[c] GDC Group Limited.
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After Sales Service and Extended Guarantee terms and conditions
Your product is guaranteed for 1 year from the date of purchase. If you experience a problem with your Creda product,
which is found to be defective due to faulty materials or workmanship within the Guarantee Period, this Creda Guarantee
will cover repair or – at the discretion of Creda –replacement with a functionally equivalent Creda product.
The 1 year guarantee is extended for an additional 2 years when you register the product with Creda, within 28 days of
purchase. If you do not register the product with Creda within 28 days, your product will remain guaranteed for 1 year only.
Within the extended guarantee period we undertake to repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt should be provided, showing that the appliance was bought within the 36-months
prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely
for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modification or inexpert repair
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
To validate your extended guarantee register with us online at:
http://www.credaheating.co.uk/helpcentre/warranty/index.htm
N.B. Each qualifying product needs to be registered with Creda individually.
Please note that the extended guarantee is only available in the UK and Ireland.
If after following these steps your product still does not operate you should return it to your point of purchase. Please do
not return a faulty product to us as this may result in loss or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a Creda Guarantee?
The Creda Guarantee does not cover any of the following:
Any fault or damage to your Creda product due to faulty materials or workmanship occurring outside the [3 year]* Guarantee
Period (*subject to successful online registration for the additional 2 years within 28 days of purchase).
Normal wear and tear including parts that might wear out over time or consumables, such as [filters].
Any fault or damage occurring to any pre-owned Creda product or to any other equipment or property.
Accidental damage to your Creda product or damage to your Creda product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your Creda product which is:
• not due to faulty materials or workmanship or which is due to circumstances outside Creda’s control.
• caused by use of your Creda product for anything other than normal domestic household purposes in the country where
it was purchased.
• caused by any misuse, abuse or negligent use of the Creda product, including but not limited to any failure to use it in
accordance with the Operating Instructions supplied with the product.
• caused by any failure to assemble, install clean and maintain your Creda product in accordance with the Operating
Instructions supplied with the product unless this was carried out by Creda or its authorised dealers.
• caused by repairs or alterations to your Creda product not carried out by Creda service personnel or its authorised
dealer(s).
Terms and Conditions
The Creda Guarantee is valid for 3* calendar years from the date of purchase (*subject to successful online registration
for the additional 2 years within 28 days of purchase) of your Creda product from a recognised retailer in the country of
purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and
is produced as proof of purchase.
You must provide to Creda or its authorised agents on request the original receipt as proof of purchase and - if required by
Creda - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work
required.
Any repair work under the Creda Guarantee will be carried out by Creda or its authorised dealer(s) and any parts that
are replaced will become the property of Creda. Any repairs performed under the Creda Guarantee will not extend the
Guarantee Period.
Any replacement of your Creda product by Creda during the Guarantee Period will start the 3* year Guarantee Period afresh
from the date of delivery of the replacement Creda product to you. (*Please keep original online guarantee registration email
and sales receipt for your original purchase as proof of the additional 2 years, in case of the unlikely event you experience
an issue).
The Creda Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The Creda Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by this
Creda Guarantee.
Contact Creda
If you have any questions about what the Creda Guarantee covers and does not cover or how to claim under the Creda
Guarantee, please contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0844 879 3588
Email: [email protected]
Visit: www.gdcgroup.co.uk