Cancellations
If you should decide to cancel your order, please advise us as soon as possible. We will also require
confirmation of the cancellation in writing (email, letter or fax) giving us your purchase order details
(including official Purchase Order No. where applicable).
If the cancellation is advised to us after the order has been despatched, you will be responsible for any
courier/postage charges for its return.
NB.
Your right to cancel an order starts the moment you place your order and ends 14 days from the day
you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to keep the goods or not and you then have a
further 14 days to actually send the goods back to us.
If there are special circumstances where it is not possible to return items within this 14 day
period please contact us to discuss the matter as we do try to be flexible to meet your needs.
Your right to a refund
You should get a refund within 14 days of either our company receiving back the returned goods, or you
providing evidence of having returned the goods to us (for example: a proof of postage receipt from the
post office etc.), whichever is sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the
goods more than was necessary. Goods should be returned in as new and clean condition.
We will refund the cost of the goods plus the basic delivery cost (excluding the packing charge) of getting
the goods to you in the first place, so if you opted for enhanced service to return goods, for example:
Guaranteed Next Day, we will only refund the basic postage cost.
Returning faulty goods
On delivery, the purchaser shall carry out a visual examination of the goods and shall notify the company
within fourteen (14) days of any defect revealed by such examination. Without such notification, we will
deem the goods satisfactory in respect of any defect that such an examination should reveal.
From time to time some products may develop minor faults. Should this happen during your guarantee
period we can arrange for your goods to be repaired or replaced where necessary.
Payment
Once we have received your order and checked our stock availability the payment will be
processed.
Goods are subject to availability and in the event that we are unable to supply your request, we will
notify you as soon as possible. In this case, any goods that have been paid for will be fully refunded.
Security
At Crelling Harnesses Ltd. we take Security very seriously.
Our Payment processing partner uses the latest security to ensure that your credit card details are
always protected when you shop online.
When shopping online Crelling Harnesses Ltd. never receives your credit card information, this is all
taken care of by our processing partner.
