Crane AE5-CDSM-3A User Manual Download

Page: 66 / 79

Troubleshooting

AFTER SALES SUPPORT

[email protected]

IRE

00800/52323000

Fault

Solution

No connection is established

between the Smartwatch and

your smartphone or tablet.

− Switch off your smartphone or tablet and then

back on.

− Enable the visibility of your smartphone or tablet

in the Bluetooth

® menu.

− Reinstall the Crane Connect app on your smart-

phone or tablet.

Before you complain about the Smartwatch, please check whether the

rechargeable battery is empty and recharge it if necessary.

Summary of Contents for AE5-CDSM-3A

Page 1: ...ANALOGUE SMARTWATCH ID 05007 m y hansecontrol c o m M A N U A L DEVELOPED IN G E R M A N Y User friendly Manual User Manual Spend a little Live a lot ...

Page 2: ...Charging the rechargeable battery of the Smartwatch 25 The Crane Connect app 29 Compatibility 30 Downloading and installing the app 31 Connecting the Smartwatch with the smartphone tablet 33 Setting the time 35 Messages 36 Configuring notifications 36 Receiving notifications 38 Locating the Smartwatch 42 Configuring alarms 43 Daily goals 44 Setting daily goals 46 Viewing your daily progress 47 Sle...

Page 3: ...ol table 58 Watertightness 60 Cleaning 62 Storage 63 Troubleshooting 64 Declaration of conformity 67 Technical data 68 Disposal 69 Disposing of the packaging 69 Disposing of the Smartwatch 70 Warranty Card 73 Warranty conditions 75 Warranty card 73 Warranty conditions 75 Customer service 78 ...

Page 4: ...A 1 Overview 4 GB IRE ...

Page 5: ...C B 2 5 4 3 GB 5 GB IRE ...

Page 6: ...IRE 6 Product contents device parts 1 Smartwatch 2 Charger 3 Button for the status indicator 4 Button for triggering the camera for locating the smartphone tablet 5 Button for the goal indicator GB IRE ...

Page 7: ...r information about manufacturer warranties or service points or would like to watch a convenient instructional video our QR codes will help you to easily get the information you are looking for What are QR codes QR codes QR Quick Response are graphical codes that can be read with a smartphone camera and for example contain a link to a website or contact data Your benefit No need to type in bother...

Page 8: ...h a QR code reader installed on it and an Internet connection Generally you can find a free QR code reader in the App store for your smartphone Try now Just scan the QR code below with your smartphone to learn more about the Hofer product you purchased When running the QR code reader costs for the Internet connection may be incurred depending on your rate ...

Page 9: ...accompanies this analogue Smartwatch It contains important information about operation and care For improved readability the analogue Smartwatch will be referred to only as the Smartwatch below Before using the Smartwatch read the instruction manual carefully This particularly applies to the safety notes Failure to comply with the instruc tion manual may result in damage to the Smartwatch ...

Page 10: ...he European Union When abroad you must also observe country specific guidelines and laws Store the instruction manual for future use If you pass the Smartwatch on to third parties please be absolutely sure to include this instruction manual Explanation of symbols The following symbols and signal words are used in this instruction manual on the Smartwatch or on the packaging ...

Page 11: ... signal symbol word designates a hazard with moderate degree of risk which may lead to death or severe injury if not avoided CAUTION This signal symbol word designates a hazard with low risk that if not avoided may result in minor or moderate injury NOTICE This signal word warns against potential damages to property ...

Page 12: ...bol meet all appli cable Community regulations for the European Economic Area Google Play and Android are trademarks of Google Inc Apple the Apple logo iPad and iPhone are registered trademarks in the USA and other countries by Apple Inc App Store is a service mark of Apple Inc The Bluetooth word mark and logos are registered trademarks of Bluetooth SIG Inc and are used under licence by Krippl Wat...

