Isys™ 2.8” Handheld WiFi Touchpanel
Crestron
TPMC-3X
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-3X Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Battery was not charged
or is discharged.
Place the TPMC-3X on the
docking station/charger and
charge the battery using the
provided power supply.
Touchpanel does
not turn on.
Battery connector is not
fully seated.
Check to see that battery is
properly connected.
TPMC-3X is off or in
standby mode or has no
power.
Verify the TPMC-3X has
power and is on or in standby
mode. Standby settings may
need to be lengthened.
No WAPs
defined/selected on the
TPMC-3X.
Refer to “WiFi Setup” which
starts on page 16 to
define/select WAPs.
No IP address
configured/obtained on
the TPMC-3X.
Refer to “IP Config” on page
19 to define IP addresses. If
the TPMC-3X is set up to use
DHCP, you can use the “IP
Config” window’s
IP Address
tab to verify the IP address
provided. If the number is
invalid for your subnet or no
number is present, verify the
DHCP server is working
properly.
Cannot upload VT
Pro-e project or
firmware from
Toolbox via Wi-Fi.
TPMC-3X is out of
range or has poor
access to the WAPs.
The TPMC-3X is out of range
of the WAP or is experiencing
interference. For detailed
information, refer to the latest
version of the Best Practices
for Installation and Setup of
Crestron RF Products
Reference Guide (Doc.
6689).
TPMC-3X does
not show
feedback and/or
does not control
any devices.
No WAPS
defined/selected on the
TPMC-3X.
Refer to “WiFi Setup” which
starts on page 16 to
define/select WAPs.
(Continued on following page)
40
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Isys™ 2.8” Handheld WiFi Touchpanel: TPMC-3X
Operations Guide – DOC. 6789F