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Crestron 

CEN-TIA

 

 

Telephone Interface Module

 

Problem Solving 

Troubleshooting 

The following table provides corrective action for possible trouble situations. If 
further assistance is required, please contact a Crestron customer service 
representative.  

CEN-TIA Troubleshooting 

TROUBLE 

POSSIBLE CAUSE(S) 

CORRECTIVE ACTION 

Device does not 
function. 

Device is not 
communicating with the 
network. 

Use Crestron Toolbox to poll 
the network. Verify network 
connection to the device. 

 

Device is not receiving 
power from a Crestron 
power source. 

Use the provided Crestron 
power source. Verify 
connections. 

 

Device is not receiving 
sufficient power. 

Use the Crestron Power 
Calculator to help calculate 
how much power is needed 
for the system. 

 

Device Net ID or IP ID 
does not match control 
system ID setting. 

Use Crestron Toolbox or 
SIMPL to change the Net ID 
or IP ID. 

 

Control system not 
configured properly. 

Determine correct control 
system configuration and 
make appropriate changes. 

USB connection 
stops responding. 

USB connection 
terminated without first 
stopping the USB driver. 

Right click on the Safely 
Remove Hardware icon in the 
System Tray. 
Select Generic Crestron 
Console V2 device and click 
the stop button. 
Reconnect via Toolbox using 
the USB connection. 

Audio output is 
distorted. 

Mixer settings and/or 
audio source levels are 
too high. 

Reduce audio output levels 
until distortion disappears. 

Device does not 
perform the tasks 
programmed 
using CEN-TIA 
Menu Builder tool. 

Correct CEN-TIA Menu 
Builder project file not 
loaded or incorrectly 
configured. 

Check the CEN-TIA Menu 
Builder project file and make 
necessary changes. Upload 
correct file if necessary. 

CEN-TIA functions 
properly but 
feedback 
indicator(s) do(es) 
not illuminate. 

Feedback signal names 
incorrect in SIMPL 
Windows program. 

Verify SIMPL Windows 
program for feedback signal 
names. 

 

Operations Guide – DOC. 6414 

Telephone Interface Module: CEN-TIA  

  23 

Summary of Contents for CEN-TIA

Page 1: ...Crestron CEN TIA TelephoneInterfaceModule Operations Guide ...

Page 2: ...n by the Technical Documentation department at Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 1 888 CRESTRON All brand names product names and trademarks are the property of their respective owners 2007 Crestron Electronics Inc ...

Page 3: ... with Crestron SystemBuilder 11 Programming with Crestron Toolbox Text Console 12 Programming with Crestron Toolbox CEN TIA Menu Builder 14 Programming with SIMPL Windows 14 Example Program 17 Uploading and Upgrading 18 Establishing Communication 18 Programs and Firmware 20 Program Checks 21 Operation 22 Problem Solving 23 Troubleshooting 23 Check Network Wiring 24 Reference Documents 25 Further I...

Page 4: ......

Page 5: ... of any automation system function providing a prompt driven user interface that is simple to use Configuration software provided with the CEN TIA makes it easy to set up a menu of friendly voice commands using the preloaded voice prompts or your own custom audio files for personalized remote control of your home or office The CEN TIA can also dial out to your mobile phone to alert you to an alarm...

Page 6: ...kerphone interface for any touchpanel with built in microphone and speakers Integrated with the C2N IADS30x24 Intercom Distribution Switcher the CEN TIA can enable speakerphone capabilities for multiple touchpanels throughout the house Outlook and Palm Address Book Import Compatibility Both Microsoft Outlook Address Book and Palm Desktop Address Book can be imported into the CEN TIA Refer to the T...

Page 7: ... or later Operating Environment Temperature 32 to 122 F 0 to 50 C Humidity 10 to 90 RH non condensing Enclosure Black metal 0 5U 19 rack mountable using optional ST RMK sold separately Dimensions Height 1 80 in 4 57 cm 1 70 in 4 32 cm without feet Width 7 07 in 17 96 cm Depth 6 36 in 16 15 cm Weight 1 8 lbs 0 9 kg 1 The latest software versions can be obtained from the Crestron website Refer to th...