Page 13: ...ng physical activities It is designed for collecting data which you can analyse with the Crane Connect app The Smartwatch is only intended for private use and is not suitable for commercial therapeutic or medical applications It is not a children s toy or a medical device Only use the Smartwatch as described in this instruction manual Any other use is deemed improper and may result in damage to pr...

Page 14: ...The manufacturer or vendor accepts no liability for damage caused by improper or incorrect use Safety notes WARNING Risk of accident injury DonotusetheSmartwatchwhenyouaredrivingavehicle Itisdangeroustotake youreyesofftheroad Itcouldcauseanaccidentwhereyoucouldinjureyourself or other persons ...

Page 15: ...enger make the settings WARNING Danger of explosion Rechargeable batteries may explode if they are excessively heated up Do not heat up the Smartwatch Keep the Smartwatch away from hot surfaces To avoid overheating the Smartwatch do not expose it to direct sunlight or other heat sources e g in a vehicle Do not throw the Smartwatch in an open fire ...

Page 16: ...s older persons with reduced physical and mental capacities or lack of experience and knowl edge e g older children This Smartwatch may be used by persons with impaired physical sensory or mental capacities or those lacking experience and knowledge if they are supervised or have been instructed in how to safely use the Smartwatch and have understood the risks associated with operating it Children ...

Page 17: ... 00800 52323000 with the Smartwatch Cleaning and user maintenance may not be performed by children unless they are under supervision Keep children away from the Smartwatch and the charger Do not let children play with the packaging wrapper They could swallow it and suffocate ...

Page 18: ...connect com GB IRE GB IRE 00800 52323000 CAUTION Health hazard The Smartwatch is not a medical device it is a workout aid for calculating the distance covered and calories consumed Always consult a physician before you start a regular workout routine ...

Page 19: ...rtwatch if it exhibits visible damages Do not open the housing of the Smartwatch and have qualified profes sionals perform repairs For this contact the manufacturer at the service address specified on the warranty card if repairs are needed Liability and warranty claims are waived in the event of repairs performed by the user or incorrect use Keep sharp objects away from the Smartwatch ...

Page 20: ... temperatures between 10 C and 60 C Do not place any heavy objects on the Smartwatch and do not apply pres sure to the Smartwatch Protect the Smartwatch against impacts and shocks Do not submerge the Smartwatch and charger in water or other liquids Avoid very strong magnetic fields e g transformers Otherwise they could cause inconsistencies in measuring time Failure to observe these notes may resu...

Page 21: ...B IRE 00800 52323000 NOTICE Risk of damage Keep in mind that salt and thermal water may cause metal parts to corrode It is recommended that you do not wear the watch in a sauna as differenc es in temperature may cause condensation to form which could damage the clockwork ...

Page 22: ...pected for the immersion depth Only watches with a classification of 5 bar or more can be considered watertight showering allowed Watches with a classification of 10 bar can also be used when swimming Watertightness is not a permanent property as the function of the built in sealing elements may diminish with daily use or be damaged by an impact or fall If a watch is subjected to substantial chang...

Page 23: ...0 52323000 housing This is not necessarily a sign that it is not watertight it is however imperative that the moisture is immediately removed In this case contact the service address indicated on the warranty card You can find more related information in the chapter Watertightness ...

Page 24: ...martwatch and product contents 1 Take the Smartwatch 1 out of the packaging 2 Remove the protective foil from the Smartwatch 3 Check to make sure that the delivery is complete see fig A B 4 Check whether the individual parts exhibit damages If this is the case do not use the Smartwatch Contact the service address provided on the warranty card ...

Page 25: ...52323000 Start up Charging the rechargeable battery of the Smartwatch NOTICE Risk of damage Improperly connecting the charger may damage the Smartwatch Only use the enclosed charging cable and a USB port on your PC or a USB charger to charge the rechargeable battery of the Smartwatch ...

