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COZZIA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
The COZZIA MC-520 has the following warranty:
COZZIA provides a one year full coverage, labor and parts
(
limited warranty on fabrics
)
, two years on all
electronics and wood structure, and 5 years on steel frame warranty. COZZIA customer service will not issue
Return Material Authorizations (RMAs) for products. COZZIA products will be either repaired by the consumer
or by an in-home technician. COZZIA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
Consumers may contact COZZIA's customer service department at 1-877-977-0656 between 9:00 am and
5:00 pm PST, Monday through Friday or email us at [email protected] or visit our web at
www.cozziausa.comfor warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the COZZIA service department regarding a repair.
A COZZIA customer service representative will attend to most consumer inquiries, but in some cases a
technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service will verify that the unit
has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling,
local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
COZZIA offers extended warranty programs to enhance ownership of COZZIA product. Extended warranty provides:
3-year limited repair or replacement massage chair warranty with on-site service.
Please visit www.cozziausa.com for the latest terms and pricing for extended warranties.
Product Repairs
Many COZZIA product repairs may be performed by the consumer in their own home with parts and
instructions supplied by COZZIA such as remote controller replacements that don’t require a technician.
Canadian consumers may contact COZZIA's customer service department at 844-438-6429 between 9:00 am
and 5:00 pm PST, Monday through Friday for warranty or service issues.
• Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a “per incident” charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
• Field Service – COZZIA customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the COZZIA service department.
