parameter phone_setting hide_ntp_server enable MAC cfg Configure NTP by DHCP priority feature and DHCP time feature Parameters local_time manual_ntp_srv_prior local_time dhcp_time Configure the NTP server time zone Parameters local_time ntp_server1 local_time ntp_server2 local_time interval local_time time_zone local_time time_zone_name Local Web User Interface Configure NTP by D...

Page 146: ...Disabled 1 Enabled Note This feature is only available to offset from GMT 0 Web User Interface Settings Time Date DHCP Time Phone User Interface Menu Setting Basic Date Time DHCP Time phone_setting hide_ntp_server enable 0 or 1 0 Description It enables or disables the phone to hide NTP Server configurations on the LCD screen 0 Disabled 1 Enabled the NTP Server configurations on the LCD screen will...

Page 147: ... Secondary Server Phone User Interface Menu Setting Basic Date Time General SNTP Settings NTP Server2 local_time interval Integer from 15 to 86400 1000 Description Configures the interval in seconds to update time and date from the NTP server Example local_time interval 1000 Web User Interface Settings Time Date Synchronism 15 86400s Phone User Interface None local_time time_zone 11 to 14 8 Descri...

Page 148: ...he available time zone names for each time zone refer to Appendix B Time Zones on page 383 Example local_time time_zone_name United States Eastern Time Note This feature works only if the value of the parameter local_time summer_time is set to 2 Automatic and the parameter local_time time_zone is configured in advance Web User Interface Settings Time Date Location Phone User Interface Menu Setting...

Page 149: ...ime Date Select Disabled from the Manual Time drop down list Select the time zone from the Time Zone drop down list Select the location from the Location drop down list Enter the domain name or IP address in the Primary Server and Secondary Server field respectively Enter the time interval in the Synchronism 15 86400s field Click Confirm to accept the change Configure SNTP Settings via the Phone U...

Page 150: ...ime and date from the NTP time server The time and date display can use one of several different formats Time and date can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File MAC cfg Configure the time and date manually Parameter local_time manual_time_enable Configure the time and date formats Parameters local_time time_format local...

Page 151: ... in 12 hour format with AM or PM specified 1 Hour 24 the time will be displayed in 24 hour format for example 2 00 PM displaysas 14 00 Web User Interface Settings Time Date Time Format Phone User Interface Menu Setting Basic Date Time Time Date Format Time Format local_time date_format 0 1 2 3 4 5 or 6 0 Description Configures the date format Valid values are 0 WWW MMM DD 1 DD MMM YY 2 YYYY MM DD ...

Page 152: ...tal Guide DOC 8412A Configure the Time and Date Manually via the Web User Interface Click Settings Time Date Settings Time Date Select Enabled from the Manual Time drop down list Enter the time and date in the corresponding fields Click Confirm to accept the change ...

Page 153: ... Format drop down list Click Confirm to accept the change Configure the Date and Time Manually via the Phone User Interface Tap Setting Basic Time Date General Select Manual Setting from the Type drop down list Enter the date and time in the respective fields Tap Save Configure the Date and Time Format via the Phone User Interface Tap Setting Basic Time Date Format Select the date format from the ...

Page 154: ...guration File MAC cfg Configure DST Parameters local_time summer_time local_time dst_time_type local_time start_time local_time end_time local_time offset_time Local Web User Interface Configure DST Navigate to http phoneIPAddress servlet p settin gs datetime q load Details of the Configuration Parameters Parameter Permitted Values Default local_time summer_time 0 1 or 2 2 Description Configures D...

Page 155: ...By Date Month Day of Week s Occurrence Within the Month Day of Week Hour of Day for DST By Week If local_time dst_time_type is set to 0 DST By Date use the mapping Month 1 January 2 February 12 December Day 1 the first day in a month 31 the last day in a month Hour 0 0am 1 1am 23 11pm If local_time dst_time_type is set to 1 DST By Week use the mapping Month 1 January 2 February 12 December Day of ...

Page 156: ... If local_time dst_time_type is set to 1 DST By Week use the mapping Month 1 January 2 February 12 December Day of Week Last in Month 1 the first week in a month 5 the last week in a month Day of Week 1 Monday 2 Tuesday 7 Sunday Hour of Day 0 0am 1 1am 23 11pm Note This feature works only if the value of the parameter local_time summer_time is set to 1 Enabled Web User Interface Settings Time Date...

Page 157: ...ter the domain name or IP address in the Primary Server and Secondary Server field respectively Enter the time interval in seconds in the Synchronism 15 86400s field Select Enabled in the Daylight Saving Time field Select DST by Date i Select DST by Date in the Fixed Type field ii Enter the start date in the Start Date field iii Enter the end date in the End Date field Select DST by Week i Select ...

Page 158: ...or more information on obtaining the template file refer to Obtain Configuration Files Resource Files on page 87 The following table lists description of each element in the template file Template File Elements Element Type Values Description DSTData required no File root element DST required no Time Zone item s root element szTime required X Y X 0 14 Y 0 59 Time Zone szZone required String if the...

Page 159: ...t time of this year to the end time of the next year NOTE The typical DST definition is from March until November of the same year However some countries have DST from November until April of the following year In this case the numeric value of November month 11 is greater than April month 4 so the DST is calculated as November of the current year until April of the following year Customize an Aut...

Page 160: ...toDST xml File Save this file and place it to the provisioning server e g 192 168 1 100 Specify the access URL of the AutoDST file in the configuration files The access URL of the AutoDST file can be specified using the configuration files Configuration Methods Central Provisioning Configuration File MAC cfg Specify the access URL of the AutoDST file Parameter auto_dst url ...

Page 161: ...e Time Zone Note This feature works only if the value of the parameter local_time summer_time is set to 2 Automatic Web User Interface None Phone User Interface None Language Skype for Business phones support multiple languages Languages used on the phone user interface and web user interface can be specified respectively as required The following languages are supported by the phone user interfac...

Page 162: ... to http phoneIPAddress servlet p settin gs preference q load Phone User Interface Specify the language for the phone user interface Details of the Configuration Parameters Parameter Permitted Values Default static lang gui Refer to the following content English Description Configures the language used on the phone user interface Permitted Values English Chinese Simplified Chinese Traditional Fren...

Page 163: ...se Traditional French German Italian Polish Portuguese Spanish Turkish or the custom language name Example static lang wui English If the language of the browser is not supported by the phone the web user interface will use English by default Web User Interface Settings Preference Language Phone User Interface None Specify the Language for the Web User Interface via the Web User Interface Click Se...

Page 164: ...configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure a send key Parameter features key_as_send Configure send pound key Parameter features send_pound_key Local Web User Interface Configure a send key Configure send pound key Navigate to http phoneIPAddress servlet p featu res general q load Phone User Interface Configure a send ke...

Page 165: ...to send any pound key when pressing double 0 Disabled the phone will dial out when the user presses the key for the second time 1 Enabled the phone will dial out when the user presses the key for the third time Note This feature works only if the value of the parameter features key_as_send is set to 1 Enabled Web User Interface Features General Information Send Pound Key Phone User Interface None ...

Page 166: ...r Business Supplemental Guide DOC 8412A Configure a Send Key via the Web User Interface Click Features General Information Features General Information Select the key to use from the Key As Send drop down list Click Confirm to accept the change ...

Page 167: ...nfigured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure a send tone Parameter features send_key_tone Local Web User Interface Configure a send tone Navigate to http phoneIPAddress servlet p featur es audio q load Details of the Configuration Parameter Parameter Permitted Values Default features send_key_tone 0 or 1 1 Descriptio...

Page 168: ... the change Key Tone Key tone allows the phone to play a key tone when a user presses any key from the numeric keypad Key tone can be configured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure a key tone Parameter features key_tone Local Web User Interface Configure a key tone Navigate to http phoneIPAddress servlet p featu res ...

Page 169: ...s any key on the phone keypad 0 Disabled 1 Enabled Web User Interface Features Audio Key Tone Phone User Interface Menu Setting Basic Sounds Key Tone Configure a Key Tone via the Web User Interface Click Features Audio Features Audio Select Enabled or Disabled from the Key Tone drop down list Click Confirm to accept the change Configure a Key Tone via the Phone User Interface Tap Setting Basic Sou...

Page 170: ...essing the send key Skype for Business phones support up to 100 dial now rules which can be created either one by one or in batch using a dial now rule template For more information on how to customize a dial now template refer to Customize a Dial Now Template File on page 166 Time Out for Dial Now Rule The phone will automatically dial out the entered number which matches the dial now rule after ...

Page 171: ...ed dial now rule the phone will automatically dial out the numbers without pressing the send key Example dialplan dialnow rule 1 123 Web User Interface Settings Dial Plan Dial now Rule Phone User Interface None phone_setting dialnow_delay Integer from 0 to 14 1 Description Configures the delay time in seconds for the dial now rule When entered numbers match the predefined dial now rule the phone w...

Page 172: ...Phones for Skype for Business Supplemental Guide DOC 8412A Create a Dial Now Rule via the Web User Interface Click Settings Dial Plan Settings Dial Plan Enter the dial value in the Rule field Click Add to add the dial now rule ...

Page 173: ...tal Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 165 Configure the Delay Time for the Dial Now Rule via the Web User Interface Click Features General Information Features General Information ...

Page 174: ...ting a dial now template observe the following DialNow indicates the start of a template and DialNow indicates the end of a template When specifying the line for the dial now rule the valid value is 0 or 1 Whether the value is blank or set to 0 or 1 the dial now rule will be applied to account 1 At most 100 rules can be added to the phone The expression syntax in the dial now rule template is the ...

Page 175: ...Provisioning Configuration File y0000000000xx cfg Configure the access URL of the dial now template Parameter dialplan_dialnow url Details of the Configuration Parameter Parameter Permitted Values Default dialplan_dialnow url URL within 511 characters Blank Description Configures the access URL of the dial now rule template file Example dialplan_dialnow url http 192 168 10 25 dialnow xml During th...

Page 176: ...automatically dialing out the hotline number Parameter features hotline_delay Local Web User Interface Configure the hotline number Specify the time in seconds the phone waits before automatically dialing the hotline number Navigate to http phoneIPAddress servlet p featu res general q load Phone User Interface Configure the hotline number Specify the time in seconds the phone waits before automati...

Page 177: ... to 0 0s the phone will immediately dial out the preconfigured hotline number when the handset is lifted or the Speakerphone off hook key are pressed If it is set to a value greater than 0 the phone will wait the designated seconds before dialing out the predefined hotline number when the handset is lifted or if the Speakerphone off hook key is pressed Web User Interface Features General Informati...