Page 26: ... on the back of the Smartwatch are thoroughly dry in order to avoid corrosion 2 Place the Smartwatch on the charger 2 so its back is touching the charging contacts and the charging cable is pointing to the left see fig B The charger attaches magnetically and easily locks into place Incorrectly connecting the charger may cause the Smartwatch or cable to heat up Make sure that the metal pins fit the...

Page 27: ...rger Make sure that the PC is switched on or the USB charger is connected to the mains The symbol will light up during the charging process The rechargeable battery is fully charged as soon as the symbol lights up 4 As soon as the rechargeable battery is fully charged pull the USB plug out of the USB charger or PC 5 Take the charger off of the back of the Smartwatch ...

Page 28: ...IRE GB IRE 00800 52323000 If the battery is almost empty the and symbols will flash three times in a row Until the Smartwatch is recharged the and symbols will flash once briefly every time any button is pressed In this case recharge the Smartwatch as soon as possible ...

Page 29: ...tch can only be used in connection with the Crane Connect app which you can download free of charge from the App Store and the Google Play Store With the Crane Connect app you can configure the Smartwatch configure communication between the Smartwatch and your smartphone or tablet and analyse the measurements for your physical activities ...

Page 30: ... the Smartwatch and the Crane Connect app Apple iPhone 4s and more recent versions Apple iPad 3rd generation and more recent versions Apple iPad mini 1st generation and more recent versions Apple iPad Air and more recent versions Smartphones and tablets with Android 4 3 and more recent versions You can find a detailed list of compatible devices on the following website https www cranesportsconnect...

Page 31: ...0 52323000 Downloading and installing the app 1 Download the free Crane Connect app from the App Store if you are an iPhone or iPad user from the Google Play Store if you are an Android user at www cranesportsconnect com downloads or via the following QR code QR code for Android QR code for iOS ...

Page 32: ...avoid long download times and associated costs it is recommended that you use a Wi Fi connection for downloads 2 Install the Crane Connect app on your smartphone or tablet Follow the registration instructions step by step to do so You can also create your user account on the website www cranesportsconnect com ...

Page 33: ...23000 Connecting the Smartwatch with the smartphone tablet 1 Make sure that Bluetooth is activated on your smartphone or tablet 2 On your smartphone or tablet open the Crane Connect app and access All Settings 3 Push Analogue Smartwatch 4 Push Connect in the Pairing field The app will now start to look for a compatible Smartwatch ...

Page 34: ...during this time the scan will stop The app will automatically connect and synchronise with the Smartwatch After successful synchronisation the app will display the ID of the paired Smart watch and the message Success will appear If your smartphone or tablet has an active Internet connection the Crane Connect app will automatically upload all data measured to the website www cranesportsconnect com...

Page 35: ...sconnect com GB IRE GB IRE 00800 52323000 Setting the time As soon as the Smartwatch is connected with the Crane Connect app and the app is opened the time on the Smartwatch will be updated The time on the Smartwatch can only be set with the Crane Connect app ...

Page 36: ...ges from your smartphone or tablet You can select incoming calls missed calls unread messages unread e mails aborted connections between the Smartwatch and paired smartphone tablet as well as attempts of the smartphone tablet to find the Smartwatch Configuring notifications 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch 2 Scroll down to Notific...

Page 37: ...he Smartwatch is to alert you of a notification push the corresponding notification function You now have the choice of setting the flashing frequency Flash of the LED light Off Slow or Fast the dialling tone Off Single or Multiple and the intensi ty of the vibration Off Weak or Strong You also have the option of defining the duration of each status signal Use the Du ration slider to select a time...

Page 38: ...must be within Bluetooth range If a call is received on your smartphone the Smartwatch will notify you with the signals configured in the app The symbol will flash if you have enabled Flash in the settings If you missed a call on your smartphone the Smartwatch will notify you with the signals configured in the app The symbol will flash if you have enabled Flash in the settings ...

