Troubleshooting and Support
This section provides solutions to problems you may encounter during installation or normal use. This
includes:
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Problems with Sound
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Problems with Simultaneous Playback/Recording
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Tips to Improve Your Singing/Recording Quality
Problems with Sound
No sound from the headphones.
Check the following:
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The headphones are connected to the headphone jack.
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In the Speakers/Headphones selection of Sound Blaster R3/A6U Control Panel, the
Headphones
option is selected.
No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
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The speakers' volume control knob is set at mid-range. Adjust the volume mixer settings in Sound
Blaster R3/A6U Control Panel, if necessary.
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The powered speakers or external amplifier are connected to the Line Out jack.
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The Speakers/Headphones selection in Sound Blaster R3/A6U Control Panel corresponds to your
speaker or headphone configuration.
No audio from the instrument microphone/line-in can be heard from the source con-
nected to line-in or mic-in jack.
Do the following:
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In the
Mixer
selection of Sound Blaster R3/A6U Control Panel, go to
Instrument Mic/Line-In
option under
REC
, click
, and enable
Listen to this device
.
No audio can be recorded from the source connected to line-in or mic-in jack.
Do the following:
i. Navigate to Windows
Control Panel
>
Sound
>
Recording
tab.
ii. Select
Vocal Mic
or
Instrument Mic/Line-In
as the default recording device.
iii. In the
Mixer
selection of Sound Blaster R3/A6U Control Panel, unmute the
Vocal Mic
or
Instru-
ment Mic/Line-In
from
REC
option.
Problems with Simultaneous Playback/Recording
An error message appears when recording and playing back simultaneously.
This may occur due to data transfer limitations if your computer is using a USB 1.1 connection. It may
not be possible to play back, or simultaneously record and play back, content at the highest bit rate
and/or frequency supported (24-bit 48kHz). Select lower bit depth and sampling rates for reduced CPU
consumption and lower USB bandwidth requirements. Select lower settings if you encounter
performance problems or if you run out of USB bandwidth. Lower sampling and bit depth rates,
however, usually result in lower audio quality.
This should not be a problem if you are using a USB 2.0 connection.
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