Creative Prodikeys, User Manual

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Troubleshooting B-1
Troubleshooting
This section provides solutions to problems you may encounter during installation
or normal use.
Problems
with Sound
There is no sound when the keys on the music keyboard are pressed.
The volume may be muted or set to the lowest level, or SoundFonts may be
missing or unloaded.
1. Check that the volume is not muted or set to the lowest level.
2. Load the SoundFonts:
1. Click Start -> Settings -> Control Panel .
2. Double-click the AudioHQ icon.
3. Double-click the SoundFont icon.
4. On the Configure Bank tabbed page, click the Load button.
5. Click any SoundFont file with the filename x GMGSMT.SF2
(where x is 2, 4 or 8) , and then click the Select button.
Problems with
Creative
Prodikeys
Creative Prodikeys cannot be detected, even after the connections
are checked and the software installed.
There may be a conflict with a USB Legacy Device setting on your computer’s
motherboard.
Consult your computer’s motherboard manual to disable the USB Legacy Device
setting.