Page 178: ...Supplemental Guide DOC 8412A Configure Hotline via the Web User Interface Click Features General Information Features General Information Enter the hotline number in the Hotline Number field Enter the delay time in seconds in the Hotline Delay 0 10s field ...

Page 179: ... also specify the ring tone and group for the local contact Contacts can be added either one by one or in batch using a local contact file The file format must be xml or csv Customize a Local Contact File Contacts can be added one by one on the phone directly Multiple contacts can be added at one time and or contacts can be shared between phones using the local contact template file After setup pl...

Page 180: ...uto the first registered line 0 stands for line1 Since the Skype for Business phones only support account 1 no matter which account is selected 0 or 1 the contacts will all be added to account 1 ring Format of the value An element of contact System ring tone Auto Resource Silent wav Resource Splash wav Resource RingN wav integer N ranges from 1 to 8 Custom ring tone Custom Name wav Contact ring to...

Page 181: ...Auto email 456 crestronuc com title manager priority 0 group_id_name All Contacts Local Contact File Save the change and place this file to the provisioning server Specify the access URL of the custom local contact template in the configuration files For example local_contact data url tftp 192 168 10 25 contact xml During the auto provisioning process the phone connects to the provisioning server ...

Page 182: ...p phoneIPAddress servlet p conta ctsbasic q load num 1 g roup Phone User Interface Add a new contact to the local directory Details of the Configuration Parameter Parameter Permitted Values Default local_contact data url URL within 511 characters Blank Description Configures the access URL of the local contact file xml Example local_contact data url http 192 168 10 25 contact xml Web User Interfac...

Page 183: ...ectory Local Directory In the Directory section enter name work number mobile number home numbers email address and title in the corresponding fields Select the ring tone from the Ring Tone drop down list Select All Contacts from the Ring Tone drop down list Click Add to add the contact ...

Page 184: ...r Interface Click Directory Local Directory Directory Local Directory Click Browser to locate a contact list file the file format must be xml from the local system Click Import XML to import the contact list The web user interface prompts The original contact will be covered Continue Click OK to complete importing the contact list ...

Page 185: ...w Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file Click Import CSV to import the contact list Optional Select On in the Delete Old Contacts field to delete all existing contacts while importing the contact list Select the contact information to import into the local directory from the Index drop down list At least one...

Page 186: ...ess favorites The phone can be configured to display local favorites on the idle screen and the display order of the local favorites can also be configured Local favorite contacts are indicatedby a icon Skype for Business favorite contacts are indicated by the presence status icon NOTE Only Skype for Business favorites display presence status Local favorites can be configured using the configurati...

Page 187: ...res the order of the local favorites on the idle screen 0 Preferential the local favorites will be displayed before the Skype for Business favorites on the idle screen 1 General the local favorites will be displayed after the Skype for Business favorites on the idle screen Note This feature works only if the value of the parameter sfb local_favorite enable is set to 1 Enabled Web User Interface Di...

Page 188: ...tion File y0000000000xx cfg Configures the phone to display a directory called Outlook Contacts Parameter exchange outlook_contact enable Configures how many Outlook contacts can be displayed when a user performs a search Parameter phone_setting search_outlook_contacts ret urn_number Configures the phone to synchronize Outlook contacts from the Microsoft Exchange Server Parameter exchange outlook_...

Page 189: ... None Phone User Interface None phone_setting search_outlook_contacts return_number 20 Refer to the following content Description Configures the number of results that are displayed when performing a search from the Outlook Directory Web User Interface None Phone User Interface None exchange outlook_contact_sync enable 0 or 1 1 Description Enables or disables the phone to synchronize Outlook conta...

Page 190: ...ription Configures the maximum number of Outlook contacts that can be downloaded from the Exchange Server The default value is 500 Note If the parameter is changed the phone will reboot to make the change take effect Web User Interface None Phone User Interface None Search for Outlook Contacts Outlook contacts can be searched from the predialing screen only To search for a contact tap Search and t...

Page 191: ...essed via the phone user interface only Call log can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure call log feature Parameter features save_call_history Local Web User Interface Configure call log feature Navigate to http phoneIPAddress servlet p featu res general q load Phone User Interface Configur...

Page 192: ...siness Supplemental Guide DOC 8412A Save Call Log Feature via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Save Call Log drop down list Click Confirm to accept the change ...

Page 193: ...ecord setting tap On to turn on the call log Tap Off to turn off the call log Tap Save Export Call Log The user or administrator can download the call logs to the local system to check the phone events Exporting call log can be configured via web user interface Configuration Methods Local Web User Interface Export the call log Navigate to http phoneIPAddress servlet p settin gs config q load ...

Page 194: ... for Skype for Business Supplemental Guide DOC 8412A Export the Call Log via the Web User Interface Click Settings Configuration Settings Configuration Click Export to open file download window and then save the file to the local PC ...

Page 195: ...og Local Web User Interface Configure missed call log feature Navigate to http phoneIPAddress servlet p accou nt basic q load acc 0 Details of the Configuration Parameter Parameter Permitted Values Default account 1 missed_calllog 0 or 1 1 Description Enables or disables the phone to indicate and record missed calls for the account 0 Disabled the phone does not display the indicator on the idle sc...

Page 196: ...History record contacts avatar allows the phone to display the contact avatar for every history record The History record contacts avatar can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File MAC cfg Configure the contacts avatar for history record Parameter features call_history_contacts_avator en able Local Web User Interface Con...

Page 197: ...contacts_avator enable 0 or 1 1 Description Enables or disables the phone to display the contact avatars for every history record 0 Disabled the phone does not display contact avatars 1 Enabled the phone displays contact avatars Web User Interface Features General Information History Record Contacts Avatar Phone User Interface Menu Setting Features History Setting Contacts Avatar ...

Page 198: ...eral Information Features General Information Select Enabled or Disabled from the History Record Contacts Avatar drop down list Click Confirm to accept the change Configure Contacts Avatar Feature via the Phone User Interface Tap Setting Advanced Features History Setting In the Contacts Avatar setting tap On to turn on the feature Tap Off to turn off the feature ...

Page 199: ...ing Configuration File y0000000000xx cfg Configure dial search delay feature Parameter sfb search_delay_time Local Web User Interface Configure dial search delay feature Navigate to http phoneIPAddress servlet p featu res general q load Details of the Configuration Parameter Parameter Permitted Values Default sfb search_delay_time Integer from 1 to 10 1 Description Configures the delay time in sec...

Page 200: ...r Business Supplemental Guide DOC 8412A Configure Dial Search Delay via the Web User Interface Click Features General Information Features General Information Select the dial search delay time in seconds from the Dial Search Delay drop down list ...

Page 201: ...s servlet p setti ngs preference q load Details of the Configuration Parameters Parameter Permitted Values Default phone_setting predial_autodial 0 or 1 0 Description Enables or disables the Live Dialpad feature 0 Disabled 1 Enabled the phone will automatically dial out the entered phone number on the dialing screen without pressing a send key Web User Interface Settings Preference Live Dialpad Ph...

Page 202: ...bles a user to receive another call when there is already an active call If it is disabled the new incoming call will be rejected automatically The Call Waiting feature can be enabled and set to have the phone play a warning tone to avoid missing important calls during a call The Call Waiting tone works only if Call Waiting is enabled The Call Waiting tone can be customized or specialized tone set...

Page 203: ...guration Parameter Parameter Permitted Values Default call_waiting enable 0 or 1 1 Description Enables or disables the Call Waiting feature 0 Disabled a new incoming call is automatically rejected by the phone with a busy message while during a call 1 Enabled the LCD screen will display a new incoming call while on a call Web User Interface Features General Information Call Waiting Phone User Inte...

Page 204: ...s for Skype for Business Supplemental Guide DOC 8412A Configure Call Waiting via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Call Waiting drop down list ...

Page 205: ...e the phone automatically answers incoming calls An auto answer tone allows the phones to play a tone when an incoming call is automatically answered The auto answer tone can be customized or specialized tone sets can be selected vary from country to country for the phone For more information refer to Tones on page 277 Auto answer can be configured using the configuration files or locally Configur...

Page 206: ... during a call even if auto answer is enabled Web User Interface Account Basic Auto Answer Phone User Interface Menu Setting Features Auto Answer Line 1 Auto Answer features auto_answer_delay Integer from 1 to 4 1 Description Configures the delay time in seconds before the phone automatically answers an incoming call Web User Interface Features General Information Auto Answer Delay 1 4s Phone User...

Page 207: ... Skype for Business 199 Configure a Period of Delay Time for Auto Answer via the Web User Interface Click Features General Information Features General Information Enter the delay time in seconds in the Auto Answer Delay field Click Confirm to accept the change ...

Page 208: ...or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure busy tone delay Parameter features busy_tone_delay Local Web User Interface Configure busy tone delay Navigate to http phoneIPAddress servlet p featu res general q load Details of the Configuration Parameter Parameter Permitted Values Default features busy_tone_delay 0 3 or 5 0 Description Configur...

Page 209: ...UC P110 S Phones for Skype for Business 201 Configure Busy Tone Delay via the Web User Interface Click Features General Information Features General Information Select the delay time in seconds from the Busy Tone Delay Seconds drop down list ...

Page 210: ...eason of the SIP response message when refusing a call Parameter features normal_refuse_code Local Web User Interface Specify the return code and the reason of the SIP response message when refusing a call Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default features normal_refuse_code 404 480 486 or 603 603 De...

Page 211: ...ones for Skype for Business 203 Specify the Return Code and the Reason When Refusing a Call via the Web User Interface Click Features General Information Features General Information Select the return code from the Return Code When Refuse drop down list ...

Page 212: ...media received 180 ring workaround allows the phone to resume and play the local ringback tone upon a subsequent 180 message received 180 ring workaround can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure 180 ring workaround Parameter phone_setting is_deal180 Local Web User Interface Configure 180 rin...

Page 213: ... S UC P110 S Phones for Skype for Business 205 Configure 180 Ring Workaround via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the 180 Ring Workaround drop down list ...

Page 214: ...one to preferentially show incoming calls in any condition 0 Disabled the phone shows the incoming call only after the phone returns to idle 1 Enabled Web User Interface None Phone User Interface None phone_setting incoming_call_when_dialing priority 0 or 1 1 Description Enables or disables the phone to preferentially show incoming calls when the user is dialing a call 0 Disabled the phone shows t...

Page 215: ...here is a call on hold The warning tone is played through the speakerphone Call hold can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the call hold tone and call hold tone delay Parameters features play_hold_tone enable features play_hold_tone delay Local Web User Interface Configure the call hold t...