Page 39: ...ill flash if you have enabled Flash in the settings If an e mail is received on your smartphone or tablet the Smartwatch will notify you with the signals configured in the app The symbol will flash if you have enabled Flash in the settings If the Bluetooth connection between the Smartwatch and smartphone or tablet is interrupted the Smartwatch will notify you with the signals configured in the app...

Page 40: ...hone or tablet In this case the Smart watch will synchronise the incoming notification with the smartphone or tablet At the beginning of the synchronisation the Smartwatch will vibrate once briefly To access notifications received again push the button for the status indicator 3 To delete all notifications received on the Smartwatch hold the button for the sta tus indicator down for approx 2 secon...

Page 41: ...Smartwatch will be deleted The prerequisite for this is that there is a Bluetooth connection between the Smartwatch and your smartphone or tablet To deactivate the receipt of notifications on the Smartwatch hold the button for the status indicator 3 down for approx 5 seconds To reactivate the receipt of notifications on the Smartwatch hold the button for the status indicator down another approx 5 ...

Page 42: ...atch you can use the Crane Connect app to find it 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch 2 Scroll down to Find Watch 3 Push Find If the watch is within Bluetooth range it will emit an alarm In order for your Smartwatch to be found Bluetooth must be activated on your smartphone or tablet ...

Page 43: ...up to three alarms per day 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch 2 Under Alarm select one of the three preset alarms by pushing the time 3 Set the desired time at which the alarm is to be activated 4 Push Done or OK 5 Activate the desired alarm by pushing the corresponding slider to the right ...

Page 44: ...nd the corresponding Crane Connect app you are capable of setting daily goals for your physical activities Each day the Smartwatch records your steps using a sensor and with your personal data it determines to what extent you have already fulfilled the goals you set This includes Steps The Smartwatch counts the steps you cover in a day Distance The Smartwatch determines the distance you cover in o...

Page 45: ... in a day The calculation is based on your level of activity and your individual data height age gender weight duration of sleep etc which the Smartwatch obtains from the Crane Connect app Active time The Smartwatch measures the amount of time you are active in hours and minutes Sleep The Smartwatch measures your sleep in hours and minutes The Smart watch does not automatically recognise that you ...

Page 46: ...00 Your Smartwatch stores all data recorded for 7 days Setting daily goals To set a daily activity goal that you can compare with the Smartwatch proceed as follows 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch 2 Scroll down to Daily Goals ...

Page 47: ...r every day and how many calories you would like to burn on a daily basis Your entries will be stored Viewing your daily progress With the Smartwatch you can check your progress with respect to goals you set any time you like Push the button for the goal indicator 5 on the Smartwatch The number of LED lights that light up indicates the progress with respect to your goal achieved in per cent ...

Page 48: ...ervice cranesportsconnect com GB IRE GB IRE 00800 52323000 In the Crane Connect app you can configure which goal you would like to access on the Smartwatch For this access the settings for the Smartwatch in the app and select Daily Goals ...

Page 49: ...Daily goals 49 AFTER SALES SUPPORT service cranesportsconnect com GB IRE GB IRE 00800 52323000 100 ab 75 ab 50 ab 25 ab 0 from from from from ...

Page 50: ...rtwatch in the Home menu The screen will show you the exact number of steps covered per day the distance and calories burned The per cent indicator shows the extent to which the respec tive figures meet the goals you set If you access the next screen the Active Time indicates for how many hours and minutes you have been physically active on the respective day On the Smartwatch the steps distance c...

Page 51: ...our sleep You can use the Crane Connect app to activate or deactivate Auto sleep and view an analysis of your sleep cycles and the quality of your sleep Activating sleep mode Wear the Smartwatch when you go to bed and set it to Auto sleep in the Crane Connect app To activate the sleep mode on the Smartwatch proceed as follows Hold the button for the goal indicator 5 down for 2 seconds Toconfirmthe...

