Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior
authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped
freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a
15% restocking fee, plus shipping costs, on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to
be non-warranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing
defects in materials and workmanship under normal use for a period of three (3) years from
the date of purchase from CRESTRON, with the following exceptions: disk drives and any
other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a
period of one (1) year; touchscreen display and overlay components are covered for 90 days;
batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized
CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of
the dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been
used in any application other than that for which it was intended, or if it has been subjected to
misuse, accidental damage, modification, or improper installation procedures. Furthermore,
this warranty does not cover any product that has had the serial number altered, defaced, or
removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event
shall CRESTRON be liable for incidental or consequential damages of any kind (property or
economic damages inclusive) arising from the sale or use of this equipment. CRESTRON is
not liable for any claim made by a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge
for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall
be covered only by the unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties,
expressed or implied, nor authorizes any other party to offer any warranty, including any
implied warranties of merchantability or fitness for a particular purpose. Any implied
warranties that may be imposed by law are limited to the terms of this limited warranty. This
warranty statement supercedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a
registered trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of
Microsoft Corporation.