Page 216: ...he interval in seconds at which the phone plays a warning tone when there is a call on hold If it is set to 30 30s the phone will play a warning tone every 30 seconds when there is a call on hold Note This feature works only if the value of the parameter features play_hold_tone enable is set to 1 Enabled Web User Interface Features General Information Play Hold Tone Delay Phone User Interface None...

Page 217: ...or Skype for Business 209 Configure Call Hold Tone and Call Hold Tone Delay via the Web User Interface Click Features General Information Select Enabled or Disabled from the Play Hold Tone drop down list Enter the delay time in the Play Hold Tone Delay field ...

Page 218: ...av 1 500K 1 30s NOTE The music file must be in PCMU PCMA audio format mono channel 8K sample rate and 16 bit resolution Music on hold can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the music on hold feature Parameter sfb music_on_hold enable Configure the music on hold mode Parameter sfb music_on_...

Page 219: ...res the source of the music played for the held party 0 Inband Provision 1 Local Custom Web User Interface Settings MOH MOH Mode Phone User Interface None sfb music_on_hold url URL within 511 characters Blank Description Configures the access URL of the custom music file Example sfb music_on_hold url tftp 192 168 1 100 Customring wav Web User Interface Settings MOH MOH File Phone User Interface No...

Page 220: ...212 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Music on Hold via the Web User Interface Click Settings MOH Settings MOH ...

Page 221: ...File field to select a music file saved in the local computer and then click Upload to upload the custom music The held party will hear the custom music Click Confirm to accept the changes Call Forward The phone provides a flexible call forwarding feature that enables a user to forward incoming calls to another destination Skype for Business phones redirect an incoming INVITE message by responding...

Page 222: ...IP server with Diversion header per draft levy sip diversion 08 or History info header per RFC 4244 The Diversion History info header is used to inform the phone of a call s history For example when a phone has been set to enable call forward the Diversion History info header allows the receiving phone to indicate where the call was from and from which phone number it was forwarded Call forward ca...

Page 223: ...m call group can be configured via Skype for Business client only As an example there is a team of people working on the same project or tasks If a user is away from their desk and their phone rings anyone in the team call group can answer the call for the absent member As soon as any team member picks up the phone the other phones stop ringing Set Up a Team Call Group Team Call groups are set up ...

Page 224: ...omring wav Example To configure a phone built in ring tone e g Ring1 wav phone_setting team_call_ring_type Ring1 wav To configure a custom ring tone e g Customring wav phone_setting team_call_ring_type Customring wav Web User Interface None Phone User Interface Menu Setting Basic Sounds Ring Tones Team Call Set a Ringtone for the Team call via the Phone User Interface Tap Setting Basic Sounds Ring...

Page 225: ...herwise unavailable Attendant Calls are routed to all agents at the same time even if the agent s presence status indicates that he or she is in a call or otherwise unavailable The only exception occurs when an agent has set his or her presence to Do Not Disturb The default routing method is Parallel For information on creating a response group refer to Deployment process for Response Group in Sky...

Page 226: ...tone e g Ring6 wav phone_setting rsg_call_ring_type Ring6 wav To configure a custom ringtone e g Customring wav phone_setting rsg_call_ring_type Customring wav Web User Interface None Phone User Interface Menu Setting Basic Sounds Ring Tones Response Group Set a Ringtone for the Response Group via the Phone User Interface Tap Setting Basic Sounds Ring Tones Response Group Tap a ringtone Tap Save C...

Page 227: ...oad Details of the Configuration Parameter Parameter Permitted Values Default features call_num_filter String within 99 characters Description Configures the characters the phone filters out when dialing a number If the dialed number contains the configured characters the phone will automatically filter out those characters when dialing But if the dialed SIP address contains the configured charact...

Page 228: ...usiness Supplemental Guide DOC 8412A Configure the Characters Filtered by the Phone When Dialing via the Web User Interface Click Features General Information Features General Information Enter the filter character s in the Call Number Filter field ...

Page 229: ...r contacts Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default features search_num_filter String within 255 characters Blank Description Configures the characters the phone filters out when searching for contacts If the entered number contains configured characters the phone will automatically filter out these...

Page 230: ...upplemental Guide DOC 8412A Configure the Characters Filtered by the Phone When Searching for Contacts via the Web User Interface Click Features General Information Features General Information Enter the filter character s in the Search Number Filter field ...

Page 231: ...nfiguration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the Allow Mute feature Parameter features allow_mute Local Web User Interface Configure the Allow Mute feature Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default features allow_mute 0 or 1 1 ...

Page 232: ...nes for Skype for Business Supplemental Guide DOC 8412A Configure Allow Mute via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Allow Mute drop down list ...

Page 233: ...n be configured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the outgoing intercom calls feature Parameters features intercom enable features intercom outgoing intercom x label intercom x value Local Web User Interface Configure the outgoing intercom calls feature Navigate to http phoneIPAddress servlet p feat ures intercom q...

Page 234: ...e intercom list Note This feature works only if the values of parameters features intercom enable and features intercom outgoing are set to 1 Enabled Example intercom 1 label Test Web User Interface Features Intercom Label Phone User Interface Menu Setting Features Intercom List Option Edit Label intercom x value x ranges from 1 to 10 String Blank Description Configures the intercom number display...

Page 235: ...own list Optional Enter the string that will appear on the intercom list in the Label field Enter the target extension number in the Value field Repeat steps 3 and 4 to add more target extension numbers Click Confirm to accept the changes Configure Outgoing Intercom Calls via the Phone User Interface Tap Setting Features Intercom In the Outgoing Intercom setting tap On to turn on the feature Tap O...

Page 236: ...ptions for incoming intercom calls Intercom Allow Intercom Allow allows the phone to answer an incoming intercom call If this feature is disabled the phone will handle an incoming intercom call like a normal incoming call Intercom Mute Intercom Mute allows the phone to mute the microphone for incoming intercom calls Intercom Tone Intercom Tone allows the phone to play a warning tone before answeri...

Page 237: ...ted Values Default features intercom allow 0 or 1 1 Description Enables or disables answering an incoming intercom call 0 Disabled the phone will handle an incoming intercom call like a normal incoming call 1 Enabled the phone will automatically answer an incoming intercom call Web User Interface Features Intercom Intercom Allow Phone User Interface Menu Setting Features Intercom Intercom Allow fe...

Page 238: ...atures intercom barge 0 or 1 0 Description Enables or disables answering an incoming intercom call while there is already an active call on the phone 0 Disabled the phone will handle an incoming intercom call like a normal incoming call while there is already an active call on the phone 1 Enabled the phone will automatically answer the intercom call while there is already an active call on the pho...

Page 239: ...pt the changes Configure Incoming Intercom via the Phone User Interface Tap Setting Features Intercom Tap On or Off from the Intercom Allow Intercom Mute Intercom Tone and Intercom Barge fields Tap Save Calendar Skype for Business phones integrate with the Microsoft Exchange calendar feature If a phone is configured to connect to the Microsoft Exchange Server and Microsoft Outlook is installed on ...

Page 240: ...er phone_setting calendar_reminder interval Configures the interval in seconds for the phone to automatically check if any calendars update available on Microsoft Exchange Server Parameter phone_setting calendar update_time Details of the Configuration Parameters Parameter Permitted Values Default sfb calendar enable 0 or 1 1 Description Enables or disables the calendar feature 0 Disabled 1 Enable...

Page 241: ...to 1 Enabled Web User Interface Settings Calendar Reminder Interval mins Phone User Interface Menu Setting Basic Calendar Settings Reminder Interval phone_setting calendar update_time Integer from 0 to 1000 300 Description Configures the interval in seconds for the phone to automatically check if any calendar updates are available on Microsoft Exchange Server If it is set to 300 in seconds the pho...

Page 242: ...lect Enabled from the Reminder drop down list Optional Enter the reminder interval time in minutes in the Reminder Interval mins field Click Confirm to accept the changes Configure the Reminder via the Phone User Interface Tap Setting Basic Calendar Settings Select Enabled from the Reminder drop down list Enter the reminder interval in the Reminder Interval mins field Tap Save ...

Page 243: ...cific information about the Skype conference including the Skype conference s subject participants organizer start and end time location and content If the user receives a Skype conference tap Join to join the Skype conference NOTE Tap to ignore all reminders When the user receives a Skype conference reminder during a call tap Join to join the Skype conference directly The current call will be hel...

Page 244: ...user dials an emergency number the location of the user and the phone number are sent out as a part of the INVITE message ms subnet 192 168 1 0 provisionGroup name locationPolicy propertyEntryList property name EnhancedEmergencyServicesEnabled true property property name LocationPolicyTagID user tagid property property name LocationRequired yes property property name UseLocationForE911Only true pr...

Page 245: ...ionPolicy is set to YES or DISCLAIMER on the Skype for Business Server a popup opens in the phone s LCD enabling the user to either ignore the notification or edit the location information E911 location tip can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the E911 location tip Parameters sfb E911_lo...

Page 246: ...ter Parameter Permitted Values Default sfb E911_location_tip 0 or 1 1 Description Enables or disables the idle screen to display the notification Location is not set when the location of the phone is not set 0 Disabled 1 Enabled Web User Interface Features General Information E911 Location Tip Phone User Interface None ...

Page 247: ... S UC P110 S Phones for Skype for Business 239 Configure the E911 Location Tip via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the E911 Location Tip drop down list ...

Page 248: ...e web user interface or the phone user interface Location information can be configured via web or phone user interface Configuration Methods Local Web User Interface Configure location information Navigate to http phoneIPAddress servlet p setti ngs location q load Phone User Interface Configure location information Add Location Information Manually via the Web User Interface Click Settings Locati...

Page 249: ...e field Enter the post code in the Set Postcode field Select a country from the Set Country drop down list Tap Save Multicast Paging Multicast paging allows the phone to send receive Real time Transport Protocol RTP streams to from the pre configured multicast address es without involving SIP signaling Up to 10 listening multicast addresses can be specified on the phone Send an RTP Stream Send an ...

Page 250: ... Interface Specify a multicast codec for the phone to use when sending an RTP stream Navigate to http phoneIPAddress servlet p f eatures general q load Configure the multicast IP address and port number for a paging list key Configure the multicast paging group name for a paging list key Navigate to http phoneIPAddress servlet p c ontacts multicastIP q load Phone User Interface Configure the multi...

Page 251: ...001 Note Valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 Web User Interface Directory Multicast IP Paging List Paging Address Phone User Interface Menu Setting Features Paging List Option Edit Address multicast paging_address X label X ranges from 1 to 10 String Blank Description Configures the name of the multicast paging group to be displayed in the paging list It will be di...

