6
What to do if things go wrong
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SELF HELP
If the shower is not working satisfactorily, make the following checks before calling out the installer.
Any one of these adjustments could restore the performance.
The shower cycles
from HOT to COLD
The shower temperature is set too hot causing the thermal cut-out (safety
device) to operate.
Turn knob “A” anti-clockwise
in the direction of the “cooler arrow” to increase
water flow.
Slowly increase the water temperature by turning knob “A” clockwise in the
direction of the “warmer arrow” until a comfortable showering temperature
has been reached.
You MUST WAIT approx’ 20 seconds for each adjustment to affect the water
temperature.
Water too HOT
Increase water flow by adjusting the temperature control anti-clockwise.
Clean showerhead holes. Select outer or combination spray pattern.
Increase pressure to water supply e.g. fully open service valve or stop cock.
Check hose is not kinked restricting the water flow.
Water too COLD
Decrease water flow by adjusting the temperature control clockwise.
Select inner or outer pattern only.
Spray pattern poor
Clean showerhead and flush heater. Select outer/inner only.
Water takes longer
to heat up
Thermal cut-out has operated after previous use.
Will automatically reset when unit cools down.
Water goes cold
while using
shower
Check power light is on.
Check water pressure has not fallen so far as to let pressure switch cut out,
e.g. Another tap drawing water off.
Broken parts
Please contact our spares department on 0844 372 7750.
PROFESSIONAL SERVICE
If the above checks fail to restore the performance, you should seek professional help.
The person who installed the shower is probably the best one to investigate and correct it and is
certainly the person to contact if you have had a problem in the guarantee period.
The following additional checklist is provided for the benefit of the qualified service person.
WARNING: SWITCH OFF THE ELECTRICITY AT THE ISOLATING SWITCH
BEFORE REMOVING THE COVER TO MAKE CHECKS
Water too HOT
Water flow restricted by blockage in filter of solenoid valve.
Switch off water, loosen inlet connection to solenoid and clean.
Water too COLD
Check circuit through thermal cut-out.
Check circuit through microswitches on the pressure switch.
Check each element circuit. Check tightness of electrical connections.
No control over
water
flow
Undo headworks of stabiliser valve.
Check stabiliser is in place and remove any debris in valve.
Water discharges
from burst pressure
relief valve
Check for cause of high pressure and remove it.
Blockage on outlet e.g. blocked showerhead.
Replace the pressure relief disc (not covered by guarantee).
Water does not flow
when button “B” is
pressed.
Check circuit through solenoid coil. If defective then replace.
Check circuit through microswitches. If defective then replace.
Power supply not reaching shower.
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7. If you have not yet done so, remove the unit front cover
by undoing the retaining screws at the top and bottom of
the unit and lifting the cover off.
Your shower is provided with 2 fixing positions in the
backplate (see diagram 3).
The top-fixing hole is a “key-hole” slot (another key-hole
is provided for alternate fixing), and should be marked
and drilled first.
Tighten top suitable screw with head protruding about
10mm from the wall and hook the backplate over the
screw head.
This allows for correct and accurate alignment of your
shower before marking and fixing the bottom position.
You may not wish to tighten up both suitable screws at
this stage as the holes are elongated to allow for
adjustment after other connections have taken place.
b. Plumbing
The heater must be connected to the mains cold water supply.
This must have a minimum running pressure of 100kPa (1.0 bar, 15psi),
and a maximum pressure of 690kPa (7.0 bar, 100 psi).
WARNING: ENSURE PIPEWORK IS FLUSHED OUT BEFORE CONNECTING TO THE SHOWER.
1. It is recommended that a WRAS (Water Regulations Advisory Scheme) listed isolating valve is
fitted to the incoming mains cold water before the unit.
This will allow the unit to be serviced or exchanged without having to turn off the water at the
water stop valve.
2. The heater can be fed from a header tank provided this has a minimum head of 7 metres (23ft).
3. The water inlet connection supplied is a plain Ø15mm straight shank/shaft.
This connector will accept either a Ø15mm compression elbow or a Ø15mm “push-on elbow”.
If rear entry is required, an additional “Yorkshire” elbow (soldered type) for fitting into the rear
channel is required.
Ø15mm copper or stainless steel pipe should be used.
In multiple installations, correct pipework sizes should be calculated to maintain adequate flow to
each shower.
4. It is permissible to use a WRAS (Water Regulations Advisory Scheme) approved sealant
sparingly whilst avoiding excess finding its way into the shower operating parts.
5. With isolating valve connected,
flush the pipe work through to remove any particles etc
,
before making the final connection to the shower.
Blockage in the water ways (particularly the handset and solenoid valve) will prevent the heater
working properly.
Note: You may be charged for a service call if it is due to incorrect installation.
6. The shower is designed to have an open outlet and should only be used with “Creda”
recommended fittings.
Do not connect the handset until after the shower front cover and corner section are fitted.
WARNING: DO NOT FIT A TAP ON THE SHOWER OUTLET.
TAKE CARE TO AVOID RESTRICTING THE OUTLET OF THE PRESSURE RELIEF DEVICE
WARNING: THIS SHOWER IS DESIGNED AND APPROVED TO EN-60335 WITH THE HANDSET
PROVIDED. UNDER NO CIRCUMSTANCES MUST ANY HANDSET THAT IS
NOT APPROVED BY THE MANUFACTURER BE USED WITH THIS PRODUCT.