Crestron
Adagio™ Entertainment System
User Interface Devices
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Interface Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Crestron logo
displayed on APAD,
and button presses
cause no action.
APAD not associated
with OOTBF program.
Refer to AES or AADS guide or
Quick Start for APAD
identification.
Custom displaylist
loaded in APAD.
Reload OOTBF displaylist
(available from website).
Someone else is
controlling your room.
Verify that no one else is
controlling your room.
Sources changing.
The room is part of a
group.
Refer to the AES or AADS guide
for procedures to determine
room/group arrangement.
Source is the same,
but music changes.
Someone else is
controlling the same
tuner, iPod or AAS
output.
Verify that no one else is
controlling the sources.
Message displays
“CEN-IPOD not
connected.”
CEN-IPOD is not
connected or power is
not applied.
Check connections to
CEN-IPOD.
Message displays
“CEN-IPOD not on
network.”
CEN-IPOD is not set up
correctly.
Refer to AES or AADS guides or
Quick Start for setup
instructions.
An iPod is mounted in
the CEN-IPOD, but
there is no audio to
the system.
Headphones are
plugged into iPod.
Unplug headphones. (In some
iPod models, the headphone
jack may be temporarily stuck in
the “plugged in” position. Try
inserting and removing the
headphones plug a few times to
correct the problem.
AAS is selected, but
there is no sound and
APAD display does
not show program
information.
No album, track, or
playlist selected.
Refer to AAS guide for setup
instructions.
Message displays
[AAS] “Not On
Network.”
AAS is not connected to
the network.
Refer to AAS guide for setup
instructions.
Tuner not receiving a
signal.
Problem with antenna.
Refer to tuner guides or AADS
guide for setup procedures.
No audio when tuner
is selected by a
keypad.
No radio station at the
currently selected
preset frequency.
Refer to AES or AADS guides
for setup procedures.
Out-Of-The Box Functionality Guide – DOC. 6493
Adagio Entertainment System: User Interface Devices
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