Page 252: ... Skype for Business Supplemental Guide DOC 8412A Configure a Codec for Multicast Paging via the Web User Interface Click Features General Information Features General Information Select the codec from the Multicast Codec drop down list ...

Page 253: ...Sending Multicast Addresses via the Web User Interface Click Directory Multicast IP Directory Multicast IP Enter the sending multicast address and port number in the Paging Address field Enter the label in the Label field The label will appear on the phone display when sending an RTP multicast Click Confirm to accept the changes ...

Page 254: ...The Paging Barge parameter defines the priority of the voice call in progress and decides how the phone handles incoming multicast paging calls when there is already a voice call in progress If the parameter is configured as Disabled all incoming multicast paging calls will be automatically ignored If the value of the parameter is the priority value incoming multicast paging calls with higher or e...

Page 255: ...ures Navigate to http phoneIPAddress servlet p cont acts multicastIP q load Details of the Configuration Parameters Parameter Permitted Values Default multicast listen_address X ip_address X ranges from 1 to 10 IP address port Blank Description Configures the multicast address and port number the phone listens to Example multicast listen_address 1 ip_address 224 5 6 20 10008 Web User Interface Dir...

Page 256: ...ity Web User Interface Directory Multicast IP Paging Priority Active Phone User Interface None multicast receive_priority priority Integer from 0 to 10 10 Description Configures the priority of a voice call a normal phone call rather than a multicast paging call in progress 1 is the highest priority 10 is the lowest priority 0 Disabled all incoming multicast paging calls will be automatically igno...

Page 257: ...terface Click Directory Multicast IP Directory Multicast IP Enter the listening multicast address and port number in the Listening Address field 1 is the highest priority and 10 is the lowest priority Enter the label in the Label field The label will appear on the LCD screen when receiving an RTP multicast Click Confirm to accept the changes ...

Page 258: ...ging Barge and Paging Priority Active Features via the Web User Interface Click Directory Multicast IP Directory Multicast IP Select the desired value from the Paging Barge drop down list Select Enabled or Disabled from the Paging Priority Active drop down list Click Confirm to accept the changes ...

Page 259: ...00000xx cfg Configure the hot desking feature Parameters sfb hot_desking enable Local Web User Interface Configure the hot desking feature Navigate to http phoneIPAddress servlet p feat ures general q load Phone User Interface Configure the hot desking feature Details of the Configuration Parameter Parameter Permitted Values Default sfb hot_desking enable 0 or 1 1 Description Enables or disables t...

Page 260: ...kype for Business Supplemental Guide DOC 8412A Configure Hot Desking Feature via the Web User Interface Click Features General Information Features General Information Select Enabled or Disabled from the Hot Desking Enable drop down list ...

Page 261: ...e for Business server which are typically maintained by using voice policies and dial plans that are assigned to individual users CAPs do not have individual users assigned to them Common area phone can be configured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the Common Area Phone feature Parameters features set_as_cap enab...

Page 262: ...ot to make the change take effect Web User Interface Features General Information Set as CAP Phone User Interface Menu Setting Advanced default password admin Common Area Phone Set as CAP features cap_presence enable 0 or 1 1 Description Enables or disables the display of presence status of the Skype for Business contacts 0 Disabled 1 Enabled Web User Interface None Phone User Interface None featu...

Page 263: ...a phone 0 Web User Interface None Phone User Interface None features exchange_connect enable 0 or 1 1 Description Enables or disables the Microsoft Exchange integration feature 0 Disabled 1 Enabled Web User Interface None Phone User Interface None features sfb_directory enable 0 or 1 Refer to the following content Description Enables or disables display of Skype for Business contacts 0 Disabled 1 ...

Page 264: ...istory enable 0 or 1 Refer to the following content Description Enables or disables display of call history 0 Disabled 1 Enabled Default Values For individual phone 1 For common area phone 0 Web User Interface None Phone User Interface None features paging enable 0 or 1 Refer to the following content Description Enables or disables configuring the multicast paging feature 0 Disabled the phone hide...

Page 265: ...upplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 257 Configure a Phone to be a CAP via the Web User Interface Click Features General Information Features General Information ...

Page 266: ...anch site loses the connection with the central site When the WAN connection between the branch site and central site is unavailable the phone goes into resiliency mode The branch site user on the phone stays signed in with an indication of Limited service due to outage The Presence icon on the phone LCD screen is displayed as A call between branch site users is established successfully with 2 way...

Page 267: ... GET requests by default The trusted IP address for the Action URI must be specified When the phone receives a GET request from the trusted IP address for the first time the LCD screen displays Allow Remote Control Tap OK on the phone to allow remote control One or more trusted IP addresses can be specified on the phone or the phone can be configured to receive and handle the URI from any IP addre...

Page 268: ...ves Action URI requests For discontinuous IP addresses multiple IP addresses are separated by commas For continuous IP addresses the format likes and the stands for the values 0 255 For example 10 10 stands for the IP addresses that range from 10 10 0 0 to 10 10 255 255 If left blank the phone will reject any HTTP GET request If it is set to any the phone will accept and handle HTTP GET requests f...

Page 269: ...PAddress screencapture The captured picture can be saved as a BMP or JPEG file The URI http s phoneIPAddress screencapture download can be used to capture the screen display first and then download the image The image is saved as a JPG file and named with the phone model and the capture time to the local system Before capturing the phone s current screen ensure the IP address of the PC is included...

Page 270: ...equent capture may affect the Skype for Business phone performance Crestron recommends an interval of at least four seconds between phone screen captures Quality of Experience Quality of Experience QoE metrics track the quality of audio calls made in an organization including how many network packets are lost the amount of jitter differences in packet delay and the background noise The phone calcu...

Page 271: ...tion Enables or disables sending Quality of Experience QoE metrics to a server for monitoring and diagnostics when voice quality is poor 0 Disabled 1 Enabled Note This feature works only if the parameter phone_setting qoe enable is set to 1 Enabled Web User Interface None Phone User Interface None In QoE Metrics the following formation will be reported Quality of Experience Metrics Fields Element ...

Page 272: ...Start Caller End LocalContactURI RemoteContactURI LocalUserAgent RemoteUserAgent LocalPAI RemotePAI ConfURI v2 CallPriority v2 MediationServerBypassFlag v2 TrunkingPeer v2 MediaBypassWarningFlag v2 RegisteredInside CallId FromTag ToTag Start End VQSessionReport MediaLine Description xmlns InboundStream xmlns v2 OutboundStream xmlns v3 Label MediaLine Description Connectivity Security Offerer Trans...

Page 273: ...tivityInfo NetworkConnection VPN LinkSpeed v3 NetworkConnectionDetails Description LocalAddr IPAddr Port SubnetMask v2 MACAddr Description RemoteAddr IPAddr Port Description CaptureDev Name Driver Description RenderDev Name Driver Description ReflexiveLocalIPAddress IPAddr Port MediaLine InboundStream Network ID Payload QualityEstimates InboundStream Network Jitter PacketLoss BurstGapLoss Delay Ut...

Page 274: ...rSizeAvg v4 JitterBufferSizeMax v4 JitterBufferSizeMin v4 NetworkJitterAvg v4 NetworkJitterMax v4 NetworkJitterMin Audio Signal SignalLevel NoiseLevel SpeakerGlitchRate v2 RxAvgAGCGain v3 RecvSignalLevelCh1 v3 RecvNoiseLevelCh1 v4 RenderSignalLevel v4 RenderNoiseLevel v4 RenderLoopbackSignalLevel QualityEstimates Audio RecvListenMOS RecvListenMOSMin RecvListenMOSAlg fixed value for device P 564 Ne...

Page 275: ... PayloadType PayloadDescription SampleRate Signal Audio Signal SignalLevel NoiseLevel MicGlitchRate EchoPercentMicIn EchoPercentSend SendSignalLevelCh1 SendNoiseLevelCh1 An administrator can log into the QoE Monitoring Server to view QoE information Configuring Audio Features Predial Tone Predial Tone allows phones to play a key tone in following situations Enter phone numbers without picking up t...

Page 276: ...ate to http phoneIPAddress servlet p feat ures audio q load Details of the Configuration Parameter Parameter Permitted Values Default sfb pre_dial_tone enable 0 or 1 0 Description Enables or disables playing a key tone in the following situations Enter phone numbers without picking up the handset Tap Search icon to enter the predialing screen and then enter phone numbers without picking up the han...

Page 277: ... MB should be reserved for the phone Ring tones can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure a ring tone for the phone Parameter phone_setting ring_type Specify the access URL of the custom ring tone Parameter phone_setting ringtone url Delete all custom ring tone files Parameter ringtone delete...

Page 278: ... Normal account 1 ringtone ring_type Refer to the following content Common Description Configures a ring tone for Account 1 Example account 1 ringtone ring_type Ring3 wav It means configuring Ring3 wav for the account It means that Ring3 is specified as the ringtone to account1 account 1 ringtone ring_type Common It means the account will use the ring tone selected for the phone configured by the ...

Page 279: ... Example ringtone delete http localhost all Web User Interface None Phone User Interface None Upload a Custom Ring Tone via the Web User Interface Click Settings Preference Settings Preference In the Upload Ringtone field click Browser to locate a ring tone file from the local computer The file must be WAV format Click Upload to upload the file The custom ring tone appears in the Ring Type drop do...

Page 280: ...om the Ring Type drop down list Click Confirm to accept the change Select a Ring Tone for the Phone via the Phone User Interface Tap Setting Basic Sounds Ring Tones Tap the type of call where the ring tone will be assigned Normal Private Line Team Call Response Group Tap a ring tone Tap Save Mute the Ringtone Set the account status to Busy in a call or Do Not Disturb so as not to be disturbed by t...

Page 281: ...e 0 or 1 1 Description Enables or disables muting the ringtone when account status is Do Not Disturb 0 Disabled the phone plays a ringtone for incoming calls from working group when account status is Do Not Disturb 1 Enabled the phone does not play a ringtone for incoming calls from working group when account status is Do Not Disturb Web User Interface None Phone User Interface None Private Line T...

Page 282: ...ine 0 Disabled private call will use the phone s ring tone The phone s ring tone is configured by the parameter phone_setting ring_type 1 Enabled a distinct ring tone can be assigned to the private line Web User Interface None Phone User Interface None phone_setting private_line_ring_type Refer to the following content Ring6 wav Description Configures a ring tone for the private line Permitted Val...

