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DM-TX-4K-202-C/DM-TX-4K-302-C: 4K DigitalMedia 8G+ Transmitters
Supplemental Guide – DOC. 7932A
DM-TX-4K-202-C and DM-TX-4K-302-C Troubleshooting (Continued)
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
The transmitter does not
remain powered on.
When the transmitter is not being
powered by the included power
pack, the DM OUT port is not
connected to a PoDM+, PoDM,
HDBaseT PoE+, or HDBaseT PoE
power sourcing equipment (PSE)
port that is required to power the
transmitter.
Ensure that the DM OUT port
is connected to an appropriate
PSE port when not being
powered by the included
power pack.
The SIMPL Windows program
is not operational.
In a configuration in which a
DigitalMedia switcher is not used,
the IP table is not set properly.
Verify that the IP table is set
properly in System Info in the
Crestron Toolbox application.
If the transmitter connects to a
DigitalMedia switcher, the
transmitter does not connect to
the correct DM input port of the
switcher.
Ensure that the transmitter
connects to the correct DM
input port of the switcher.
The video flickers or drops
when the transmitter is
touched or when metal in the
vicinity of the device is
touched.
The transmitter is not properly
grounded.
Ensure that the transmitter
is properly grounded.
NOTE:
If, for any reason, the factory default settings of the DM-TX-4K-202-C or
DM-TX-4K-302-C must be restored, do the following: From the Tools menu in the Crestron
Toolbox application, select Text Console and enter the following command:
restore y
Summary of Contents for DM-TX-4K-202-C
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