Technical Support C-4
Returning a product
for repair
❑
Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number, therefore you need to contact Technical Support to receive this
number.
❑
Technical Support will communicate how to return the product in question for
repair/replacement.
❑
You should only return the hardware item in question and return it to the address provided
by Technical Support. Please retain all software, accessories and the original packaging.
❑
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
❑
After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item’s
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones
with special tax status, you must complete the relevant customs documentation before shipping
the product.
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Knowledgebase
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