Page 283: ...rence Select the ring tone from the Private line ring drop down list Click Confirm to accept the change Select a Ring Tone for the Private Line via the Phone User Interface Tap Setting Basic Sounds Ring Tones Private Line Tap a ring tone Tap Save Redial Tone The Redial Tone feature allows the phone to continue to play the dial tone after the preset numbers are input on the predialing screen ...

Page 284: ...the Configuration Parameter Parameter Permitted Values Default features redial_tone Integer within 6 digits Blank Description Configures the phone to continue to play the dial tone after the preset numbers are input on the predialing screen Example features redial_tone 125 The phone will continue to play the dial tone after inputting 125 on the predialing screen If it is left blank the phone will ...

Page 285: ...tone Customized tones or select specialized tone sets vary from country to country can be used to indicate different conditions of the phone The default tones used on phones are the US tone sets Available tone sets for phones Australia Austria Brazil Belgium Chile China Czech Czech ETSI Denmark Finland France Germany Great Britain Greece Hungary Lithuania India Italy Japan Mexico New Zealand Nethe...

Page 286: ...back Info When receiving a special message Stutter When receiving a voice mail Auto Answer When automatically answering a call For more information on auto answer refer to Auto Answer on page 197 Tones can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the tones for the phone Parameters voice tone cou...

Page 287: ...erface None voice tone dial String Blank Description Customizes the dial tone tonelist element element element Where element Freq1 Freq2 Freq3 Freq4 Duration Freq the frequency of the tone ranges from 200 to 4000Hz If it is set to 0Hz it means the tone is not played A tone is comprised of at most four different frequencies Duration the duration in milliseconds of the dial tone ranges from 0 to 300...

Page 288: ...e works only if the value of the parameter voice tone country is set to Custom Web User Interface Settings Tones Busy Phone User Interface None voice tone congestion String Blank Description Customizes the tone when the network is congested The value format is Freq Duration For more information on the value format refer to the parameter voice tone dial Note This feature works only if the value of ...

Page 289: ... play the info tone with the special information for example The number you are calling is not in service The value format is Freq Duration For more information on the value format refer to the parameter voice tone dial Note This feature works only if the value of the parameter voice tone country is set to Custom Web User Interface Settings Tones Info Phone User Interface None voice tone stutter S...

Page 290: ...e value format refer to the parameter voice tone dial Note This feature works only if the value of the parameter voice tone country is set to Custom Web User Interface Settings Tones Auto Answer Phone User Interface None Configure Tones via the Web User Interface Click Settings Tones Settings Tones Select the country from the Select Country drop down list If Custom is selected a tone can be custom...

Page 291: ...tion File y0000000000xx cfg Configure whether to play a warning tone when the phone receives a new voice mail Parameter features voice_mail_tone_enable Local Web User Interface Configure whether to play a warning tone when the phone receives a new voice mail Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default ...

Page 292: ...284 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Voice Mail Tone via the Web User Interface Click Features General Information Features General Information ...

Page 293: ...tion File y0000000000xx cfg Configure headset prior Parameter features headset_prior Local Web User Interface Configure headset prior Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default features headset_prior 0 or 1 0 Description Enables or disables preferential use of headset mode for all incoming calls and o...

Page 294: ...286 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Headset Prior via the Web User Interface Click Features General Information Features General Information ...

Page 295: ...vate headset mode Ringer device for headset can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the ringer device for the phone Parameter features ringer_device is_use_headset Local Web User Interface Configure the ringer device for the phone Navigate to http phoneIPAddress servlet p feat ures audio q ...

Page 296: ... headsets must be physically connected to the headset and handset jacks respectively Once the phone connects to a call the user with the headset connected to the headset jack has full duplex capabilities while the user with the headset connected to the handset jack is only able to listen Dual headset can be configured using the configuration files or locally Configuration Methods Central Provision...

Page 297: ...n Enables or disables dual headset feature 0 Disabled 1 Enabled users can use two headsets on one phone When the phone joins in a call the users with the headset connected to the headset jack have a full duplex conversation while the users with the headset connected to the handset jack are only allowed to listen to Web User Interface Features General Information Dual Headset Phone User Interface N...

Page 298: ...290 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Dual Headset via the Web User Interface Click Features General Information Features General Information ...

Page 299: ...xx cfg Configure the sending volume of the speaker Parameter voice handfree_send Configure the sending volume of the handset Parameter voice handset_send Configure the sending volume of the headset Parameter voice headset_send Details of the Configuration Parameters Parameter Permitted Values Default voice handfree_send Integer from 50 to 50 0 Description Configures the sending volume of the speak...

Page 300: ...oder capable of encoding or decoding a digital data stream or signal by implementing an algorithm The object of the algorithm is to represent a high fidelity audio signal with a minimum number of bits This can effectively reduce the frame size and the bandwidth required for audio transmission The audio codec the phone uses to establish a call should be supported by the SIP server When placing a ca...

Page 301: ...network bandwidth is used for the RTP stream transfer Before establishing a conversation codec and ptime are negotiated through SIP signaling The valid values of ptime range from 10 to 60 in increments of 10 milliseconds The default ptime is 20ms Ptime negotiation can also be disabled The attribute rtpmap is used to define a mapping from RTP payload codes to a codec clock rate and other encoding p...

Page 302: ...es can be performed using the configuration files or locally Configuration Methods Central Provisioning Configuration File MAC cfg Configure the codecs to be used Parameters static account 1 codec Y enable static account 1 codec Y payload_type Configure the priority and rtpmap for the enabled codec Parameters static account 1 codec Y priority static account 1 codec Y rtpmap Local Web User Interfac...

Page 303: ... enable 1 It means that the codec PCMU is enabled on the account Web User Interface Account Codec Phone User Interface None static account 1 codec Y payload_type Y ranges from 1 to 13 Refer to the following content Refer to the following content Description Configures the codec for the account Permitted Values G722 PCMU PCMA G729 G726 16 G726 24 G726 32 G726 40 iLBC G723_53 G723_63 SILK_NB SILK_WB...

Page 304: ...2 the default value is 0 When Y 13 the default value is 0 Example static account 1 codec 1 priority 2 Web User Interface Account Codec Phone User Interface None static account 1 codec Y rtpmap Y ranges from 1 to 13 Integer from 0 to 127 Refer to the following content Description Configures the rtpmap of the audio codec for the account Default When Y 1 the default value is 0 When Y 2 the default va...

Page 305: ... Codec Select the codec to be enabledfrom the Disable Codecs column andthen click The selected codec appears in the Enable Codecs column Repeat the step 3 to add more codecs to the Enable Codecs column To remove the codec from the Enable Codecs column select the codec to be removed and then click To adjust the priority of codecs select the codec to reprioritize and then click or Click Confirm to a...

Page 306: ...dset NOTE Utilizing Acoustic Echo Cancellation will introduce a small delay into the audio path which might cause lower voice quality AEC can be configured using the configuration files or via web user interface Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure AEC Parameter voice echo_cancellation Local Web User Interface Configure AEC Navigate to http phon...

Page 307: ...ttings Voice Select Enabled or Disabled from the ECHO drop down list Click Confirm to accept the change Voice Activity Detection Voice Activity Detection VAD can avoid unnecessary coding or transmission of silence packets in VoIP applications saving on computation and network bandwidth VAD can be configured using the configuration files or locally ...

Page 308: ...ce vad Local Web User Interface Configure VAD Navigate to http phoneIPAddress servlet p setti ngs voice q load Details of the Configuration Parameter Parameter Permitted Values Default voice vad 0 or 1 0 Description Enables or disables the VAD Voice Activity Detection feature on the phone 0 Disabled 1 Enabled Web User Interface Settings Voice Echo Cancellation VAD Phone User Interface None ...

Page 309: ... noise for voice communications during periods of silence in a conversation NOTE VAD is used to send CN packets when the phone detect silence CNG is used to generate comfortable noise when the phone receives CN packets from the other side For example A is talking with B A VAD 1 CNG 1 B VAD 0 CNG 1 If A mutes the call since VAD 1 A will send CN packets to B When receiving CN packets B will generate...

Page 310: ...g Configure CNG Parameter voice cng Local Web User Interface Configure CNG Navigate to http phoneIPAddress servlet p setti ngs voice q load Details of the Configuration Parameter Parameter Permitted Values Default voice cng 0 or 1 1 Description Enables or disables the CNG Comfortable Noise Generation feature on the phone 0 Disabled 1 Enabled Web User Interface Settings Voice Echo Cancellation CNG ...

Page 311: ...412A UC P100 S UC P110 S Phones for Skype for Business 303 Configure CNG via the Web User Interface Click Settings Voice Settings Voice Select Enabled or Disabled from the CNG drop down list Click Confirm to accept the change ...

Page 312: ... Local Web User Interface Configure the mode of the jitter buffer and the delay time for the jitter buffer Navigate to http phoneIPAddress servlet p setti ngs voice q load Details of the Configuration Parameters Parameter Permitted Values Default voice jib adaptive 0 or 1 1 Description Configures the type of jitter buffer 0 Fixed 1 Adaptive Web User Interface Settings Voice JITTER BUFFER Type Phon...

Page 313: ...ks only if the value of the parameter voice jib adaptive is set to 1 Adaptive Web User Interface Settings Voice JITTER BUFFER Max Delay Phone User Interface None voice jib normal Integer from 0 to 400 120 Description Configures the normal delay time in milliseconds for the jitter buffer Note This feature works only if the value of the parameter voice jib adaptive is set to 0 Fixed Web User Interfa...

Page 314: ... the Min Delay field The valid value ranges from 0 to 300 Enter the maximum delay time for adaptive jitter buffer in the Max Delay field The valid value ranges from 0 to 300 Enter the fixed delay time for fixed jitter buffer in the Normal field The valid value ranges from 0 to 300 Click Confirm to accept the changes Noise Suppression Extraneous noises when transmitted to remote participants can be...

Page 315: ...ion Parameter voice tns enable Local Web User Interface Configure the Noise Suppression Navigate to http phoneIPAddress servlet m mod _data p settings voice q load Details of the Configuration Parameter Parameter Permitted Values Default voice tns enable 0 or 1 1 Description Enables or disables the Noise Suppression feature on the IP phones 0 Disabled 1 Enabled Web User Interface Settings Voice No...

Page 316: ... to accept the change Smart Noise Block Use the Smart Noise Block feature to block out noises when there is no speech in a call Smart Noise Block can be configured using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure Smart Noise Block Parameter voice ans_nb enable Local Web User Interface Configure Smart Noise Block Navigate to http ...