Page 8: ...Module Crestron CEN TIA CEN TIA Physical View CEN TIA Overall Dimensions 7 07 in 17 96 cm 1 2 3 4 5 6 7 6 36 in 16 15 cm 1 80 in 4 57 cm 8 9 10 11 12 13 14 15 4 Telephone Interface Module CEN TIA Operations Guide DOC 6414 ...

Page 9: ...10BaseT 100BaseTX Ethernet port auto negotiating Green LED indicates link status Yellow LED indicates Ethernet activity PIN SIGNAL PIN SIGNAL 1 TX 5 N C 2 TX 6 RC 3 RC 7 N C 4 N C 8 N C 10 MEMORY 1 MMC compatible card slot Accepts Multimedia memory card up to 1 GB 32 Mb included CAUTION Install with label facing up only Installing the memory card upside down will render it inoperable and may cause...

Page 10: ...her information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company Applicable connector jack Universal Service Order Codes USOC for the Equipment is RJ11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA ...

Page 11: ... the date of manufacture the CEN TIA has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling NOTE This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including i...

Page 12: ...hipped with DHCP enabled no default IP address If it is desirable to manually set the IP address of the CEN TIA DHCP disabled by using the Text Console in Toolbox Refer to the Toolbox help file for further details NOTE The CEN TIA can only be set up with the CEN TIA Menu Builder tool that is included in Toolbox version 1 04 13 and later NOTE The Ethernet port on the CEN TIA does not support Voice ...

Page 13: ...ded to ensure your safety When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack If the rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack NOTE If rack mounting is not required rubber feet are provided for tabletop mounting or stacking Apply th...

Page 14: ...UDIO SIGNALS TO AMP ETC NET TO CONTROL SYSTEM AND OTHER CRESNET DEVICES GROUND The CEN TIA s audio connections support both balanced and unbalanced line level audio These connectors are wired as shown in the following illustrations Audio Input Balanced and Unbalanced G Shield L R Jumpers G L R Left Right Shield Shield Audio Output Balanced and Unbalanced Shield AMP Left Right G L R Shield AMP Left...

Page 15: ...RED SOFTWARE VERSION Program control system to operate CEN TIA SIMPL Windows version 2 07 15 or later with SIMPL Cross Compiler version 1 1 or later and Library Update 444 or later Upload program and firmware configure internal menus events and commands Crestron Toolbox 1 04 13 or later with the CEN TIA Menu Builder tool Program with simple wizards for systems using a CEN TIA optional but recommen...

Page 16: ...ELETE ADDRBOOK DELETE Index Deletes the address book or record ADDRBOOK SAVE ADDRBOOK SAVE Saves the address book ADDRBOOK VERBOSE ADDRBOOK VERBOSE Sortfield Displays all of the fields for every record in the address book EMAIL EMAIL filename recipient server from Allows you to email a file from the CEN TIA MIXER MIXER channel LEFT RIGHT VOL MUTE BASS TREBLE BAL value The MIXER command alone will ...

Page 17: ...nd if one of the above country settings does not work PHONE DAA MODE OHS ACT DCT RZ RT LIM VOL MODE current line monitor LOW HIGH OHS on hook speed FAST SLOW ACT AC termination REAL COMPLEX impedance DCT DC termination LOW VOLTAGE JAPAN FCC CTR2 1 RZ ringer impedance MAX SYNTHESIZE RT ringer threshold select 11 17 Vrms LIM current limit CTR21 OTHER VOL line voltage adjust NORMAL LOWER PLAY PLAY NA...

Page 18: ...ouchpanel inputs etc For details about using the CEN TIA Menu Builder tool refer to the Toolbox help file Programming with SIMPL Windows NOTE While SIMPL Windows can be used to program the CEN TIA as it relates to a Crestron network with a control system it is recommended to use the Toolbox CEN TIA Menu Builder for configuring the device SIMPL Windows is Crestron s premier software for programming...

Page 19: ...incorporate the CEN TIA into the system as a Cresnet device drag the CEN TIA Cresnet from the Cresnet Control Modules Cresnet Audio Modules folder of the Device Library and drop it in the System Views Locating the Cresnet CEN TIA in the Device Library The system tree of the control system displays the devices in their appropriate slots with default IP ID or Net ID as shown in the following illustr...