Page 52: ...r the Smartwatch is in sleep mode Push the button once for the goal indicator If the Smartwatch is in sleep mode the symbols from to will flash sequentially If you would also like to receive notifications from your smartphone or tablet when sleep mode is active you can configure the respective settings in the Crane Connect app ...

Page 53: ...B IRE 00800 52323000 Deactivating sleep mode When you wake up in the morning you can deactivate sleep mode on the Smartwatch as follows Hold the button for the goal indicator down for 2 seconds To confirm the entry all symbols from to will flash sequentially on the Smartwatch ...

Page 54: ...ne or tablet 1 Make sure that Bluetooth is activated on your smartphone or tablet 2 Open the Crane Connect app on your smartphone or tablet 3 Push the button for triggering the camera 4 on the Smartwatch This will access the camera on your smartphone or tablet 4 Push the button for triggering the camera again to trigger the camera Your smartphone or tablet camera will take a picture ...

Page 55: ...hether the camera has been approved for the Crane Connect app Locating a smartphone or tablet If you have misplaced your smartphone or tablet you can find it with the Smartwatch The button for triggering the camera 4 can be configured for this purpose 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch 2 Assign the function Find Smartphone to the bu...

Page 56: ...oth range and its Bluetooth settings are active it will respond with a signal as soon as you push the button for trig gering the camera Disconnecting the Smartwatch from the smartphone tablet If you would like to disconnect the Smartwatch from your smartphone or tablet proceed as follows 1 On your smartphone or tablet open the Crane Connect app and access the settings for the Smartwatch ...

Page 57: ...e cranesportsconnect com GB IRE GB IRE 00800 52323000 2 Go to the Pairing field 3 Push Disconnect To completely disconnect the Smartwatch from your smartphone or tablet also check for the Bluetooth connections in your smartphone or tablet settings and remove the Smartwatch there as well ...

Page 58: ...GB IRE GB IRE 00800 52323000 Symbol table Symbol Meaning if it flashes three times simultaneously with The rechargeable battery is almost empty incoming call missed call if the charger is connected rechargeable battery is being charged interrupted Bluetooth connection ...

Page 59: ...m GB IRE GB IRE 00800 52323000 Symbol Meaning incoming e mail incoming message e g SMS Facebook Twitter WhatsApp if the charger is connected rechargeable battery has been charged if it flashes three times simultaneously with The rechargeable bat tery is almost empty ...

Page 60: ...GB IRE GB IRE 00800 52323000 Watertightness The Smartwatch has been tested for watertightness up to 5 bar It is therefore suitable for daily use e g when showering or washing your hands Situation Watertight to 5 bar rain splashes yes washing your hands yes showering yes ...

Page 61: ...sconnect com GB IRE GB IRE 00800 52323000 Situation Watertight to 5 bar bathing swimming no water sports no The specification of bar refers to the air overpressure used in connection with the watertightness test for the Smartwatch in accordance with DIN 8310 ...

Page 62: ...ead to damage Do not use any aggressive cleaners brushes with metal or nylon bristles as well as sharp or metallic cleaning utensils such as knives hard scrapers and the like They could damage the surfaces Do not submerge the Smartwatch and charger in water or other liquids Only clean the Smartwatch and charger with a soft damp and lint free cloth ...

Page 63: ...ughly as described in the chapter Cleaning Always store the Smartwatch and charger in a dry area Protect the Smartwatch and charger against exposure to direct sunlight and other sources of heat Store the Smartwatch and charger at a storage temperature between 20 C and 70 C Store the Smartwatch and charger in an area that is not accessible for children ...

Page 64: ...GB IRE 00800 52323000 Troubleshooting Fault Solution The Smartwatch does not respond to entries made on the smartphone or tablet Your smartphone or tablet does not support Blue tooth Smart Ready Exchange your smartphone or tablet with a model that supports Bluetooth Smart Ready ...