Page 317: ...e Block feature on the IP phones 0 Disabled 1 Enabled Note This feature works only if the value of the parameter voice tns enable is set to 1 Enabled Web User Interface Settings Voice Noise Proof Smart Noise Block Phone User Interface None Configure Smart Noise Block via the Web User Interface Click Settings Voice Settings Voice Select Enabled or Disabled from the Smart Noise Block drop down list ...

Page 318: ...ting a DTMF Digit DTMF digits are transmitted by RTP Events compliant with RFC 2833 The payload type and sending times of the end RTP Event packet can be configured The RTP Event packet contains 4 bytes The 4 bytes are distributed over several fields denoted as Event End bit R bit Volume and Duration If the End bit is set to 1 the packet contains the end of the DTMF event The sending times of the ...

Page 319: ...f the Configuration Parameter Parameter Permitted Values Default features dtmf repetition 1 2 or 3 3 Description Configures the repetition times for sending the end RTP Event packet during an active call Web User Interface Features General Information DTMF Repetition Phone User Interface None ...

Page 320: ...P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure the Number of Times to Send the End RTP Event packet via the Web User Interface Click Features General Information Features General Information ...

Page 321: ...figuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure Suppress DTMF Display and Suppress DTMF Display delay Parameters features dtmf hide features dtmf hide_delay Local Web User Interface Configure Suppress DTMF Display and Suppress DTMF Display delay Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Co...

Page 322: ...scription Enables or disables the phone to display the DTMF digits for a short period before displaying asterisks during an active call 0 Disabled 1 Enabled Note This feature works only if the value of the parameter features dtmf hide is set to 1 Enabled Web User Interface Features General Information Suppress DTMF Display Delay Phone User Interface None ...

Page 323: ... DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 315 Configure Suppress DTMF Display and Suppress DTMF Display Delay via the Web User Interface Click Features General Information Features General Information ...

Page 324: ...ters features dtmf replace_tran features dtmf transfer Local Web User Interface Configure transfer via DTMF Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameters Parameter Permitted Values Default features dtmf replace_tran 0 or 1 0 Description Enables or disables the sending of DTMF sequences for transfer function when pressing a Transfer Bind ...

Page 325: ... characters Blank Description Configures the DTMF digits to be transmitted to perform call transfer Valid values are 0 9 and A D Example features dtmf transfer 123 Note This feature works only if the value of the parameter features dtmf replace_tran is set to 1 Enabled Web User Interface Features General Information Tran Send DTMF Phone User Interface None ...

Page 326: ...318 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Transfer via DTMF via the Web User Interface Click Features General Information Features General Information ...

Page 327: ... using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure play local DTMF tone Parameter features play_local_dtmf_tone_enable Local Web User Interface Configure play local DTMF tone Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default fea...

Page 328: ...20 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure Play Local DTMF Tone via the Web User Interface Click Features General Information Features General Information ...

Page 329: ...ccess URL of Skype for Business feature license Parameter lync_license_dat url Local Web User Interface Specify the access URL of Skype for Business feature license Navigate to http phoneIPAddress servlet p secur ity license q load Details of the Configuration Parameter Parameter Permitted Values Default lync_license_dat url String within 99 characters Blank Description Configures the access URL o...

Page 330: ... options are protected by two privilege levels user and administrator each with its own password When logging into the web user interface the user must enter the user name and password to access various menu options The default user password is user and the default administrator password is admin For security reasons the user or administrator should change the default user or administrator passwor...

Page 331: ...ser_password String within 32 characters user Description Configures the password of the user or administrator for the phone s web user interface access The phone uses user as the default user password and admin as the default administrator password The valid value format is username new password Example static security user_password user 123 means setting the password of user current user name is...

Page 332: ...32 126 0x20 0x7E except 58 3A NOTE If logging into the web user interface of the phone with the user credential the old user password must be entered in the Old Password field Click Confirm to accept the changes Change the Administrator Password via the Phone User Interface Tap Setting Advanced default password admin Set Password Enter the current administrator password in the Current Password fie...

Page 333: ...ogout time Parameter features relog_offtime Local Web User Interface Configure auto logout time Navigate to http phoneIPAddress servlet p feat ures general q load Details of the Configuration Parameter Parameter Permitted Values Default features relog_offtime Integer from 1 to 1000 5 Description Configures the timeout interval in minutes for web access authentication Example features relog_offtime...

Page 334: ...26 UC P100 S UC P110 S Phones for Skype for Business Supplemental Guide DOC 8412A Configure the Auto Logout Time via the Web User Interface Click Features General Information Features General Information ...

Page 335: ...al Provisioning Configuration File y0000000000xx cfg Configures the phone lock feature Parameter phone_setting phone_lock enable Configures the time in minutes the phone is idle before it automatically locks Parameter phone_setting phone_lock lock_time_out Configures the unlock attempts Parameter sfb phone_lock max_attempts Configures the phone to be locked and unlocked automatically along with th...

Page 336: ...ly locks Web User Interface Settings Phone Lock Idle time out 1 1440mins Phone User Interface Menu Setting Basic Phone Lock Idle time out sfb phone_lock max_attempts 3 to 10 5 Description Configures the maximum number of unsuccessful unlock attempts for a locked phone that is not in a call The user will be automatically signed out of the phone when the unsuccessful unlock attempts exceed the limit...

Page 337: ...within 5 minutes of prompt 0 Disabled 1 Enabled Note If this parameter is changed the phone will reboot to effect the change Web User Interface None Phone User Interface None Configure Phone Lock via the Web User Interface Click Settings Phone Lock Settings Phone Lock Select the Enabled from the Phone Lock drop down list Enter the lock PIN in the Phone Unlock PIN 6 15 Digit field Enter the time ou...

Page 338: ...changed The TLS protocol uses asymmetric encryption for authentication of key exchange symmetric encryption for confidentiality and message authentication codes for integrity Symmetric encryption For symmetric encryption the encryption key and the corresponding decryption key can be told by each other In most cases the encryption key is the same as the decryption key Asymmetric encryption For asym...

Page 339: ... DSS AES128 SHA AES128 SHA RC2 CBC MD5 IDEA CBC SHA DHE DSS RC4 SHA RC4 SHA RC4 MD5 RC4 64 MD5 EXP1024 DHE DSS DES CBC SHA EXP1024 DES CBC SHA EDH RSA DES CBC SHA EDH DSS DES CBC SHA DES CBC SHA DES CBC MD5 EXP1024 DHE DSS RC4 SHA EXP1024 RC4 SHA EXP1024 RC4 MD5 EXP EDH RSA DES CBC SHA EXP EDH DSS DES CBC SHA EXP DES CBC SHA EXP RC2 CBC MD5 EXP RC4 MD5 ...

Page 340: ...t will send Skype for Business phones can encrypt SIP with TLS which is called SIPS When TLS is enabled for an account the SIP message of this account will be encrypted and a lock icon appears on the LCD screen after the successful TLS negotiation Certificates The Skype for Business phone can serve as a TLS client or a TLS server The TLS requires the following security certificates to perform the ...

Page 341: ...icates list The trusted certificates list and the server certificates list contain the default and custom certificates The type of certificates the Skype for Business phone accepts can be specified default certificates custom certificates or all certificates The Common Name Validation feature enables the phone to require validation of the common name of the certificate sent by the connecting serve...

Page 342: ...certificates feature Upload the server certificates Navigate to http phoneIPAddress servlet p serve r cert q load Details of the Configuration Parameters Parameter Permitted Values Default static security trust_certificates 0 or 1 1 Description Enables or disables trusting only the server certificates in the Trusted Certificates list 0 Disabled the phone will trust the server no matter whether the...

Page 343: ... static security cn_validation 0 or 1 0 Description Enables or disables mandatory validation of the CommonName or SubjectAltName of the certificate sent by the server 0 Disabled 1 Enabled Note If the parameter is changed the phone will reboot to effect the change Web User Interface Security Trusted Certificates Common Name Validation Phone User Interface None static security dev_cert 0 or 1 0 Desc...

Page 344: ...calhost all Blank Description Deletes all uploaded trusted certificates Example static trusted_certificates delete http localhost all Web User Interface None Phone User Interface None static server_certificates url URL within 511 characters Blank Description Configures the access URL of the certificate the phone sends for authentication Example static server_certificates url http 192 168 1 20 ca p...

Page 345: ...one is reset to factory defaults 0 Disabled 1 Enabled Web User Interface None Phone User Interface None Configure the Trusted Certificates via the Web User Interface Click Security Trusted Certificates Security Trusted Certificates Select Enabled or Disabled from the Only Accept Trusted Certificates Common Name Validation drop down lists and the types of certificates from the CA Certificates drop ...

Page 346: ...ental Guide DOC 8412A Upload a Trusted Certificate via the Web User Interface Click Security Trusted Certificates Security Trusted Certificates Click Browser to select the certificate pem crt cer or der from the local system Click Upload to upload the certificate ...

Page 347: ... Skype for Business 339 Configure the Server Certificates via the Web User Interface Click Security Server Certificates Security Server Certificates Select the types of certificates from the Device Certificates drop down list Click Confirm to accept the change ...

Page 348: ...ick Upload to upload the certificate A dialog box pops up to prompt Success The Server Certificate has been loaded Rebooting please wait Troubleshooting This section provides an administrator with general information for troubleshooting some common issues they may encounter during use Skype for Business phones can provide feedback in a variety of forms such as log files packets status indicators e...

Page 349: ...ocally Configuration Methods Local Web User Interface Configure memory information feature Navigate to http phoneIPAddress servlet p stat us systeminfo q load Configure Memory Information via the Web User Interface Click Status Memory Info Status Memory Info Select the refresh interval from the drop down list If Disabled is selected the page will not be refreshed Click Refresh Now to refresh the p...

Page 350: ...ype for Business feature license is imported to the phone Values Installed None License Validity Term of validity of the license in days Authentication info User Type Indicates the account type Values UNKNOW PIN ONPREM MANAGED FEDERATED SIP Authentication Indicates the SIP authentication type Values UNSET NTLM KERBEROS NEGOTIATE TLS_DSK Sign in Authentication Type Indicates the Sign in authenticat...

Page 351: ...oE QoE Status Indicates the QOE status QoE URI Indicates the address where to send Quality of Experience QoE report In Call QoE Status Indicates the QOE status during a call In Call QoE Interval Indicates the interval the phone sends a Quality of Experience QoE report to the server during a call Hot desking Hot desking Status Indicates whether the phone is in hot desking mode Hot desking Time out ...

