After- Sales
Service
Service
1, The printer can be returned within seven days, 15 days replacement,
one year warranty, lifetime maintenance.
Replacement requirement
1. The appearance of the product is intact, without damage, scratches,
smudges, cracks, deformation, etc.;
2. Machine parts, tools and others are complete;
3. Provide a complete and valid purchase invoice and warranty, product
number should be the same.
Warranty coverage
1. The following accessories are not included in the warranty coverage
if they are not damaged by transportation: platform sticker; platform
forming plate; acrylic cover; card reader and TF card; platform glass;
USB cable; filament; rack and tools,etc.
2. Profile: Before we deliver the goods, we will do the machine test, so
maybe there will be light scratch, or due to long-distance
transportation, which scratch the profile a little bit. in the premise of
not affecting the normal use, in principle, not within the scope of
warranty;
3. Nozzle assembly (nozzle, heating block, throat pipe,heat sink, Teflon
tube, etc.) warranty period is 3 months, if it is damage after the
warranty expires, you need to purchase another one;
4. Motherboard, LCD display, power supply, hot bed,warranty period is
12 months, if there are quality problems, you can get free
maintenance; over the warranty period, can be sent back to the
original factory maintenance, the users need to bear the return
shipping and maintenance costs;
5. Not included in warranty coverage:
(1) It is not possible to provide an effective after-sales service card or
serial number;
(2) The whole machine and components exceed the warranty period;
(3) Equipment failure or damage caused by unauthorized modification
of the equipment (private modification includes: 1. modification of
the nozzle assembly; 2. modification of the machine structure; 3. use
of third-party components; 4. use of third-party firmware procedures
or change the original Factory firmware program, etc.);
(4) Equipment failure or damage due to incorrect installation and use;
(5) Equipment failure or damage caused by the use of the equipment
in a working environment not specified by the product;
(6) Equipment failure or damage due improper use (beyond workload,
etc.) or maintenance (moisture, etc.);
(7) Equipment failure or damage due to the use of other branded
components or low quality consumables.
Statement:
For better highlighting the function and effectiveness of 3d printer and
promoting the development of global market economic, strengthening
the user self-discipline of 3d industry and establishing a good image
of 3d printing, since Creality 3d printer have passed all kinds of
authorized product certificates and quality management system.hereby
we declare that it is strictly forbidden to use our printer to print any
products or equipment that are in violation of the specific country and
regions legislation.