Page 65: ...between the Smartwatch and your smartphone or tablet Do not connect the Smartwatch and Crane Con nect app with the Bluetooth settings for your smartphone or tablet Activate Bluetooth before you open the Crane Connect app Switch Bluetooth off on your smartphone or tablet and then back on Then restart the connection process with your Smartwatch ...

Page 66: ... Smartwatch and your smartphone or tablet Switch off your smartphone or tablet and then back on Enable the visibility of your smartphone or tablet in the Bluetooth menu Reinstall the Crane Connect app on your smart phone or tablet Before you complain about the Smartwatch please check whether the rechargeable battery is empty and recharge it if necessary ...

Page 67: ... declares that the analogue Smartwatch model no AE5 CDSM 3A 3B 6 complies with the fundamental requirements and other applicable provisions of the R TTE 1999 5 CE and RoHS 2011 65 EU directives You can access the complete text for the declaration of conformity on our website www produktservice info Go to product information and enter the EAN code 20027230 ...

Page 68: ...rvice cranesportsconnect com GB IRE GB IRE 00800 52323000 Technical data Model number AE5 CDSM 3A 3B 6 Article number 92747 EAN code 20027230 Operating temperature 10 C to 60 C Battery 1 3 7 V Li polymer 30 mAh AE5 CDSM 6 25 mAh rechargeable ...

Page 69: ...portsconnect com GB IRE GB IRE 00800 52323000 Disposal Disposing of the packaging Dispose of the packaging separated into single type materials Dispose of cardboard and carton as waste paper and foils via the recyclable material collection service ...

Page 70: ... must not be disposed of with household waste If at some point it is no longer possible to use the Smartwatch each consumer is required by law to dispose of old devices separately from their household waste e g at a collection point in their community borough This ensures that old devices are recycled in a professional manner and also rules out negative consequences for the environment For this re...

Page 71: ...re required by law to bring all batteries and rechargea ble batteries regardless whether they contain harmful substances or not to a collection point run by the communal authority or borough or to a retailer so that they can be disposed of in an environmentally friendly manner Only turn in the batteries at your collection point in a discharged state labelled with Cd cadmium Hg mercury Pb lead ...

Page 72: ... AFTER SALES SUPPORT 72 service cranesportsconnect com GB IRE 00800 52323000 GB IRE ...

Page 73: ...GB IRE Your details Name Address E mail Date of purchase We recommend you keep the receipt with this warranty card Location of purchase WARRANTY CARD ANALOGUE SMARTWATCH ...

Page 74: ...de RLTU ZYZE SKLG 180 Piccadilly W1J 9HF London UNITED KINGDOM YEARS WARRANTY AFTER SALES SUPPORT service cranesportsconnect com 00800 52323000 Model AE5 CDSM 3A 3B 6 Product Code 92747 11 2015 Please note The helpline Number is a Freephone Number however please allow time up to 10 seconds for the international connection to take place GB IRE ...

Page 75: ...e benefits Warranty period 3 years from date of purchase 6 months for wear parts and consumables under normal and proper conditions of use e g rechargeable batteries Costs Free repair exchange or refund No transport costs Hotline Free hotline Calls from mobile networks may apply ...

Page 76: ...o provide support in the event of possible operator errors In order to make a claim under the warranty please send us the faulty item together with the original purchase receipt and the completed warranty card the faulty product with all components included in the packaging The warranty does not cover damage caused by ...

Page 77: ...you still have the possibility to have your product repaired at your own expense If the repair or the estimate of costs is not free of charge you will be informed accordingly in advance This warranty does not affect your statutory rights In the event that a product is re ceived for repair neither the service company nor the seller will assume any liability for data or settings possibly stored on t...

Page 78: ...GB IRE ...

Page 79: ...nto the manufacture of this product and it should therefore provide you with years of good service when used properly In the event of product failure within its intended use over the course of the first 3 years after date of purchase we will remedy the problem as quickly as possible once it has been brought to our attention In the unlikely event of such an occurrence or if you require any informat...

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