Page 352: ...led the calendar on the phone is synchronized with the Exchange server Contact Status Indicates whether to download Outlook contact from the Exchange server to the phone Calllog Status Indicates whether the Exchange call log feature is enabled If it is enabled call logs on the phone are synchronized with the Exchange server VoiceMail Status Indicates whether the Exchange voice mail feature is enab...

Page 353: ...on the server Parameter static auto_provision local_log backup append max_fil e_size Configure the phone to upload local log files to the server Parameter static auto_provision local_log backup enable Configure the period of the local log file uploads to the server Parameter static auto_provision local_log backup upload _period Configure the behavior when local log files on the server reach the ma...

Page 354: ...led the phone will not record log files locally Previously recorded log files are still kept on the phone 1 Enabled the phone will record log files locally The local log files can be uploaded to the provisioning server or a specific server or they can be exported to the local PC Note Do not disable this feature Web User Interface Settings Configuration Local Log Switch Phone User Interface None st...

Page 355: ...ult Value 5120 kb Example static local_log max_file_size 1024 Web User Interface Settings Configuration Max Log File Size 1024 2048KB Phone User Interface None static auto_provision local_log backup enable 0 or 1 0 Description Enables or disables uploading the local log files to the provisioning server or to a specific server 0 Disabled 1 Enabled the phone will upload the local log files to the pr...

Page 356: ...d Note This feature works only if the value of the parameter static auto_provision local_log backup enable is set to 1 Enabled Web User Interface Settings Configuration Backup Server URL Phone User Interface None static auto_provision local_log backup upload_period Integer from 30 to 86400 180 Description Configures the period in seconds of the local log file uploads to the provisioning server or ...

Page 357: ...inue to uploading log files 1 Stet the phone will stop uploading log files Web User Interface Settings Configuration Backup limit mode Phone User Interface None static auto_provision local_log backup bootlog uploa d_wait_time Integer from 1 to 86400 120 Description Configures the waiting time in seconds before the phone uploads the boot log file to the provisioning server or to a specific server a...

Page 358: ...es for Skype for Business Supplemental Guide DOC 8412A Export the Local Log File to a Local PC via the Web User Interface Click Settings Configuration Settings Configuration Select Enabled from the Local Log Switch drop down list ...

Page 359: ...e User Interface only When uploading a log the HTTP POST sent from phone has the following headers UCDevice_Type with a value of 3PIP UCDevice_ID containing a unique string identifying the phone The UCDevice_ID contains at minimum the following entries VendorName phone manufacturer name DeviceModel phone model Firmware version MAC address Example UCDevice_ID Crestron_UC PHONE S_66 9 0 30_00156574B...

Page 360: ...ss Supplemental Guide DOC 8412A Back Up the Local Log Files to a Server via the Web User Interface Click Settings Configuration Settings Configuration Select Enabled from the Enable log backup drop down list Enter the path in the Backup Server URL field ...

Page 361: ...og and start over when the server reaches its capacity Select Stet to have the phone stop uploading the local log when the server reaches its capacity Enter the time in seconds in the Bootlog backup time field It configures the waiting time in seconds before the phone uploads the MAC boot log file to the server after startup Click Confirm to accept the changes Syslog The phone can be configured to...

Page 362: ...s Configuration Syslog Switch Phone User Interface None static syslog server IP address or domain name Blank Description Configures the IP address or domain name of the syslog server Example static syslog server 192 168 1 100 Web User Interface Settings Configuration Syslog Server Phone User Interface None static syslog level 5 or 6 5 Description Configures the level of syslog information displaye...

Page 363: ...ype for Business 355 Export the Log Files to a Syslog Server via the Web User Interface Click Settings Configuration Settings Configuration Select Enabled or Disabled from the Syslog Switch drop down list Enter the syslog server address in the Syslog Server field ...

Page 364: ...yslog Facility drop down list It configures the facility that generates the log messages Select Enabled or Disabled from the Syslog Prepend Mac drop down list It configures whether the uploaded log messages have the phone MAC address or not Click Confirm to accept the changes View the Syslog Message The syslog file stored in the specified folder on the syslog server can be viewed The location of t...

Page 365: ...10 S Phones for Skype for Business 357 Capture Packets via the Web User Interface Click Settings Configuration Settings Configuration In the Pcap Feature field click Start to start capturing signal traffic Reproduce the issue to get stack traces ...

Page 366: ... LAN port The span to PC Port can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the span to PC Port Parameter static network span_to_pc_port Local Web User Interface Configure the span to PC Port Navigate to http phoneIPAddress servlet p networ k adv q load Details of the Configuration Parameter Para...

Page 367: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 359 Enable the Span to PC Port via the Web User Interface Click Network Advanced Network Advanced ...

Page 368: ...matically reboot when it detects a fatal failure This feature can be configured using the configuration files or via web user interface Watch dog can be configured using the configuration files or locally Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Configure the Watch Dog feature Parameter static watch_dog enable Local Web User Interface Configure the Watch Dog ...

Page 369: ...tors Status indicators may consist of the power LED MESSAGE key LED line key indicator headset key indicator and the on screen icon The following shows two examples of obtaining the phone information from status indicators on Skype for Business phones If a LINK failure of the phone is detected a prompting message Network unavailable is displayed on the LCD screen If a voice mail is received the Po...

Page 370: ...nd cfg MAC config cfg MAC static cfg MAC non static cfg MAC all cfg BIN Configuration Files The config bin file is an encrypted file For more information on config bin file contact Crestron True Blue Support at www crestron com support Configuration changes can be performed using the following methods Configuration Methods Central Provisioning Configuration File y0000000000xx cfg Specify the acces...

Page 371: ...onfiguration url URL within 511 characters Blank Description Configures the access URL for the custom configuration files Note The file format of the custom configuration file must be bin If the parameter is changed the phone will reboot to make the change take effect Web User Interface Settings Configuration Export or Import Configuration Phone User Interface None ...

Page 372: ...tal Guide DOC 8412A Export a BIN Configuration File via the Web User Interface Click Settings Configuration Settings Configuration In the Export or Import Configuration section click Export to open the file download window and then save the file to the local system ...

Page 373: ...s 365 Import a BIN Configuration File via the Web User Interface Click Settings Configuration Settings Configuration In the Export or Import Configuration section click Browser to locate a BIN configuration file from the local system Click Import to import the configuration file ...

Page 374: ...for Business server It can be exported only if the value of the parameter static auto_provision custom protect is set to 1 MAC config cfg This file contains changes associated with non static settings made using configuration files It can be exported only if the value of the parameter static auto_provision custom protect is set to 1 MAC static cfg This file contains all changes associated with sta...

Page 375: ...xport a CFG Configuration File via the Web User Interface Click Settings Configuration Settings Configuration Select the CFG configuration file from the Export CFG Configuration File drop down list Click Export to open the file download window and then save the file to the local system ...

Page 376: ...b User Interface The phones support three types of diagnostic files including Pcap trace log files boot log and sys log and BIN configuration files to help analyze problems These files can be exported The file format of exported diagnostic file is tar To export the files Click Settings Configuration Settings Configuration ...

Page 377: ...ocal system Open the folder to which the files were extracted and identify the files to view The Pcap trace log files boot log and sys log and BIN configuration files be selected for export For more information refer to Capture Packets on page 356 Log Files on page 344 and Analyze Configuration Files on page 362 Troubleshooting Solutions This section describes solutions to common issues that may o...

Page 378: ...lient A local directory is written to the phone s flash memory When signing into different phones using the same account each phone displays the same Skype for Business contacts while a local directory can only be viewed on a specific phone Audio Issues Increase or Decrease the Volume Press the volume key to increase or decrease the ringer volume when the phone is idle or ringing or to adjust the ...

Page 379: ...disabled For more information refer to 180 Ring Workaround on page 204 Bluetooth Issues Phone Does Not Always Connect with Bluetooth Device Delete the registration information of the Bluetooth device on both the phone and the Bluetooth device and then pair and connect them again Contact Crestron or the Bluetooth device manufacturer for more information Bluetooth Headset Affects Voice Quality Bluet...

Page 380: ...correctly via the phone s Web User Interface Resetting Issues If troubleshooting suggestions don t solve a problem the phone can be reset to its factory default settings Resetting the phone to factory default clears the flash parameters removes log files user data and cached data and resets the administrator password to admin All custom settings will be overwritten NOTE If the value of the paramet...

Page 381: ...et the phone to factory default settings Reset the Phone via the Web User Interface Click Settings Upgrade Settings Upgrade Click Reset to Factory Setting Reset the Phone to a Custom Factory Configuration The phone can be reset to a custom factory configuration if required Some values in the default factory configuration file can be changed to generate a custom factory configuration file which can...

Page 382: ...tic features custom_factory_config enable 0 or 1 0 Description Enables or disables importing a custom factory configuration file 0 Disabled 1 Enabled Import Factory Configuration item will be displayed on the phone s Web User Interface at Settings Configuration A custom factory configuration file can be imported or deleted via the Web User Interface Web User Interface None Phone User Interface Non...

Page 383: ...00 S UC P110 S Phones for Skype for Business 375 Import the Custom Factory Configuration Files via the Web User Interface Click Settings Configuration Settings Configuration Click Browser to locate the custom factory configuration file ...

Page 384: ...erface refer to Reset the Phone to a Custom Factory Configuration on page 373 User defined factory configurations can be deleted via the Web User Interface Rebooting Issues Reboot the Phone via the Web Phone User Interface Reboot the Phone via the Phone User Interface Tap Menu Setting Advanced default password admin Reboot Tap Reboot Tap OK Reboot the Phone via the Web User Interface Click Setting...

Page 385: ... gateway IP address of Skype for Business phone or voice gateway Determined by destination device UDP RTP protocol port it is used to send or receive audio stream 1024 65535 File server IP address of file server Determined by destination device TCP HTTP protocol port it is used to download file 1024 65535 AA IP address of AA Determined by destination device TCP HTTP protocol port it is used for AA...

Page 386: ...Business phones IP address of Skype for Business phones 1 65535 TCP HTTP port default value 80 1 65535 TCP HTTP port default value 443 Skype for Business phone of voice gateway Skype for Business phone or voice gateway 2 65535 UDP RTP protocol port it is used by destination device to send or receive audio stream Password Issues Restore the Administrator Password Performing a factory reset restores...

Page 387: ...hone is idle to check the basic information e g IP address MAC address and firmware version Difference Between Enabling and Disabling the RFC2453 Hold Feature With the RFC2453 Hold feature enabled SDP media direction attributes such as a sendonly per RFC 2543 are used in the INVITE message when placing a call on hold Packets With the RFC2453 Hold feature disabled SDP media connection address c 0 0...