Page 20: ...P ID of that unit would be 04 NOTE In the case of the Ethernet CEN TIA the IP ID must match the IP ID in the IP table If necessary double click a device to open the Device Settings window and change the IP ID or Net ID as shown in the following figures CEN TIA Device Settings Ethernet Window CEN TIA Device Settings Cresnet Window The ID code specified in the SIMPL Windows program must match the IP...

Page 21: ...d by double clicking on the icon or dragging it into Detail View A description of the CEN TIA symbol and for each signal in the symbol is described in the SIMPL Windows help file F1 Example Program An example program for the CEN TIA is available from the Example Program section of the Crestron website http www crestron com exampleprograms Operations Guide DOC 6414 Telephone Interface Module CEN TI...

Page 22: ...he device ID or creating an IP table to ensure proper functioning Establishing Communication Use Crestron Toolbox for communicating with the CEN TIA Refer to the Crestron Toolbox help file for details There are three methods of communication Direct Serial Communication Direct USB Communication PC RUNNING CRESTRON TOOLBOX CEN TIA SERIAL USB CEN TIA connects to PC running Toolbox via the USB port No...

Page 23: ...erial Communication PC RUNNING CRESTRON TOOLBOX CONTROL SYSTEM CEN TIA SERIAL ETHERNET OR USB CRESNET CEN TIA connects to control system via Cresnet Establish communications between the PC and the control system as described in the latest version of the 2 Series Reference Guide Doc 6256 which is available from the Crestron website http www crestron com manuals Operations Guide DOC 6414 Telephone I...

Page 24: ...TIA The entry should list the CEN TIA s IP ID specified on the CEN TIA s IP table and the internal gateway IP address 127 0 0 1 Programs and Firmware Program or firmware files may be distributed from programmers to installers or from Crestron to dealers Firmware upgrades are available from the Crestron website as new features are developed after product releases One has the option to upload progra...

Page 25: ...Ethernet connections display the System Info window click the icon and select the Functions menu to display actions that can be performed on the CEN TIA Be sure to use the Crestron Toolbox to create the CEN TIA IP table Select Functions IP Table Setup Add modify or delete entries in the IP table The CEN TIA can have only one IP table entry A defined IP table can be saved to a file or sent to the d...

Page 26: ...may be used to activate an air conditioning system and the CEN TIA would respond with Command accepted air conditioning is on The system may also be programmed to dial out and play a recorded message when a specific input such as from a security system is received By using CID information the system can be programmed to allow access from only a specific telephone to perform various functions or pl...

Page 27: ...D Control system not configured properly Determine correct control system configuration and make appropriate changes USB connection stops responding USB connection terminated without first stopping the USB driver Right click on the Safely Remove Hardware icon in the System Tray Select Generic Crestron Console V2 device and click the stop button Reconnect via Toolbox using the USB connection Audio ...

Page 28: ...following equation to calculate the cable length value on the equation s left side Cable Length Equation L Length of run or chain in feet R 6 Ohms Crestron Certified Wire 18 AWG 0 75 MM or 1 6 Ohms Cresnet HP 12 AWG 4 MM P Cresnet power usage of entire run or chain 2 2 L 40 000 R x P Where Make sure the cable length value is less than the value calculated on the right side of the equation For exam...

Page 29: ... time zone refer to the Crestron website http www crestron com for a listing of Crestron worldwide offices You can also log onto the online help section of the Crestron website to ask questions about Crestron products First time users will need to establish a user account to fully benefit from all available features Future Updates As Crestron improves functions adds new features and extends the ca...

Page 30: ...d for 90 days batteries and incandescent lamps are not covered This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer Purchasers should inquire of the dealer regarding the nature and extent of the dealer s warranty if any CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for ...

Page 31: ...Crestron CEN TIA Telephone Interface Module This page is intentionally left blank Operations Guide DOC 6414 Telephone Interface Module CEN TIA 27 ...

Page 32: ...Crestron Electronics Inc Operations Guide DOC 6414 15 Volvo Drive Rockleigh NJ 07647 2013860 Tel 888 CRESTRON 01 07 Fax 201 767 7576 Specifications subject to www crestron com change without notice ...

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