Page 388: ...S Phones for Skype for Business Supplemental Guide DOC 8412A Packets For more information on RFC 2543 hold feature refer to Call Hold on page 206 For more information on capturing packets refer to Capture Packets on page 356 ...

Page 389: ...al distributed naming system for PC services or any resource connected to the Internet or a private network EAP MD5 Extensible Authentication Protocol Message Digest Algorithm 5 An algorithm provides authentication of the EAP peer to the EAP server but not mutual authentication EAP TLS Extensible Authentication Protocol Transport Layer Security A protocol that provides for mutual authentication in...

Page 390: ...require guaranteed delivery UDP User Datagram Protocol A protocol offering non guaranteed datagram delivery URI Uniform Resource Identifier A compact sequence of characters that identifies an abstract or physical resource URL Uniform Resource Locator A reference that specifies the address of an Internet resource VLAN Virtual LAN A group of hosts with a common set of requirements which communicate ...

Page 391: ...il no DST Denmark Greenland Nuuk 2 30 Newfoundland and Labrador 2 Brazil no DST 1 Portugal Azores 0 Denmark Faroe Islands Torshavn GMT Greenland Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hun...

Page 392: ...la 9 Japan Tokyo Korea Seoul Russia Yakutsk Chita 9 30 Australia Adelaide Australia Darwin 10 Australia Brisbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka Time 12 45 New Zealand Chatham Islands 13 Tonga Nukualofa 1...

Page 393: ...ary Root CA G2 ECC Thawte Primary Root CA G3 SHA256 Thawte Server CA VeriSign Class 1 Public Primary Certification Authority VeriSign Class 1 Public Primary Certification Authority G2 VeriSign Class 1 Public Primary Certification Authority G3 VeriSign Class 2 Public Primary Certification Authority G2 VeriSign Class 2 Public Primary Certification Authority G3 VeriSign Class 3 Public Primary Certifi...

Page 394: ...n Authority DST Root CA X3 ISRG Root X1 intermediate certificates Let s Encrypt Authority X1 and Let s Encrypt Authority X2 are signed by the root certificate ISRG Root X1 Baltimore CyberTrust Root DigiCert Cloud Services CA 1 D Trust Root Class 3 CA 2 2009 AddTrust External CA Root Starfield Root Certificate Authority G2 NOTE Crestron maintains a built in list of most common CA Certificates Due t...

Page 395: ...riority They take effect no matter what method Web User Interface Phone User Interface configuration files or In band provisioning is used for provisioning All static settings are never saved to the MAC local cfg file All static settings are not affected by the overwrite mode Even if the parameters associated with static settings are deleted the values of the parameters associated with static sett...

Page 396: ...lace a call on hold Press again to resume the call VOICEMAIL Press to access voicemail VOLUME Press to lower the volume Press to raise the volume Numeric Keypad Use to dial numbers or enter information Indicator LED Indicates call status message status and phone s system status Red The phone is initializing Fast flashing red The phone is ringing Slow flashing red The phone is receiving a voicemail...

Page 397: ...The button glows red when the mute feature is activated REDIAL Press to redial the last dialed number SPEAKERPHONE Press to toggle the speakerphone for hands free operation The button glows green when the speakerphone is activated Sign In Upon startup the user is prompted to sign in to the Skype for Business application A user can sign in to the phone from the phone or the web Tap User Sign in or ...

Page 398: ...n in address user name and password User Sign in Tap User Sign in Enter the sign in address user name and password in the respective fields and tap Sign in Follow the on screen instructions for creating a lock PIN and tap Save The Favorites screen is displayed Favorites Screen Web Sign in Select the Web Sign in option to sign in from a web browser ...

Page 399: ...e phone display Follow the on screen instructions for creating a lock PIN and tap Save The Favorites screen is displayed Favorites Screen Sign Out from the Skype for Business Service Tap the user icon on the upper right corner of the screen to manage the Skype for Business presence A list of options is displayed Sign Out Tap Sign Out ...

Page 400: ...screen is displayed Lock the Phone To lock the phone tap Lock The Lock screen is displayed Lock Screen NOTE The phone can be set to lock after a set amount of time has elapsed Refer to Configure Phone Lock via the Phone User Interface on page 330 Overview of the Touch Screen The following screens can be accessed on the phone The Favorites Screen The History Screen The Contacts Screen The Menu Scre...

Page 401: ...r a contact Lock the phone Use the intercom Manage the Skype for Business presence Sign out from the Skype for Business service Call a favorite contact View call history View contact groups Jump to a menu to view the calendar call a Skype for Business meeting check voice mail view the phone s status and adjust settings NOTE The features listed above are only available when configured as such Conta...

Page 402: ...isplayed before the Skype for Business favorites Skype for Business contacts also have an icon to indicate their presence status To access the Favorites screen Tap Favorites The Favorites screen is displayed Favorites Screen Slide up and down to view more favorites Access the History Screen Missed placed received and forwarded calls can be viewed in the History screen Tap History The Call Log scre...

Page 403: ... Contacts screen includes the local directory and Skype for Business directory Tap Contacts The Contacts screen is displayed Contacts Screen Slide up and down to view more groups Access the Menu Screen The menu screen provides access to phone features settings and information Tap Menu to display the Menu screen Tap Menu The Menu screen is displayed Menu Screen ...

Page 404: ...ouch screen to search for local and Skype for Business contacts Tap Search to display the search screen Search Screen Enter the phone number with the keypad or tap the cursor on the screen to use an on screen keyboard to enter the name to search for Search results are displayed as letters are typed Search Results ...

Page 405: ... the person Email address entries will call their Skype for Business account Digit entries will call a number Tap Add to Local to add the contact to the local contact list Tap Add to SFB to add the contact to the Skype for Business contact list Lock the Phone Tap Lock to lock the phone from unauthorized use For directions on unlocking the phone refer to Unlock the Phone on page 392 ...

Page 406: ...n is displayed Intercom List To use the intercom tap an entry in the intercom list Manage Skype for Business Presence Tap the user icon to manage the Skype for Business presence A list of options is displayed Skype for Business Presence Tap the desired presence setting NOTE A user can also sign out from the Skype for Business service For details refer to Sign Out from the Skype for Business Servic...

Page 407: ... Favorites Screen Tap a favorite contact to call them NOTE If the contact has a Skype for Business account and a regular telephone number the phone will dial the Skype for Business account View Call History Tap History to view the call logs Call Logs Filters Different filters can be applied to the call logs Tap All to view all of the calls in the call log ...

Page 408: ...hone Entry Details While viewing the logs tap an entry to view details Log Entry Detail While viewing the details a user can add the contact to the local directory add the contact to the Skype for Business directory or delete the entry from the call log Tap Add to Local to add the contact to the local directory Tap Add to Sfb to add the contact to the Skype for Business directory Tap Delete the de...

Page 409: ... Select screen is displayed History Select Screen A checkbox is shown next to each entry Tap the checkboxes of each entry to be deleted or tap Select All to select all of the entries in the log Tap Delete to delete the selected entries View Contact Groups Tap Contacts to view contact groups A list of contact groups is displayed Contact Groups NOTE Contact groups are managed in the Skype for Busine...

Page 410: ...nd contact options or tap Dial All to call all of the members in the group Additional Functions Tap Menu to access the calendar call a meeting access voice mail view phone status and adjust seetings View the Calendar Tap Calendar to view the calendar of scheduled events Calendar Navigate the calendar by tapping or When the date to be viewed is visible tap it to display the day s scheduled events ...

Page 411: ...ection details location and license information Change and View Phone Settings Tap Setting to configure features basic settings and advanced settings NOTE An administrative password is required to review and or change advanced settings For details refer to Set Up a System on page 9 Configure Basic Features on page 98 and Configuring Advanced Settings on page 235 Make Phone Calls Phone calls can be...

Page 412: ... with Skype for Business software must be used To join a Skype for Business meeting the user must accept the meeting using Microsoft Outlook or some other scheduling software that is compatible with Skype for Business software Create a Skype for Business Meeting A user can create an immediate Skype for Business meeting using the Meet Now function To do so Tap Menu and then tap Meet Now Meeting Scr...

Page 413: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 405 Join Function Calendar View Join Function Skype for Business Meeting Reminder ...

Page 414: ... When a Skype for Business meeting reminder is displayed do one of the following Tap Ignore to ignore the Skype for Business meeting reminder The Skype for Business meeting reminder will disappear and no further notifications will be displayed Tap Snooze to snooze the Skype for Business meeting reminder The Skype for Business meeting reminder will display again at the meeting s start time Tap Deta...

Page 415: ...Business meeting The Skype for Business meeting screen is displayed Meeting Screen Skype for Business Meeting Functions During a Skype for Business meeting the following functions are available Add participants Organizer and Presenter only Place a call on hold Manage participants Mute and or unmute all participants ...

Page 416: ...the Skype for Business Meeting Organizer Presenter Only Tap to add participants The contact search screen is displayed Add Participants Tap the cursor on the top of the screen for an on screen keyboard to use for entering the name to search Search results are displayed as letters are typed Search Results ...

Page 417: ...to use for the Skype for Business meeting Repeat steps 1 through 4 for each participant to be added Place a Call on Hold Tap Hold to place a call on hold Manage Participants Organizer and Presenter Only Tap Participants to view and manage Skype for Business meeting participants A list of participants is displayed on the Participants screen Manage Participants ...

Page 418: ... all participants Tap UnMute All to unmute all of the participants Additional Skype for Business Meeting Functions Tap More to view additional controls Repeatedly tapping More will display other controls Enable and or Disable Conference Attendance Announcements Tap E Anc to enable Skype for Business meeting attendance announcements Tap U Anc to disable announcements Lock and or Unlock a Skype for ...

Page 419: ... Use Voice Mail Tap Voice Mail to display voice mail messages Voice Mail Messages New messages are shown with a blue envelope icon while read messages are indicated with a grey envelope icon Tap a message to display information about it and display the message options Contact Details ...

Page 420: ...Message to listen to a message The message plays and playback controls are displayed Voice Mail Playback Call Back Tap the phone icon on the upper right corner to call back a person who left a message Mark a Message as Read To mark a message as read tap Mark as Read Delete a Message Tap Delete to delete a message ...

Page 421: ...Supplemental Guide DOC 8412A UC P100 S UC P110 S Phones for Skype for Business 413 This page is intentionally left blank ...

Page 422: ...restron Electronics Inc Supplemental Guide DOC 8412A 15 Volvo Drive Rockleigh NJ 07647 2052763 Tel 888 CRESTRON 09 13 19 Fax 201 767 7576 Specifications subject to www crestron com change without notice ...

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